Ashley Currie
Redbank,QLD
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader
Panthera Finance
05.2021 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance that exceeded their KPI business targets.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members and inter departmental partnerships, fostering a positive and collaborative work environment
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored my appointed team members, through helping them develop their leadership potential, customer service and collections skill sets to assist them to grow and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Evaluated team member performance against established objectives during regular monthly reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised and provided ongoing training with team members to monitor constant vigilance towards Quality assurance / compliance and set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties in a timely matter.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism and PRIDE values.
- Assisted in the recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Created and managed departmental project plans, timelines and budgets.
- Fostered positive work relationships, leading to increased collaboration between departments.
- Creating daily department contact campaigns and customer call diallers, using contact algorithms that are compliant within the Customer contact scope guidelines.
- Ensure the shutdown of all campaign systems is done correctly, at the end of business.
Quality Assurance Officer
Panthera Finance
01.2021 - 05.2021
- Achieved Company and Client satisfaction thorough audits ensuring adherence to guideline standards.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Designed custom reports for management highlighting key performance indicators related to quality control activities.
- Analyzed data trends to proactively address potential issues before they escalated into more significant problems.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements.
- Monitored activities and supporting systems to meet compliance regulations.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Monitored staff organization and suggested improvements to daily functionality.
Debt Collector Agent
Panthera Finance
06.2019 - 01.2021
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Streamlined collections processes by implementing efficient time management techniques and prioritizing high-value accounts.
- Collaborated with team members to identify trends in non-payment behaviours, developing targeted collection strategies.
- Utilized persuasive communication skills for successful settlement negotiations, assist with ongoing hardship situations and minimizing the need for costly legal proceedings.
- Enhanced debt recovery rates through the use of advanced collection software, streamlining procedures and improving overall efficiency.
- Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Assisted our internal L&D department Identified skill gaps in Junior employees, resulting in targeted and effective training programs.
- Collaborated with cross-functional teams to ensure alignment of learning goals with organizational objectives.
- Fostered positive work relationships, leading to increased collaboration between departments.
Sales Representative
RT Edwards
03.2013 - 06.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded KPI's by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Enhanced team productivity by identifying skill gaps and providing targeted coaching sessions.
- Boosted sales performance by assisting with developing and implementing tailored training programs for new and experienced sales representatives.
Sales Representative
Crazy Johns (Vodafone)
03.2011 - 02.2013
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
Social Worker - Child and Youth
Roseberry Community Services
09.2006 - 01.2011
- Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
- Reduced risk factors for child abuse and neglect by implementing evidence-based interventions and programs.
- Increased school attendance rates through collaboration with teachers, counsellors, and families to address barriers to success.
- Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
- Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
- Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
- Delivered specialized case management services tailored to the unique needs of each youth on my caseload. I achieved this by developing, implementing and facilitating a Government approved "Get set for work" program. That's main goal was to assist youth who had left shool at (or) after Tenth grade obtain employment or gain skills Through TAFE that we assisted in accessing to work towards obtains employment.
- Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.
- Documented data and completed accurate updates to case records.
- Promoted positive youth development by organizing afterschool activities, mentorship programs, and educational workshops.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Education
Certificate III - Youth Work
TAFE Queensland
Gladstone, QLD09.2007
Skills
- Documentation, Reporting and Data collection: Microsoft Outlook, Word, Excel, PowerPoint, PayQuest,YABBR and Teramind
- Designated First Aid Officer (Current)
- Staff Conflict Resolution
- Complaint Resolution
- Department Planning and Prioritization
- Staff Education and Training
- Staff Mentoring and Coaching
- Key Performance Indicators
- Call Center Operations and Administration
- Safety Processes and Procedures
- Quality Assurance
Certification
- Certified First Aid Office, St Johns Ambulance - Current
- Conflict Resolution Training - Current
- Leadership Academy, Life Church - Current
Timeline
Team Leader
Panthera Finance
05.2021 - Current
Quality Assurance Officer
Panthera Finance
01.2021 - 05.2021
Debt Collector Agent
Panthera Finance
06.2019 - 01.2021
Sales Representative
RT Edwards
03.2013 - 06.2019
Sales Representative
Crazy Johns (Vodafone)
03.2011 - 02.2013
Social Worker - Child and Youth
Roseberry Community Services
09.2006 - 01.2011
Certificate III - Youth Work
TAFE Queensland
- Certified First Aid Office, St Johns Ambulance - Current
- Conflict Resolution Training - Current
- Leadership Academy, Life Church - Current
Similar Profiles
Mohammed Al-EasaMohammed Al-Easa
Senior Relationship Officer at Panthera FinanceSenior Relationship Officer at Panthera Finance
Kasra AmirsardariKasra Amirsardari
Customer Relationship Officer at Panthera FinanceCustomer Relationship Officer at Panthera Finance
Alan HusseinAlan Hussein
Collection Officer at Panthera FinanceCollection Officer at Panthera Finance