Ashley Armstrong
Robina,Qld
Summary
Organized Event Supervisor with comprehensive experience overseeing and executing various events. Dedicated leader to provide top-tier service to guests and event attendees. Ability to learn quickly and strive to not only met expectations but exceed them whilst maintaining a cohesive and inclusive work environment. I am a dedicated and conscientious leader with an authentic and integrity based work ethic. A dedicated team player who is both a hard worker and great communicator.. Motivated to achieve results in all areas. I am an Extremely hard worker in all aspects an eager to grow and develop my experience.
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonalds
08.2017 - 02.2021
- Barista Experience
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Explained goals and expectations required of trainees.
Events Supervisor
Skypoint
03.2019 - 12.2022
- Completed a Certificate III in hospitality at SkyPoint Bar and Bistro
- SkyPoint Team leader for Food and Beverage, Guest Services and Events
- Events Team Leader with progression to Events Supervisor
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Planned and executed weddings, Conferences, Gala Dinners and Cocktail events
- Assisted with training and supervision of staff, driving successful event management.
- Participated in pre-event meetings to review expectations
- Oversaw work of up to 35 staff seamlessly executing professional events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Volunteer Christmas Wrapping
Pacific Fair Shopping
12.2019 - 12.2019
- Volunteer Christmas wrapping service at Pacific Fair Shopping centre
Reservation Agent
Big4 Gold Coast Holiday Park
02.2023 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Event Supervisor
Gold Coast Convention Centre
02.2023 - Current
- Supervise team members and assist the leadership team with any training and development needed for team members
- Work hand-in-hand with Events team to thoroughly execute events to the highest standards
- Strong verbal and written communication skills with the ability to adapt and work well under pressure
- Lead the team to be their best every day and maintain a positive work culture
Education
Certificate IV in crime and Justice - Crime And Justice
Unity College
08.2020
Certificate III in Hospitality - Hospitality
Prestige Service Training
03.2020
Certificate II in tourism - Tourism
One Step Further
11.2019
Certificate II in Hospitality - Hospitality
One Step Further
11.2019
Skills
- Highly Organised
- Excellent time management skills
- High work ethic
- Strong Commitment
- Dedication
- Leadership
- Implementing procedures
- Exceeding expectations of the Business and Clients
- Staff Training
- Strong Food Service Knowledge
Timeline
Reservation Agent
Big4 Gold Coast Holiday Park
02.2023 - Current
Event Supervisor
Gold Coast Convention Centre
02.2023 - Current
Volunteer Christmas Wrapping
Pacific Fair Shopping
12.2019 - 12.2019
Events Supervisor
Skypoint
03.2019 - 12.2022
Crew Trainer
McDonalds
08.2017 - 02.2021
Certificate IV in crime and Justice - Crime And Justice
Unity College
Certificate III in Hospitality - Hospitality
Prestige Service Training
Certificate II in tourism - Tourism
One Step Further
Certificate II in Hospitality - Hospitality
One Step Further
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