Summary
Overview
Work History
Education
Skills
Certifications
Current work position
Accomplishments
Hobbies
Timeline
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Ashley Duncan

Ashley Duncan

Melbourne

Summary

As a highly motivated and results-driven professional, I have experience in the real estate industry as both a sales agent and a property manager. With a proven track record, I possess exceptional communication and negotiation skills and an understanding of the local market and industry trends. My ability to build strong relationships with clients and colleagues has allowed me to consistently exceed sales and deliver exceptional customer service. As a property manager, I started and operated the business from scratch which I demonstrated an eye for detail and a commitment to ensuring the smooth operation of properties under my care. With my passion for real estate and dedication to excellence, I am confident in my ability to make a valuable contribution to any company.



Overview

10
10
years of professional experience

Work History

Sales / Office Manager

SsCustoms
06.2023 - Current
  • Manage customer enquiries and correspondence: Handle incoming customer queries and emails promptly, ensuring high levels of satisfaction.
  • Process sales enquiries and quotations: Prepare accurate and timely quotes for potential clients and manage sales inquiries efficiently.
  • Handle invoicing and financial transactions: Create and issue invoices, and manage related financial documentation to Xero.
  • Conduct stock and sales data entry: Maintain accurate records of inventory and sales data using Excel spreadsheets.
  • Oversee stock management: Operate and track incoming and outgoing stock to ensure inventory levels are maintained.
  • Develop marketing materials: Create engaging marketing newsletters and social media content using Canva and other tools to promote the company's products and services.
  • Pick and pack online sales orders: Efficiently process, pack, and prepare online sales orders for shipping.
  • Utilize various software: Mainly use Shopify for company online selling hand tools, Trello for task management, Xero for accounting, and Microsoft Word, Excel for document creation.

Real Estate Agent

Sothebys International Realty
03.2022 - 06.2023
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Residential sales
  • Communicated with clients to understand property needs and preferences
  • Maintained connections with clients to encourage repeat business and referrals
  • Performing comparative market analysis to estimate property value
  • Ran open homes and scheduled private viewings
  • Scriptwriting and marketing presentations
  • Liaised with lawyers
  • Weekly team meetings
  • Vendor reporting once a week

Real Estate Agent

Sothebys International Realty
04.2019 - 01.2022
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Residential and Lifestyle sales
  • Communicated with clients to understand property needs and preferences
  • Maintained connections with clients to encourage repeat business and referrals
  • Negotiated, facilitated and managed real estate transactions
  • Performing comparative market analysis to estimate property value
  • Ran open homes and scheduled private viewings
  • Scriptwriting and marketing presentations
  • Liaised with lawyers
  • Weekly team meetings
  • Vendor reporting once a week

Property Manager

Premium Property Rentals - Duncan Realty
06.2016 - 03.2019
  • Opened the company from scratch and gained a portfolio of 89 properties
  • Handled tenant complaints promptly and appropriately
  • Calling in repairmen and other support services
  • Selected tenants for the landlords with full background checks
  • Property inspections every three months
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Maintained original leases and renewal contracts
  • Managed the rental income and accounts

Property Manager's Assistant

Murphy Boyden Real Estate
12.2014 - 11.2015
  • Supported the property manager by completing projects and tasks
  • Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities
  • Attended house inspections
  • Scheduled tenant and landlord meetings
  • Organised the property managers' weekly tasks and duties
  • Answering phone calls
  • Reporting any problems or issues to the property manager
  • Managed rent collections and tenants notice

Sales Representative

Zorb
  • On the road twice a week selling Zorb to Rotorua motels for a tourist attraction and our current offerings
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Sales reports to the manager
  • Reaching target budget
  • Operated on the floor helping at reception and groundwork

Education

High School Diploma -

St Peters School
Cambridge, NZ

Skills

  • Computer skills
  • Communication skills
  • Customer service
  • Great organisation
  • Attention to detail
  • Phone manner
  • Sales
  • Time management

Certifications

DOB 07/09/1993

Full Drivers License 

Currently hold a New Zealand Real Estate License 

Current work position

Currently employed at SsCustom Engineering, a family-owned business runned by my brother-in-law, my position with the company is Sales/Office Manager. Since relocating to Melbourne in July 2023, I have effectively managed various aspects of the business. My role is managing customer enquiries and correspondence, processing sales quotes, and handling invoicing and financial transactions. Proficient in stock and sales data entry, stock management, and picking and packing of online sales orders. Providing exceptional customer care, and developing marketing materials for email newsletters and social media. 

Accomplishments

Sothebys International Realty Awards, Rotorua/Auckland New Zealand


Most Appraisals - (first quarter 2023) Auckland

Most Appraisal - (first quarter 2022) Rotorua

1st place - Top Sales Consultant (value) Rotorua

1st place - Highest Residential Sales 2021 (September) Rotorua

1st place - Highest Lifestyle Sales 2021 (September) Rotorua

2nd Place - Top Five Agents (July) Rotorua

10 Million worth of sales (2020) Rotorua

Rookie Of The Year - (2019) Rotorua




Hobbies

In my spare time, I like to stay active and maintain a healthy lifestyle through regular gym workouts, outdoor hikes, beach outings, and travel. I also cherish quality moments with family and friends, whether through social gatherings or outdoor adventures.

Timeline

Sales / Office Manager

SsCustoms
06.2023 - Current

Real Estate Agent

Sothebys International Realty
03.2022 - 06.2023

Real Estate Agent

Sothebys International Realty
04.2019 - 01.2022

Property Manager

Premium Property Rentals - Duncan Realty
06.2016 - 03.2019

Property Manager's Assistant

Murphy Boyden Real Estate
12.2014 - 11.2015

Sales Representative

Zorb

High School Diploma -

St Peters School
Ashley Duncan