Ashley Coulthard
Summary
Experienced Operations Manager and leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills, and eye for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
25
25
years of professional experience
Work History
General Manager of Operations
Next Generation Pet Foods
07.2017 - Current
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Drove year-on-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established standard operating procedures that enhanced employee performance and the Quality Assurance system.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organisational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Oversight of the Company's Food Safety program (BRC Food safety standard).
Production/Maintenance Manager
Next Generation Pet Foods
10.2013 - 07.2017
- Daily management of production area and production schedule to drive operational excellence.
- Production Staff Management, including Recruitment & training.
- Inventory control, ordering ingredients and consumables for warehouse, dispatch and receiving of goods via freight companies.
- HACCP Food Safety Management Systems team Leader
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
National Project Manager / QLD Technical Manager
Contract Packaging Systems
06.2011 - 10.2013
- Medium to large scale automated integration packaging machinery for production lines
- Coordination of logistics to job sites, customer and contractor liaison
- Daily management of technical staff, contractors & customers nationally
- Reporting to CEO on monthly sales, budget targets and work projections
- Preparing preventative maintenance agreement quotes.
- Managed risk effectively to minimise potential issues throughout the project lifecycle.
- Interstate and International travel.
- Consistently delivered high-quality outcomes that met or exceeded customer expectations due to diligent attention to detail in each phase of the project life cycle.
- Maintained open communication by presenting regular updates on project status to customers.
- Implemented process improvements that resulted in significant time savings without compromising quality or deliverables.
- Developed customised solutions that catered to unique client requirements, ensuring optimal results.
Maintenance Coordinator / Project Manager
Contract Packaging Systems
09.2008 - 06.2011
- Commenced The Start up of the Qld Service Department Hiring and Coordinating a team of technicians for service work in Queensland region
- Customer and contractor liaison
- Interstate and International travel.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to technicians and contractors..
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
Maintenance Technician
Contract Packaging Systems
09.2006 - 09.2008
- Maintenance and repair of Automated Packaging Machinery, Carton Erectors, Carton Sealers, Hot Melt Sealers, Tray formers, Pallet Wrappers, Pick & Place Palletisers
- On site visits to various customers daily.
- Wrote and revised maintenance procedures.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Executed tasks within time and budget constraints.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Maintenance Fitter/Welder
Action Tank Industries
02.2005 - 05.2005
- Routine Daily Maintenance of rota moulding ovens, building and design work of new oven
- Fit out new poly water tanks ready for delivery.
Fitter & Turner / Service Technician / Machine Assembly
Fogg Filler Co. Aust/Icon Equipment pty ltd
01.1999 - 01.2004
- Started and completed apprenticeship with company building and servicing Filling Machines, Bottle Unscrambler and Case Over Packers.
Education
Siemens S7 Programming Course
Siemens
Melbourne, VICHACCP Food Safety Management Systems
Food Engineering
Sunshine Coast, QLD2015
Restricted Electrical Licence
NMIT
Melbourne, VIC2007
LF Forklift Licence
Private Registered Trainer
Sunshine Coast, QLD2005
Certificate III Mechanical Engineering
NMIT
Melbourne, VIC2003
TIG Welding - Pneumatics And Hydraulics
NMIT
Melbourne, VIC2002
Skills
- Microsoft office Word & Excel
- Operations Management
- Staff Management
- Customer Service Management
- Organizational Structuring
- Business Development
- Proactive Leader with a hands on approach
- Sound mechanical aptitude & problem solving
- Clear communicator in diverse team environments
- Financial Management
Hobbies and Interests
- Beekeeping
- Camping
- Wood Work
Timeline
General Manager of Operations
Next Generation Pet Foods
07.2017 - Current
Production/Maintenance Manager
Next Generation Pet Foods
10.2013 - 07.2017
National Project Manager / QLD Technical Manager
Contract Packaging Systems
06.2011 - 10.2013
Maintenance Coordinator / Project Manager
Contract Packaging Systems
09.2008 - 06.2011
Maintenance Technician
Contract Packaging Systems
09.2006 - 09.2008
Maintenance Fitter/Welder
Action Tank Industries
02.2005 - 05.2005
Fitter & Turner / Service Technician / Machine Assembly
Fogg Filler Co. Aust/Icon Equipment pty ltd
01.1999 - 01.2004
Siemens S7 Programming Course
Siemens
HACCP Food Safety Management Systems
Food Engineering
Restricted Electrical Licence
NMIT
LF Forklift Licence
Private Registered Trainer
Certificate III Mechanical Engineering
NMIT
TIG Welding - Pneumatics And Hydraulics
NMIT
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