Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ashley Clancy

Ashley Clancy

Marrickville,SYDNEY (Relocating To Central Coast)

Summary

Passionate social advocate and client focused community services professional relocating to the Central Coast from Sydney. Proudly holding 8 years experience, with an outstanding track record of engaging marginalized groups particularly those that are traditionally considered 'challenging'. Committed to fostering inclusivity and supporting individuals in achieving their goals. Dedicated to driving positive change through advocacy and dedication. Proficient in utilizing lived experience, formal education and natural interpersonal skills to cultivate strong client relationships.

Overview

11
11
years of professional experience

Work History

Recovery Coach / Support Coordinator

My Mate Jake
Sydney, NSW
10.2023 - Current
  • Developing recovery-enabling relationships with NDIS participants, based on hope and encouragement.
  • Work with vulnerable client cohorts including those experiencing chronic homelessness, mental health challenges, AOD dependence, cognitive disabilities, chronic incarceration and dual diagnosis's.
  • Work effectively and independently in a role that is fully remote.
  • Build trust with participants and gain an in-depth understanding of their needs and goals, whilst upholding professional boundaries.
  • Support participants to establish contact with resources and providers to facilitate choice and control resulting in the establishment of service agreements and outcomes.
  • Maintain accurate and up to date records of all participant contacts and support provided Research and keep updated on providers and services in the local community.
  • Hit KPI budgeting goals in accordance with plan funding.
  • Assist participants to prepare for their plan review by supporting them to: assess whether they achieved their goals, got value for money for their plan, identify solutions to problems experienced in implementing the plan and to consider new goals.
  • Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.
  • Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds.
  • Ensure appropriate budgeting of services.
  • Liaise with plan manager to establish the appropriate claim categories and attribute the correct amount of funds.
  • Liaise closely with alternative stakeholders (private providers and government services), family and any other supports involved.
  • Assess risk during outreach appointments.
  • Link participants to mainstream or community services and develop strong working relationships with all stakeholders (Community mental health and other allied health, NSW housing, DCJ, corrective services, Community drug health etc)

Fitness Coach

One Playground
Marrickville, Sydney
03.2023 - 10.2023
  • Conduct 1:1 goal planning/mindset/review sessions with client
  • Motivate clients to maintain healthy habits and meet personal goals
  • Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
  • Track progress and personal administrative records to help clients reach goals
  • Prepare individualized exercise programs by evaluating health history, fitness assessments and client goals.

Mindset Fitness Coach

The Bikini Body Project
Online
08.2022 - 02.2023
  • Assist clients with discovering and overcoming personal barriers to success within their health and fitness journey
  • Empower clients through relatable advice, relevant skills and utilizing a range of counseling techniques
  • Supporting clients to reach and uncover their strengths
  • Coaching clients through personal issues and how to become resilient whilst still achieving goals.

AOD TRANSITION WORKER

COMMUNITY RESTORATIVE CENTRE
Sydney-South West
01.2021 - 07.2022
  • Developing a non-judgmental and genuinely caring relationships between client and worker to primarily outreach model to support you with alcohol and other drug concern, housing, attending appointments including clinical mental health and AOD services and assisting with interacting with community corrections.
  • Provide regular individual counseling appointments for up to 12 months post release, focusing on drug and/or alcohol issues.
  • Work with clients at varying stages of their journey in a dignified, non-judgmental and harm minimization manner– some abstinent from drugs and/or alcohol, others may be actively using.
  • Improve access to alcohol and other drugs services and treatment and mental health services, particularly at the vulnerable post-release stage.
  • Build skills to navigate support systems independently and build on self advocating skills.
  • Support clients to access the NDIS; particularly clients who have multiple barriers Lead teams of NDIS services to best support client, including direct guidance and risk education.
  • Warm referring clients to community supports. Complete risk assessments in line with organization procedure.
  • Participate in clinical supervision monthly and weekly team meetings.
  • Ensuring all reporting documents are in line with legal and funding guidelines, including but not limited to client behavior reports, funding reports etc.
  • Working with other CRC programs to ensure the best client outcomes. Effectively continue strong communication with colleagues and stakeholders whilst working from home

ERS (Extended Reintegration Service)

COMMUNITY RESTORATIVE CENTER
Sydney-South West
01.2020 - 12.2021
  • Delivering holistic and recovery-centered outreach case management service with an overarching goal of recidivism, recovery and skill building to achieve independent living for individuals upon release from correctional facilities.
  • Provide Outreach case management, transitional and reintegration service for all genders leaving custody with complex needs, including intellectual disability and mental illness, homeless or at risk and have an LSI-R of high to medium.
  • Foster strong collaboratives relationship with NSW Housing to achieve the best outcomes for clients.
  • Use interpersonal skills to gain the trust of clients, in relation to understanding this is sometimes challenging.
  • Delivering skill based workshops inside prisons based on 'what to do on release', 'how to obtain housing' etc
  • Fulfill all reporting requirements in a timely manner for funding requirements.
  • Assist in the ongoing mission and advocacy of CRC.

CASE MANAGER

COMMON GROUND | SHS SERVICE | MISSION AUSTRALIA
Sydney
03.2018 - 02.2020
  • Provide case management to adults with complex needs that require personalized support and psychosocial supports, in an Australian first 'housing first' model of service.
  • Work alongside individuals formally considered to be 'Sydney's most disadvantaged' to nurture atonomy, safety and wellness. (Complex mental health challenges, AOD dependence, cognitive impairment, domestic violence survivors, chronic homelessness, those frequently incarcerated and dual diagnosis.)
  • Through case management, support individuals to make informed decisions in order to achieve their goals via case planning and reviewing.
  • Provide strong advocacy for disadvantaged individuals/groups.
  • Provide specialist case management to adults with complex needs that require personalized support and psychosocial supports.
  • Attending to a range of crisis as the 'first responder' regularly, often including substance overdose, suicide, psychosis and multiple types of interpersonal conflicts all within line of organizational policies and procedures.
  • Facilitate SMART recovery groups onsite using engagement techniques to foster participation with disadvantaged individuals/groups.
  • Plan, campaign and run community events to enhance client participation. EG; Harm minimization clinic, allied health clinics and workshops.
  • Work closely with a range of stakeholders to obtain support for clients, being part of a range of multidisciplinary teams including physiatrist's, local police, GP's and other allied health professionals.
  • Attending community meetings with NSW police force, Sydney of City Council, NSW health, NSW community corrections and other local organizations on a regular basis.
  • Coordinating and facilitating practical groups for 'hard to reach' individuals, handling challenging situations of conflict.
  • Leading teams of NDIS support workers to provide tailored support.
  • Conduct risk assessments and provide educational advice to external support services.
  • Create and grow strong collaborative relationships with stakeholders to enhance client support.
  • Facilitate and support clients to access NDIS; particularly clients who experience multiple barriers with support access and clients with multiple diagnosis and health.

COMMUNITY SUPPORT WORKER

NEW HORIZONS
Sydney
11.2016 - 03.2018
  • Provide psychosocial supports that help people build independence in daily life and contribute to recovery
  • The types of support people receive depends on their individual needs and own unique goals for what they want to achieve
  • Support people with a severe mental illness to live and recover in the community in the way that they want to.

RETAIL MANAGER

PLATYPUS SHOES- ACCENT GROUP
01.2013 - 01.2016
  • Ensure the day to day runnings of the store are completed + Cash handling and inventory duties
  • Interview, hire and train staff
  • Achieve daily KPI's set out by head office
  • Ensure visual merchandising standards are implemented.

Education

Bachelor of Social Science / Social welfare -

Charles Stuart University
11-2021

Diploma of Community Services -

TAFE NSW
01.2017

Certificate IV in community services -

TAFE NSW
01.2016

Master Coaching -

Clean Health Fitness Institute
01.2022

Skills

  • Punctual self-directed time management
  • Expert at working independently (from home and community)
  • Natural interpersonal skills to build relationships
  • Professional and skilled with a range of technologies including video conferencing platforms
  • 7 years experience working in the Community and navigating systems (Mental Health, Housing, Justice, DCJ) - Expert
  • Skilled at assessing / responding to risk
  • Great understanding and knowledge of issues clients face eg substance dependence, mental health issues, domestic violence, frequent contact with the criminal justice system, homeless

Languages

English

References

Available on request

Timeline

Recovery Coach / Support Coordinator

My Mate Jake
10.2023 - Current

Fitness Coach

One Playground
03.2023 - 10.2023

Mindset Fitness Coach

The Bikini Body Project
08.2022 - 02.2023

AOD TRANSITION WORKER

COMMUNITY RESTORATIVE CENTRE
01.2021 - 07.2022

ERS (Extended Reintegration Service)

COMMUNITY RESTORATIVE CENTER
01.2020 - 12.2021

CASE MANAGER

COMMON GROUND | SHS SERVICE | MISSION AUSTRALIA
03.2018 - 02.2020

COMMUNITY SUPPORT WORKER

NEW HORIZONS
11.2016 - 03.2018

RETAIL MANAGER

PLATYPUS SHOES- ACCENT GROUP
01.2013 - 01.2016

Bachelor of Social Science / Social welfare -

Charles Stuart University

Diploma of Community Services -

TAFE NSW

Certificate IV in community services -

TAFE NSW

Master Coaching -

Clean Health Fitness Institute

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Ashley Clancy