Ashleigh Williams

• Improved guest safety by enforcing waterpark rules and regulations.

• Engaged safety devices and monitored attraction during operation to reduce safety risks.

• Oversaw maintenance and operation of Type, Type and Type equipment, maintaining safety, cleanliness and operational efficiency.

• Assisted customers in entering and exiting rides, providing balance support and general directions.

• Streamlined check-in processes by efficiently verifying tickets and managing lines at park entrances.

• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

• Demonstrated adaptability when rotating between different roles within the waterpark as needed to maintain smooth operations.

• Contributed to successful emergency response drills, demonstrating preparedness for real-life scenarios.

• Built and established positive relationships with patrons, team members and supervisors.

• Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

• Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.

• Participated in ongoing training sessions, staying current with industry best practices and safety guidelines.

• Trained new team members on waterpark operations, promoting consistent quality across the staff.

• Operated rides and attractions according to written guidelines to reduce injuries.

• Participated in regular staff meetings to stay updated on policies changes or operational improvements aimed at enhancing overall park performance.

• Conducted daily inspections of equipment, identifying potential issues before they escalated into larger problems.

• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
• Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
• Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Delivered prompt service to prioritize customer needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Handled customer complaints professionally, resolving issues promptly while maintaining rapport.
• Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
• Maintained a clean working environment for improved efficiency and safety standards.
• Efficiently handled multiple orders, resulting in shorter lines and happier customers.
• Adhered to strict hygiene standards, reducing the risk of foodborne illnesses and maintaining a safe dining environment.
• Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
• Ability to work with kids and adults.