Ashley CROSS
Bathurst,NSW
Summary
Highly motivated individual with excellent interpersonal and communication skills. Strong ability to work in a team environment and make effective decisions. Proven track record of working under pressure to deliver tasks on time and enjoying challenges.
Experienced with overseeing well-being and activities of children in before and after school programs. Utilises effective communication and organizational skills to manage daily routines and engage children in meaningful activities. Knowledge of child development principles ensures safe and nurturing environment.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organised workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
OOSH Before & After School Care and Vacation Care
Eglinton
08.2024 - Current
- Delivered meals to children.
- Participated in the inclusion support program with a focus on special needs and behavioural support
- Training for shift supervisor
- Filing of correspondence and relevant paperwork relating to the students and staff
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Coordinated snack preparation for students during program hours while adhering to strict dietary guidelines and allergy restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Cashier
Lewy’s Pizza House
02.2022 - Current
- Took customer orders, made pizzas, completed orders, delivered orders, cleaned kitchen area, and maintained food safety standards
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock items and maintained an organized display
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Childcare
Juniors Journey
04.2024 - 08.2024
- Cleaned mouthed items
- Provided care for infants to preschoolers
- Completed daily documentation
- Provided personal care such as changing nappies, assisting with feeding, and applying sunscreen and hats
- Set up different activities each day (inside and outside)
- Handled and served food
- Used computer software
- Supported children with hearing disabilities and autism
- Actively participated in training sessions aimed at continuously improving knowledge of best practices related to childcare provision both individually as well as within the team.
- Contributed ideas for improving overall operations within the childcare facility or organization through team meetings or discussions with supervisors.
- Ensured a safe and nurturing environment by enforcing strict safety guidelines and adhering to childcare regulations.
- Participated in professional development workshops to stay up-to-date on industry trends and best practices for optimal childcare.
House Cleaner
Cherry Fresh Cleaning
07.2023 - 10.2023
- Cleaned and maintained all areas of homes, including bedrooms, bathrooms, living rooms, and kitchens
- Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters, and chemicals
- Knowledgeable about safely using bleach and sanitising products
- Prioritized work tasks and remained flexible to workload changes
- Followed cleaning procedures and ensured customer satisfaction
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Child Care
Fiona Childcare Centre
06.2022 - 03.2023
- Cleaned mouthed items
- Provided care for infants to preschoolers
- Completed daily documentation
- Provided personal care such as changing nappies, assisting with feeding, and applying sunscreen and hats
- Set up different activities each day (inside and outside)
- Handled and served food
- Used computer software
- Participated in staff meetings to share insights on curriculum planning, classroom management techniques, and best practices for child care settings.
- Administered basic first aid when necessary, ensuring the health and safety of all children under my care.
- Promoted healthy habits by teaching children about proper hygiene practices such as handwashing .
- Provided consistent routines for nap times, meal times, and outdoor play to establish a sense of structure for the children in care.
Online Shopper and Service
Coles
06.2021 - 11.2021
- Completed orders for click and collect
- Served customers face-to-face
- Assisted customers with requests
- Handled cash and EFTPOS transactions
- Cleaned registers
- Assisted in training new team members
- Conducted stock take and completed daily tasks
- Pulled and pushed roll cages
- Restocked shelves and fridges
- Identified items for click and collect orders
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
No Degree -
Elizabeth MacArthur High School
Narellan, NSW02.2021
Certificate III in Early Childhood and Education - Childcare
TAFE NSW
01.2021
Primary School -
Harrington Park Public School
12.2016
Skills
- Adaptable to new environments
- Ability to work under pressure
- Quality care
- Teamwork
- Respectfulness
- Responsibility
- Motivation
- Efficient communication
- Understanding WHS policies
- Implementing procedures
- Understanding hazards
- Effective customer communication
- Goal setting
- Achieving goals
- Customer satisfaction
- Understanding policies
- Understanding procedures
- Retail sales
- Organizational skills
- CPR training
- Coordination and teamwork
- Punctual and reliable
- Documentation and reporting
- Recordkeeping requirements
- Microsoft office
- Staff supervision
- Epi-pen use
- Cash handling and management
- Written and verbal communication
- Order taking
- Cash register systems
Timeline
OOSH Before & After School Care and Vacation Care
Eglinton
08.2024 - Current
Childcare
Juniors Journey
04.2024 - 08.2024
House Cleaner
Cherry Fresh Cleaning
07.2023 - 10.2023
Child Care
Fiona Childcare Centre
06.2022 - 03.2023
Cashier
Lewy’s Pizza House
02.2022 - Current
Online Shopper and Service
Coles
06.2021 - 11.2021
Certificate III in Early Childhood and Education - Childcare
TAFE NSW
Primary School -
Harrington Park Public School
No Degree -
Elizabeth MacArthur High School
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