Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashleigh York

Retail Sales and Reception
Yanchep,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

13
13
years of professional experience

Work History

Receptionist / Cook

Gravity Discovery Centre
03.2013 - 04.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

• Prepared meals

  • Consistently prepared a high volume of dishes daily, maintaining adhering to recipes and presentation standards.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Collaborated with management team to develop new menu items.
  • Maintained food safety and sanitation standards.
  • Planned menus for different events, seasons and customer requests.

Retail Worker

Retravision
Joondalup, Western Australia
02.2003 - 03.2007
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Ocean Reef Senior High School
Ocean Reef, WA

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Customer/Client relations
  • Service-oriented mindset
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Punctual and Reliable
  • Supply Ordering
  • Courteous and Professional
  • Relationship Building

Timeline

Receptionist / Cook

Gravity Discovery Centre
03.2013 - 04.2016

Retail Worker

Retravision
02.2003 - 03.2007

Ocean Reef Senior High School
Ashleigh YorkRetail Sales and Reception