Ashley Carbonaro
Albert Park,VIC
Summary
I am a 20 year old woman, enthusiastic and detail oriented, with over 3 years experience in the retail and hospitality industries. I have strong customer service and interpersonal skills, an outgoing personable attitude, and have been highly successful at building genuine relationships with customers and coworkers alike. I'm currently employed in a part time capacity (10 hours per) week, but I am seeking a casual position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Team Member (Part Time)
Officeworks
06.2023 - Current
- Exceptional customer service skills and strong product knowledge for brands and products to deliver exceptional experience for our customers and enhance team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues in a polite and professional manner.
- Addressed customer needs and made product recommendations to increase sales.
- Worked scheduled shifts, and remained available to work throughout holidays, stocktakes, coworker absences, and busy periods.
- Operated cash register to process customer purchases, orders, refunds and exchanges, accurately and efficiently in accordance with company values and policy.
- Assisted with inventory counts, and stocking and organizing of merchandise in store and checkout lanes
- Work effectively as part of the team and complete all required tasks quickly and accurately to ensure successful running of the store and maximize performance.
- Both on-floor presence and at POS stations, assisting with click and collects and ticketing to provide optimal coverage and meet production goals.
- Greeted customers entering the store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Monitored self-serve systems and provided help in resolving complex problems.
Waitress (Casual)
Delaware North,Stomping Ground Brewery & Beer Hall
02.2021 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt and exceptional service.
- Ensured compliance with health regulations by maintaining a clean, and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated effectively with team members and kitchen staff to consistently provide efficient service during peak hours and update customers on unavailable dishes and wait times.
- Enhanced customer satisfaction with attentive service and timely table check-ins to assess food and beverage needs and promptly addressing any concerns.
- Bussed and reset tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Babysitting & Childrens Party Hire
Self Employed
01.2016 - 01.2017
Education
Bachelor of Film & Television (Honors)
Swinburne University of Technology
Melbourne, VICHigh School Diploma -
Wesley College - Melbourne
Melbourne, VIC2022
Skills
- Exceptional Customer Service Experience and Clear Communication Skills
- Strong interpersonal skills
- Relationship Building
- Time Management & Problem-Solving Skills
- Exceptional Communication & Organizational skills
- Highly Responsible & Reliable
- Positive attitude and love working in a high energy environment
- Enjoy team collaboration & working as part of a team
- Flexible Schedule to work hours throughout the week, late nights and holidays
- Strong Product Knowledge and Sales Expertise
- Complaint and Conflict resolution techniques
- Merchandise Restocking, Stocktake, Click and Collects, Ticketing
- POS Systems and Shopify Systems
- Cash Register Operation, including Cash Handling and Management, Payment and Order Processing, Refund and Exchange handling & Cash Drawer Balancing
- Computer Skills & IT Skills
Certification
- RSA (Responsible Service of Alcohol)
- CPR Certificate
References
Stomping Ground Brewery & Beer Hall - Melbourne Airport:
Jake Parker - Operations Manager
Linda Nugyen - Bar Manager, Stomping Ground
Contact details available upon request
Volunteer & Acting Projects
Volunteer Work
Acting Projects
World Challenge Volunteer Program(2019):
- Turtle Conservation Project, Malaysia
- Kuala Lumpur Limpa, Batu Caves, Bubbles Dive resort
Acting Projects
- Acting Extra (Paid)
- Short film "Dying for a Laugh" (2017) - produced by Australian actor of stage, television and film, and musician Alan Fletcher
Timeline
Retail Team Member (Part Time)
Officeworks
06.2023 - Current
Waitress (Casual)
Delaware North,Stomping Ground Brewery & Beer Hall
02.2021 - 12.2022
Babysitting & Childrens Party Hire
Self Employed
01.2016 - 01.2017
- RSA (Responsible Service of Alcohol)
- CPR Certificate
Bachelor of Film & Television (Honors)
Swinburne University of Technology
High School Diploma -
Wesley College - Melbourne
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