ASHLEY CHESTER
Longford,Australia
Summary
Highly motivated individual recognised for strong productivity and efficient task completion. Possess specialised skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability. I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Sale Farm and Equine
Sale, VIC
10.2021 - Current
- Developed individual relationships with customers from greeting through post-sale contact
- Managing orders to insure store had sufficient stock
- Participated in ongoing trainings regarding new products or company policies
- Suggested additional products and services to increase sales
- Addressed, researched and resolved customer issues
- Delivered consistent high-quality service to maintain customer loyalty
- Maintained strong working relationships inside and outside organization
- Answered customer questions about return and exchange policies
- Used business and product knowledge to solve customer needs
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Offered alternative recommendations when desired products were out of stock or unavailable
- Assisted customers with product questions, selections, and purchases
- Restocked inventory as needed to ensure merchandise availability
Manager
Coles Express
Sale, Victoria
08.2011 - 09.2021
- Organized training for new team members and routine retraining for established employees
- Oversaw execution of opening and closing procedures to desired standard
- Supervised and guided employees to reach company objectives
- Prepared schedules and assignments to meet short- and long-term business demands
- Covered daily business requirements with well-organized schedules
- Enforced safety procedures and monitored compliance
- Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity
- Reviewed financial numbers to optimize financial results and guest experience
- Improved operational execution through attention to detail and adherence to company standards and philosophies
- Established fruitful working relationships with employees, management and vendors
- Maintained open communication channels within organization
- Monitored inventory levels, placing orders
- Resolved conflicts between team members professionally
- Delegated tasks to team members according to their abilities and workload
- Collaborated with other departments in cross-functional projects
- Hired trained, and mentored new employees
- Ensured compliance with industry regulations and company policies
- Evaluated employees' training needs, providing necessary information
- Set sales targets and developed marketing plans to achieve goals
- Kept paperwork updated with internal standards and legal requirements
- Addressed business risks through assessments and mitigation strategies
- Investigated customer complaints, identifying and changing processes to remove faults
- Simplified decision-making with detailed reports for executive team
- Met customer demands by tracking market changes and revising strategies accordingly
Education
Year 12 -
Timboon P12
Timboon, VICSkills
- Department Reset
- Loss Prevention
- Regulatory Compliance
- Customer Skills
- Conflict resolution
- Problem solving
- Computer skills
- Adapt to fast pace and challenging situations
- Inventory management
References
Lisa Hawthorne
Cole’s express
+61 434 495 325
Kevin Terbcock
Coles express
+61 418 837 457
Ally Lamb
Denison park performance horses
+61 401 935 361
Timeline
Retail Sales Associate
Sale Farm and Equine
10.2021 - Current
Manager
Coles Express
08.2011 - 09.2021
Year 12 -
Timboon P12