ASHLEY CLARK-SMITH

Tow Truck Operator

KINGS 4 TOWING

01.1996 - Current

Fastened chains, straps, covers, and binders to secure load during transit.
Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Secured vehicle to tow truck and checked all attachments for safe operation.
Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
Completed preventive maintenance checks and basic repairs to vehicles.
Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
Answered roadside assistance calls for tows and other vehicle support.
Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Operated with safety and skill to avoid accidents and delays.

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