Ashleigh Pettet
Banora Point,Australia
Summary
Highly motivated and results driven department management professional with experience in retail operations and customer service. Proven track record of driving sales, increasing productivity and developing dynamic teams to deliver exceptional customer experiences. Adept in leveraging analytics to identify areas of improvement and develop actionable plans to maximize team performance. Committed to building strong relationships with customers and colleagues to foster a positive and productive work environment.
Overview
7
7
years of professional experience
Work History
Department Manager
Sephora
11.2022 - Current
- Trained and supervised colleagues on customer service excellence and strong company culture.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organisation.
- Delivered excellent customer service, driving quality shopping experiences.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Maintained a visually appealing store layout that effectively showcased products and enticed customers to make purchases.
- Utilised strong organisational skills to develop efficient processes for managing daily operations.
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Maintained knowledge of product ranges and services to improve customer experience.
Makeup Artist
Ashleigh Louise Artistry
01.2019 - Current
- Conducted consultations to understand client's desired outcome and assessed skin type.
- Kept up to date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Created custom looks based on client requests and preferences while also providing advice on which colours and styles would be most flattering.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Provided makeup application services for special events and photoshoots.
Beauty Advisor
Sephora
11.2020 - 11.2022
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.
- Provided exceptional customer service and assisted customers with product selection.
- Developed and maintained strong relationships with clients to promote loyalty.
- Advised customers on latest and newest beauty products upon arrival.
- Utilised point of sale systems to process payments, returns, and exchanges quickly and accurately.
- Organised promotional displays and events to promote product sales.
Stylist Assistant
Melbourne Fashion Week
06.2019 - 09.2019
- Cultivated lasting relationships with clients through one on one interactions.
- Assisted with fashion show productions by organising model castings, attending fittings and fabric sourcing.
- Collaborated with other stylists to discuss exciting new trends.
- Coordinated deliveries with textile vendors and suppliers.
- Prepared for photo shoots by collecting props and steaming and iron cloth items.
- Assisted in styling different looks for runway presentation.
Education
Diploma - Screen and Media (Specialised Makeup)
Kingscliff TAFE
Kingscliff, NSW10.2019
Certificate III - Makeup Services
Kingscliff TAFE
Kingscliff, NSW11.2018
Bachelor - Fashion Design
Academy of Design Australia
Melbourne, VIC11.2017
Skills
- Customer Service
- Performance Management
- Strategies and goals
- Problem Solving
- Visual Merchandising
- POS Software
- Coaching and Mentoring
- Team leadership
Timeline
Department Manager
Sephora
11.2022 - Current
Beauty Advisor
Sephora
11.2020 - 11.2022
Stylist Assistant
Melbourne Fashion Week
06.2019 - 09.2019
Makeup Artist
Ashleigh Louise Artistry
01.2019 - Current
Diploma - Screen and Media (Specialised Makeup)
Kingscliff TAFE
Certificate III - Makeup Services
Kingscliff TAFE
Bachelor - Fashion Design
Academy of Design Australia
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