Ashley Dempster

· Provided 24-hour support for local and national content, administrative and business infrastructure teams.

· Collaborated with members of the Network Operations Team on a rotational 24/7 roster

· Maintained effective communication and coordination within the team to ensure smooth operations

· Ensured accurate documentation of operational and technical incidents

· Contributed to the reliable operation of SCA audio facilities

· Provided Level 1 support by diagnosing, resolving and escalating technical and operational incidents

· Supported implementation of system upgrades and configuration changes according to SCA national audio standards.

· Expertly assessed incoming issues to prioritize them according to their significance and impact on live broadcasting

· Attended reoccurring Network Operations Team meetings and other meetings, contributing to project and operational review and planning.

· Collaborated with BAI Communications to troubleshoot and address site-related challenges affecting broadcast quality

· Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control

· Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.

· Educated and trained staff to equip with knowledge about products, customer service and store policies.

· Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

· Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

· Managed store operations in the absence of Store Management

· Escalated non-compliance matters as needed

· Effectively monitored and managed store expenses to stay within allocated budget

· Implemented culture standards, vision and purpose to guide staff behaviour

· Ensured prompt communication of all injuries and hazards to management both in person and via the online portal

· Assisted customers with prompt and polite support in-person and via telephone.

· Processed transactions accurately while maintaining a high level of customer service.

· Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

· Participated in ongoing training to stay updated on current products, promotions, and industry trends.

· Helped customers locate products and checked store system for merchandise at other sites.

· Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

· Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.

· Increased sales by building strong customer relationships and providing excellent service.