Ashley Edwards
Brisbane
Summary
Compassionate and dedicated healthcare professional with over 12 years of experience supporting and managing dental and allied health practices. Known for building strong connections with patients, supporting staff, and creating welcoming, patient-focused environments. Skilled in managing the day-to-day operations of busy clinics, from financial administration to compliance and team leadership, while keeping patient care at the heart of everything. Highly organised, adaptable, and approachable, with a genuine passion for helping people feel comfortable and cared for.
Overview
14
14
years of professional experience
Work History
Manager
Pure Balance Physiotherapy
09.2020 - 10.2025
- Assisted in establishing and growing a community-based physiotherapy practice.
- Developed contracts and built client relationships to expand the business.
- Managed appointments, patient communications, and records.
- Handled financial administration including accounts, invoicing, reconciliation, and payroll.
- Prepared operational and financial reports to inform business strategy.
Practice Manager
Friendly Smiles Dental
10.2013 - 10.2025
- Managed daily office operations, including appointment bookings and patient communications.
- Answered phone calls, responded to patient inquiries, and coordinated follow-ups.
- Processed patient accounts, invoices, and payments.
- Maintained accurate patient records and filing systems.
- Managed and coordinated staff schedules, performance, and training to support a cohesive, patient-focused team.
- Implemented and monitored practice policies, procedures, and accreditation requirements.
- Handled financial administration including accounts receivable/payable, invoicing, and reconciliation.
- Completed BAS, PAYG, superannuation, and payroll processing in line with ATO obligations.
- Calculated and processed dentist commission structures accurately and on time.
- Prepared financial and operational reports for business owners to support strategic decision-making.
- Liaised with suppliers, contractors, and external stakeholders to maintain efficient practice operations.
- Monitored KPIs and implemented process improvements to increase efficiency and profitability.
- Ensured compliance with infection control, WHS, and industry regulations.
Dental assistant/ receptionist
Everton Hills Dental Clinic
10.2011 - 10.2013
- Greeted patients, answered phones, and managed appointment bookings.
- Assisted dentists and hygienists during procedures, including preparing instruments and sterilising equipment.
- Maintained patient records and updated charts accurately.
- Processed patient accounts, invoices, and payments.
- Provided patient education on oral care and post-treatment instructions.
- Ordered and maintained dental and office supplies.
- Managed reception area to ensure a welcoming and organised environment.
- Coordinated referrals, recalls, and follow-up appointments.
- Supported administrative tasks such as filing, data entry, and correspondence.
Skills
- Patient care & communication
- Practice operations & administration
- Financial management & payroll (BAS, PAYG, superannuation)
- Staff management & training
- Compliance & accreditation (infection control, WHS, industry standards)
- Organisation & attention to detail
- Multitasking in high-demand environments
HOBBIES
Pilates
Spending time with family
Walking/ exploring
CONTACT
- PHONE: 0450 003 997
- EMAIL: Ashley.edwards2310@yahoo.com.au
Timeline
Manager
Pure Balance Physiotherapy
09.2020 - 10.2025
Practice Manager
Friendly Smiles Dental
10.2013 - 10.2025
Dental assistant/ receptionist
Everton Hills Dental Clinic
10.2011 - 10.2013