ASHLEY CHONG
JANDAKOT,Australia
Summary
Results-driven administrative professional with a passion for quality and accuracy. Proven ability to provide administrative support for complex and time-sensitive projects. Excellent interpersonal skills from solid business and financial background. Adept at fostering effective collaborative efforts while maintaining focus on discretion and sound judgment. Extensive experience in cultivating and maintaining client relationships for enhanced satisfaction. Recognized for strong adaptability in dynamic environments. Strategic planning and problem-solving expertise. Effective communication and diligence. Background in building and maintaining strong client relationships, managing portfolios, and resolving conflicts for client satisfaction. Well-versed in supporting corporate relationship initiatives, communicating concepts succinctly, possessing strong business development skills, and championing best practice use of software CRM systems. Experienced with client relationship management, fostering long-term partnerships, and ensuring client satisfaction through strategic planning and problem-solving to navigate complex situations with a track record of effective communication and strong interpersonal skills.
Professional with proven track record in managing client relationships and enhancing customer satisfaction. Adept at fostering collaboration and driving team success, always adaptable to evolving needs. Skilled in communication, conflict resolution, and strategic planning, demonstrating reliability and results-oriented mindset. Known for building long-term partnerships and consistently achieving business objectives through strategic relationship management.
Overview
22
22
years of professional experience
Work History
Business Relationship Executive
Hartac Safety Signs & Safety Solutions
02.2019 - Current
- Providing quotes to customers in a timely manner.
- Working with purchasing departments to facilitate communication and deliver personalized solutions to customers. Accounts which I communicate with includes Hancock Iron Ore, Gruyere, GR Engineering.
- Generated new business and referral clients in partnership for the growth of the company.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Offer assistance with selecting merchandise, finding accessories and completing purchases.
- Coordinated with various departments and vendors for timely delivery of urgent products such as padlocks for shutdown, or safety signs manufactured in-house.
- Maintained high levels of product knowledge and solutions to meet customer expectation.
- Exceptional computer skills.
Administration Support
SLS Accounting
05.2017 - 12.2018
- Providing efficient secretarial and administrative support to the accountants and directors.
- Effectively manage day-to-day operation.
- Management of all documents, databases and processes within the office.
- Invoicing clients for accounting services provided.
Administration Assistant – Theatre
Crown Perth – Theatre
06.2008 - 03.2017
- Providing efficient secretarial and administrative support to the General Manager of Events and effectively manage the diary of the General Manager of Events and Entertainment.
- Effectively manage day to day operation of the department.
- Management of all documents, databases and processes within the office.
- Travel and accommodation arrangement for the General Manager of Events and Entertainment as well as external clients.
- Purchase requisition and invoice processing.
- Co-ordinate administration of meetings including preparation of agendas, reservation and preparation of facilities, minute taking.
- Stage door duties during show mode and as required.
- Achievements
- Organising and cross check Burswood peninsular owners address for complimentary tickets to certain Dome musical events.
- Back stage catering for artists/bands.
Dome Catering Supervisor
Crown Perth – Dome (concurrent role in Theatre)
11.2011 - 05.2013
- Purchase requisitions and invoice processing.
- Assist with the implementation of correct pricing and product mix per event based on target audience in consultation with the Dome Manager.
- Assist with ordering stock for events.
- Manage stock control and rotation to minimise wastage and provide report to the Catering Manager.
- Continually monitor cleaning in the kiosks, Bars, Green Room, Dressing Rooms and Suites.
- Assist with actioning backstage rider requirements from Catering Manager.
- Ensure tills/Point of Sales are programmed with correct products/pricing for each event.
- Prepare catering staff briefing sheet and ensure all relevant catering issues are covered.
- Provide hands on assistance during peak periods (before show, intervals) in catering outlets.
- Achievements
- Managing of end-to-end event planning for Major sporting events and touring bands/artists such as Lady Gaga and The Beach Boys. Sporting events including the Holden Netball Test Series of Australia’s Diamond and New Zealand’s Silver Ferns and significant contributions to Hopman Cup.
- Full event stocking of inventory, including demographic analysis, pre/post stock take ordering, reporting and analysis.
- Liaising with VIP stakeholders to ensure needs and expectation are delivered on time.
- Managing events, staffing needs, including sourcing casual staff within Crown and external agencies, ensuring concessions are adequately stocked and staffed and staff are briefed.
- Organising floats and security for concessions.
- Managing supplementary event services such as food vans and ACROD parking.
- Developing and delivering on a thorough pre-event timeline.
Personal Assistant to Executive General Manager – Catering & Entertainment
Crown Perth (maternity secondment)
03.2006 - 11.2006
Administration Assistant – Group Restaurant Reservations
Crown Perth
02.2006 - 03.2006
- 7 weeks secondment
Administration Assistant – Entertainment & Events
Crown Perth
12.2005 - 01.2006
- Provide efficient secretarial and administrative support.
- Facilitate approval and processing of finance related documentation.
- Diary Management of F&B Finance Operations Manager.
- Address and resolve patron grievances.
- 6 weeks secondment
Administration Assistant – PA to Food & Beverage Finance & Operations Manager
Crown Perth
01.2004 - 12.2004
- Provide efficient secretarial and administrative support.
- Facilitate approval and processing of finance related documentation.
- Diary Management of F&B Finance Operations Manager.
- Maintain menu integrity.
- Address and resolve patron grievances.
PA to Finance and Operations Manager
Crown Perth
01.2004 - 12.2004
Various outlet position
Crown Perth
04.2003 - 12.2003
Education
Double Degree in Bachelor of Commerce / Bachelor of Arts - Tourism Management & Asian Studies
Curtin University
01.2000
Certificate III - Essential Office Skills
Certificate of Advance Office Skills Administration - undefined
Skills
- Adept at prioritizing tasks to meet deadlines
- Experienced in task prioritization
- Flexible in addressing different needs
- Adept at facilitating conflict discussions
- Collaborative team management
- Interdepartmental collaboration
- Responsive to changing situations
- Client engagement
- Customer relationship management
- Customer service
- Issue resolution
Timeline
Business Relationship Executive
Hartac Safety Signs & Safety Solutions
02.2019 - Current
Administration Support
SLS Accounting
05.2017 - 12.2018
Dome Catering Supervisor
Crown Perth – Dome (concurrent role in Theatre)
11.2011 - 05.2013
Administration Assistant – Theatre
Crown Perth – Theatre
06.2008 - 03.2017
Personal Assistant to Executive General Manager – Catering & Entertainment
Crown Perth (maternity secondment)
03.2006 - 11.2006
Administration Assistant – Group Restaurant Reservations
Crown Perth
02.2006 - 03.2006
Administration Assistant – Entertainment & Events
Crown Perth
12.2005 - 01.2006
Administration Assistant – PA to Food & Beverage Finance & Operations Manager
Crown Perth
01.2004 - 12.2004
PA to Finance and Operations Manager
Crown Perth
01.2004 - 12.2004
Various outlet position
Crown Perth
04.2003 - 12.2003
Certificate III - Essential Office Skills
Certificate of Advance Office Skills Administration - undefined
Double Degree in Bachelor of Commerce / Bachelor of Arts - Tourism Management & Asian Studies
Curtin University
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