Ashley Bennett

Leading the claims team to deliver high-quality service and achieve business goals and targets.

• Ongoing team training, coaching, and developing training plans as part of team development opportunities.
• Addressing poor performance, delivering successful Performance Plans, and having difficult conversations.
• Held regular weekly one-on-one meetings with employees to review performance, priorities, and provide feedback.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Managed day-to-day operations of the Claims Team, including scheduling, assigning tasks, and ensuring processes are effective.
• Implementing an automation project with the extra claims.
• Identify and implement strategic business efficiencies.
• Drive and deliver a strong business plan.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Implemented quality assurance measures within the department to ensure the accuracy of data entry into the system, ensuring that all business regulations and polices are upheld.

• Engaged actively within the community through events like Park Run and shopping center activities.
• Supported and coached team to meet sales targets and adhere to business metrics.
• Cultivated a strong partnership with territory manager to execute unified business plan.
• Fostered relationships within the team, local communities, and business partners.
• Drove key business KPIs including Sales Opportunities, NPS, QA, and Diversified metrics.
• Managed daily in-store operations including rostering and inventory control.
• Facilitated business change initiatives within the team.
• Delivered exceptional customer service consistently.
• Secondment role of Territory Manager for a 3–6-month period.

• Recruited, selected, and onboarded new team members for store operations.
• Trained and mentored a team of 25 to enhance performance and engagement.
• Executed grand opening event, fostering connections with local community.
• Maintained daily in-store processes and ensured optimal presentation standards.
• Handled daily cash transactions and ensured accurate balancing.
• Drove weekly sales turnover of $100,000 through strategic initiatives.
• Managed safe and compliant business operations to meet regulations.
• Oversaw financial budgets, targets, and KPIs to achieve store objectives.

• Conducting demonstrations of product stock.
• Engaging clients and building relationships.
• Maximizing sales.
• Excellent time management and prioritizing skills.
• Checking and monitoring paid compliance.
• Accurate stock inventory.
• Driving store and stock presentation.
• Providing customer service; assisting with inquiries and purchasing.
• Upselling products to customers.
• Working independently.

• Lead and drive a store with a Weekly turnover of $400,000.
• Over see and deliver store Financial and operational targets.
• Operating business practices with adherence to safety and legal guidelines.
• Ensuring regulatory compliance and audits across base store and multisite locations are maintained to exceptionally high standards.
• Deliver strong waste and mark down management.
• Professional management of over 100 staff inclusive of 6 department managers.
• Conduct performance reviews and plans.
• Project team lead for a new roster model trial.
• Manage and lead a smooth and successful full store shut down.
• Assisting regional and state operation managers to ensure appropriate policies and procedures were followed throughout the project.
• Redeploying 60 team members.
• Attending and participating in Coles leadership courses throughout Australia.

• Complete support to Store Manager and Supporting Lead role in the absence of Senior Management.
• Assisting in the daily business procedures of a store turning over a million dollars per week.
• Full audit and compliance management.
• Roster compliance and delivering REM targets.
• Recruitment and staff training compliance.
• Back of house management and operations.
• Inventory management.
• Conduct daily inventory and replenishment duties across Grocery Dept.