Ashley Chapman
Broadford,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organisational success by leading change. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance in prison case management across the state.
Overview
15
15
years of professional experience
Work History
Offender Management Officer
Melbourne Assessment Prison & Courts
09.2023 - Current
- Implemented staff training programs to ensure all team members including Offender Management Supervisors, prison leaders and custodial staff maintained up-to-date knowledge on best practice case management approaches, resulting in a consistently high standard of work.
- Collaborated with all department leaders to ensure seamless coordination of efforts throughout the organisation, promoting synergy among all functional areas acting as a change agent.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency and compliance with SDO23.
- Increased employee engagement through the implementation of professional and strategic communications and tailored resources to uphold the integrity of the Offender Management Framework.
- Gathered and interpreted data and reports generated from various sources including EJustice, PIMS, JETS, and PIU to generate weekly Case Management Review Committee lists.
- Prepared complex reports and associated correspondence as required including Intensive Case Management Plans, Behavioural Management Plans and relevant 2B Sheets.
- Coordinated and Chaired Case Conference Case Management Review Committees for the management of complex individuals, Chaired the Prisoner Representative Meeting.
- Participated in Offender Management Supervisor and Prison Case Management meetings or forums.
- Delivered the Offender Management Pre Service Training sessions to new recruits in line with Corrections Victoria best practice.
Acting Senior Offender Management Officer
Melbourne Assessment Prison & Courts
09.2023 - Current
- Collaborated with all department leaders to ensure seamless coordination of efforts throughout the organisation, promoting synergy among all functional areas acting as a change agent improving culture.
- Cultivated a culture of continuous learning within the team by encouraging open dialogue about case management trends as well as personal growth opportunities.
- Implemented comprehensive risk management strategies to mitigate potential threats while ensuring the successful execution of offender management projects.
- Championed change initiatives within the organisation by promoting adaptability among staff members in response to a evolving conditions and internal challenges.
- Launched quality assurance practices for each phase of development to embed best practice case management approaches.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency and compliance achieving SDO23 consistently.
- Increased employee engagement through the implementation of professional and strategic communications and tailored resources to uphold the integrity of the Offender Management Framework.
- Prepared complex reports and associated correspondence as required including Intensive Case Management Plans, Behavioural Management Plans and relevant 2B Sheets.
- Coordinated and Chaired Case Conference Case Management Review Committees for the management of complex individuals leading a multi disciplinary team.
- Participated in Offender Management Supervisor and Prison Case Management meetings or forums.
- Delivered the Offender Management Pre Service Training sessions to new recruits in line with Corrections Victoria best practice.
- Fostered and maintained stakeholder relationships with custodial and non custodial staff to achieve the best possible outcomes for the men in our care.
Health and Safety Representative
Melbourne Assessment Prison & Courts
02.2024 - Current
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Championed mental wellbeing initiatives within the workplace, contributing to a more supportive work environment.
- Collaborated with management to establish a strong safety culture throughout the organisation.
- Assisted in the investigation of accidents and near-misses, identifying root causes and recommending preventive measures.
- Created a proactive approach to hazard identification by encouraging employee feedback on potential risks they encountered during their daily activities.
- Conducted safety audits, risk assessments and inspections to identify workplace hazards and deficiencies as an active member of the OH&S Committee.
Prison Officer
Melbourne Assessment Prison and Courts
09.2021 - Current
- Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles to model prosocial behaviours.
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols to maintain the safety and good order of the prison.
- Reduced recidivism rates through effective communication, conflict resolution, counselling techniques, motivational interviewing and evidence based case management.
- Managed high-risk situations calmly and effectively, using de-escalation techniques and other tactical options and approved techniques when necessary.
- Improved communication between staff members through regular meetings addressing concerns or sharing updates on prison operations.
- Streamlined documentation processes for increased efficiency in developing case management review committee lists for the location.
- Assisted in the development of new policies and procedures to improve overall prison operations.
- Interviewed the men in our care to obtain accurate information and to assess, plan, implement, and review progress using evidence based tools.
- Maintained the safety and good order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
- Participated in ongoing training courses and e-learns for continuous professional development in correctional practices.
- Utilised problem-solving skills to address prisoner grievances, resolving issues and ensuring a fair resolution for all parties involved.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Marketing and Community Engagement Manager
Nexus Primary Health
02.2011 - 12.2019
- Contract management with relevant government department or relevant funding body as outlined in the appropriate funding and service agreement including meeting reporting requirements and meeting agreed targets/outcomes.
- Actively contribute to organisational accreditation and governance programs including strategic planning, action plan design and implementation and policy development.
- Increase the health literacy of the community to empower action through advocacy, influencing policy, providing education and information, reorienting Marketing Materials with a focus on access and equity.
- Conduct relevant community consultation sessions to inform the organisation and to guide the development of future programs to ensure that the organisation meets community need.
- Developed comprehensive communication plans, promoting awareness of organisational initiatives and objectives within the community.
- Collaborated with internal teams to align stakeholder expectations and optimize engagement efforts on both a local and national level.
- Promoted internal community advocacy through partnership with other teams.
- Built strong community relationships by actively participating in local events and developing strategic partnerships.
- Evaluated program effectiveness using data-driven metrics, continuously refining approaches to maximise community impact.
- Enhanced community and stakeholder engagement by implementing diverse outreach programs tailored to various demographics.
- Developed comprehensive training materials for staff and volunteers, ensuring consistency in program delivery across different community settings.
- Mentored and coached team members including influencing organisational leaders in best practices for community engagement, fostering a culture of professional growth and development within the department.
- Established robust networks within target communities by participating in relevant forums, conferences, workshops or other gatherings.
General Manager of Operations
Sharni Layton Sports Academy
01.2020 - 01.2022
- Delivered a holistic academy that encapsulates the human, as well as the athlete, tying in with the official sporting pathways
- Provided a safe, inclusive and supportive environment that is aligned with the required state and federal policies and procedures – including child safety standards and more
- Liaise with sponsors and key stakeholders by developing partnership agreements and business plans and regular reporting mechanisms.
- Worked with diverse communities and their families to navigate and remove the barriers that prevent them from engaging in sport and healthy lifestyle activities.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Championed change management initiatives to facilitate seamless transitions during organisational restructuring or process improvements.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organisation.
Bushfire Recovery Case Manager
Nexus Primary Health
03.2009 - 02.2011
- Be creative and innovative when developing strategies to support the needs of each client impacted by the 2009 Black Saturday Bushfires.
- Be able to listen effectively to meet the expectations of the client to maximise positive health outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Trained new case managers, raising team's overall competency and service delivery standards.
Sports Science & Property Assistant
Richmond Football Club
01.2010 - 12.2013
- Implement the GPS tracking and player management program including - data collection and interpretation for athletes, senior sports science staff and coaching staff
- Adhere to relevant AFL Policies and Procedures on game day and during training sessions including undertaking relevant online training and development
- Implement the Player Load and Injury Management Program on behalf of sports science team including - data collection and interpretation for athletes, senior sports science staff and coaching staff
- Liaise with key stakeholders within the team, club and broader AFL organisation on game day, during travel or at training.
Marketing and Community Engagement Consultant
Self Employed
01.2019 - 01.2022
- Lead business and strategic planning for the client to reinvigorate organisational goals and market presence in a range of sectors including construction, health, retail and food
- Lead the design and development of proposed strategies for key stakeholders to review in line with governance and legal obligations
- Develop work plans for company staff using best practice tools ensuring they are aligned to the strategic plan and goals
- Implement digital strategies including social media, website, trade marking and IP Australia.
Education
Certificate I - SDO23 Peer Auditor Training
Corrections Victoria
06.2024
Certificate III in Custodial Practice (Adult Custodial) -
Corrections Victoria
10.2022
Bachelor of Business: Majoring in Marketing -
Swinburne University of Technology
01.2018
Advanced Diploma of Management -
Customised Training
03.2016
Introduction to Social Network Analysis and Network Models -
Swinburne University of Technology
01.2016
Participation for Health Short Course -
VicHealth
04.2011
Bachelor of Exercise Science and Human Movement -
Victoria University
01.2011
Skills
- Innovation and Creativity
- Relationship building and management
- Teamwork and Collaboration
- Problem-Solving
- Analytical Thinking
- Interpersonal Skills
- Continuous Improvement
- Attention to Detail
- Adaptability
- Professionalism
- Mentorship
- State and federal laws knowledge
Professional Highlights
- Successful attainment of funds from Department of Health and Human Services – I led the design, development, implementation and evaluation of the Self Advocacy Project that was funded as part of the Building Inclusive Communities Program.
- VicHealth Awards Finalist -the Nexus Don’t Let it Get Ugly Project - #YOLOLiveWell Campaign was shortlisted as a finalist as part of the 2016 VicHealth Awards in the Building Health Through Sports Category.
- Shared Vision for the North Prevention Taskforce (SVNPT) and SVN Sexual and Reproductive Health Reference Group – on behalf of Nexus contribute to the design, development and implementation of strategy and action plans across three prevention areas. In addition I actively participated on the SVN Sexual and Reproductive Health Reference Group.
- Loddon Mallee Rural Sexual Health Forum Guest Speaker – I was invited as a key note speaker by Melbourne University Centre for Excellence in Rural Sexual Health to present on ‘Community Engagement in Action’.
- Successful application to the Helen Macpherson Smith Trust - I led the design, development, implementation and evaluation of the Don’t Let it Get Ugly Project and #YOLOLiveWell Campaign that was funded as part Social Impact Grants Program.
- Successful application to the Australian National Preventive Health Agency (ANPHA) – I led the design, development, implementation and evaluation of the Whenever You’re Likely to Drink (WYLD) Project application that was funded as part of the National Binge Drinking Strategy: Community Level Initiatives. The project case study was published in the 2012-13 Annual Report.
- Beyond: ‘We treat everyone the same’ Report: How2 Create A LGBTI Inclusive Service – I led the implementation of the Rainbow Tick Standards at Nexus to ensure a systematic approach to building an inclusive and accessible organisation. The report that I wrote on behalf of the organisation was successfully published in the 2010-2011 report.
References
Referees available to be provided at interview stage.
Timeline
Health and Safety Representative
Melbourne Assessment Prison & Courts
02.2024 - Current
Offender Management Officer
Melbourne Assessment Prison & Courts
09.2023 - Current
Acting Senior Offender Management Officer
Melbourne Assessment Prison & Courts
09.2023 - Current
Prison Officer
Melbourne Assessment Prison and Courts
09.2021 - Current
General Manager of Operations
Sharni Layton Sports Academy
01.2020 - 01.2022
Marketing and Community Engagement Consultant
Self Employed
01.2019 - 01.2022
Marketing and Community Engagement Manager
Nexus Primary Health
02.2011 - 12.2019
Sports Science & Property Assistant
Richmond Football Club
01.2010 - 12.2013
Bushfire Recovery Case Manager
Nexus Primary Health
03.2009 - 02.2011
Certificate I - SDO23 Peer Auditor Training
Corrections Victoria
Certificate III in Custodial Practice (Adult Custodial) -
Corrections Victoria
Bachelor of Business: Majoring in Marketing -
Swinburne University of Technology
Advanced Diploma of Management -
Customised Training
Introduction to Social Network Analysis and Network Models -
Swinburne University of Technology
Participation for Health Short Course -
VicHealth
Bachelor of Exercise Science and Human Movement -
Victoria University
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