Ashleigh Elkhatib
Summary
Retail professional with experience in operations, stock management, and visual merchandising, consistently delivering an exceptional customer experience. Skilled in team support, partner collaboration, and maintaining brand standards while ensuring back-of-house efficiency and front-of-house excellence.
Overview
7
7
years of professional experience
Work History
Apple Solutions Consultant
Apple
11.2023 - Current
- Delivered personalized solutions to enhance customer experience and drive satisfaction.
- Conducted product demonstrations, showcasing features and benefits of Apple products to clients.
- Delivered exceptional customer experiences, providing expert guidance and support while representing Apple’s brand values.
- Maintained Apple merchandising standards in partnership stores, using strong relationship-building and negotiation skills to align partner staff with brand expectations.
- Managed stock presentation and replenishment, ensuring product compliance during launches and promotions.
Retail Salesperson
JB Hi-Fi
10.2021 - 11.2023
- Mentored team members on product knowledge and sales techniques.
- Developed personalized solutions to meet diverse customer needs.
- Enhanced store layout for optimized product visibility and accessibility.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Consistently exceeded sales targets through exceptional product knowledge and providing an exemplary customer experience.
Sales Assistant
StarChem Discount Pharmacy
09.2020 - 11.2022
- Oversaw daily operations, balancing back-of-house efficiency with front-of-house service.
- Managed ordering, receiving, and processing deliveries.
- Conducted regular stocktakes and compliance checks.
- Implemented and maintained high visual merchandising standards, aligning with brand and promotional guidelines.
- Organised and optimised stockroom processes to maximise team productivity.
- Provided coaching and support to team members.
Retail Manager
Bob's Chemist Newtown
05.2018 - 02.2022
- Oversaw daily store operations, ensuring seamless coordination between back-of-house efficiency and front-of-house service.
- Led staff recruitment, onboarding, and coaching, fostering a culture of excellence and customer focus.
- Managed stock control processes including ordering, receiving, stocktake, and compliance checks.
- Maintained high visual merchandising standards to support strong customer engagement and brand alignment.
- Consistently delivered and upheld exceptional customer experiences by ensuring well-stocked shelves, efficient service, and a welcoming store environment.
Sales Assistant
Discount Drug Stores/ Inform Pharmacy
04.2018 - 04.2019
- Maintained product knowledge, assisting customers with informed purchasing decisions.
- Delivered exceptional customer service, enhancing shopping experience and fostering client loyalty.
- Operated point-of-sale systems, ensuring accurate transactions and efficient checkout processes.
- Implemented merchandising strategies to optimize product visibility and increase sales potential.
- Greeted customers and helped with product questions, selections, and purchases.
Education
MBA -
UTS
Online01-2027
Skills
- Sales acumen
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
LANGUAGES
English
Arabic
Timeline
Apple Solutions Consultant
Apple
11.2023 - Current
Retail Salesperson
JB Hi-Fi
10.2021 - 11.2023
Sales Assistant
StarChem Discount Pharmacy
09.2020 - 11.2022
Retail Manager
Bob's Chemist Newtown
05.2018 - 02.2022
Sales Assistant
Discount Drug Stores/ Inform Pharmacy
04.2018 - 04.2019
MBA -
UTS