ASHLEI RENAI CREIGHTON
Bedfordale,WA
Summary
An experienced administrative assistant with a proven track record of managing office operations, streamlining processes and providing exceptional support to executives. Proficient in Microsoft Office Suit, Word, Excel and Outlook. I possess excellent communication skills, both written and verbal and am also able to prioritise and manage multiple tasks simultaneously. I am a proactive problem solver with a strong attention to detail and a passion for delivering high-quality work. I possess independent decision-making skills and sound judgment to impact company success positively.
Overview
12
12
years of professional experience
Work History
Assistant Strata Manager
Strata Town
09.2023 - Current
- Liaise with council of owners, lot owners, tenants, property managers and tradespeople
- Preparation of AGM notice papers, budgets, minutes of meetings, access letters and general correspondence.
- Seek quotes and issue work orders as approved by council of owners
- Provide general office assistance and liaise and assist other staff and clients.
- Issue newsletters and notices
- Issue breaches
- Issue Section 110's
- Insurance
Venue Manager
Ferrara Karaoke Bar
03.2019 - Current
- Maintained a high standard of operations during trading hours to deliver an excellent and efficient level of service
- Effectively communicated and stationed staff to achieve speed of service and sales targets in an efficient manner
- Balanced opening and closing cash and eftpos figures each shift and ensured precise and accurate figures that aligned with expectations
- Admin duties: Answering phones and emails, organising group bookings, filing documents and chasing payments
- Reconciled and checked timesheets
- Paying invoices, getting change and depositing cheques
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Participating in community events, which helped to draw in new business and patrons.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking and ensuring deliveries were correct
- Assisted in recruiting, hiring and training of new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Payroll using Xero
Assistant Strata Manager
Logiudice Property Group
04.2023 - 09.2023
- Liaise with council of owners, lot owners, tenants, real estate agents and tradespeople
- Preparation of AGM notice papers, budgets, minutes of meetings, access letters and general correspondence.
- Organise property maintenance; seek quotes and issue workorders as approved by council of owners; review 10 year maintenance plans, process insurance claims
- Attend strata company meetings
- Provide general office assistance and liaise and assist other staff and clients.
- Issue newsletters, notices and breaches
Receptionist
Logiudice Property Group
11.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel and responded to inquiries from callers seeking information
- Responded to customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
Customer Service
Candy Bar, Box Office, Kitchen, Floor
03.2015 - 03.2021
- Created effective and appealing displays to increase sales
- Ensured excellent and clean store appearance
- Trained new employees
- Processing cash and eftpos transactions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Counter Hand
Kmart
02.2014 - 03.2015
- Maintaining a clean state of the venue during operation
- Recommended products to customers, thoroughly explaining details.
- Answering phones
- Created effective and appealing displays to increase sales
- Wiped counters and sanitized equipment
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Moved and stocked products
- Accurately operated cash register to process customer payments.
- Ensured excellent and clean store appearance
- Trained new employees
Delivery distributor
Examiner Newspaper
01.2012 - 01.2014
- Delivery of 300 community papers weekly
- Worked flexible hours; night, weekend, and holiday shifts.
Education
WACE
Carey Baptist College
Harrisdale, WA2018
Skills
- Strong work ethic
- Working well under pressure
- Superior customer service and presentation skills
- Excellent verbal and written communication skills
- Ability to multitask
- Excellent organisational and time management skills
- Ability to work in fast-paced environment
- Ability to work independently and unsupervised
- Ability to prioritise competing work requirements
Accomplishments
- Business Cert III
- AHA Hospitality & Tourism COVID-19 Hygiene Course Provide Responsible Service of Alcohol (SITHFAB002)
- Provide Responsible Service of Alcohol (SITHFAB002)
- MLPCA401A Approved Manager of Licensed Premises
- (52735WA) Baristas Certificate (Grinders Coffee)
- Current WA Driver's License and Own Vehicle
- Triple Pfizer Vaccinated
- Microsoft Excel, Office, Outlook, Word
- IOS Applications
- Xero Payroll
- Strata Master
- Property IQ
- A100 Online - Manual & Assessment
REFERENCES
Russell Hall
Senior Manager, Grand Cinemas Armadale - 0417 405 378
Gino Ferrara
Owner/Manager, Ferrara Karaoke Bar - 0428 922 137
Laura McAteer
Admin Manager, Logiudice Property Group - 0413 648 077
Karla Roche
Senior Strata Manager, Strata Town - 0426 138 004
Timeline
Assistant Strata Manager
Strata Town
09.2023 - Current
Assistant Strata Manager
Logiudice Property Group
04.2023 - 09.2023
Receptionist
Logiudice Property Group
11.2022 - 03.2023
Venue Manager
Ferrara Karaoke Bar
03.2019 - Current
Customer Service
Candy Bar, Box Office, Kitchen, Floor
03.2015 - 03.2021
Counter Hand
Kmart
02.2014 - 03.2015
Delivery distributor
Examiner Newspaper
01.2012 - 01.2014
WACE
Carey Baptist College
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