Ashley Forbes
Claims And Recoveries
Mascot,NSW
Summary
Dear Recruiter, Upon learning about the opening position through your company, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with the positions needs and requirements. From reading your company's website, I feel your core mission and culture suit what I offer as a professional. As an adept Warehouse Store person, Claims and Recoveries Agent, Cashier and retail assistant, I have a well-rounded skill set in customer service and honed talents in Negitoation, I have a deep knowledge of the claims industry. Solid abilities in developing objectives and strategies to settle the debt that hasn’t been recovered. making me an ideal fit for the position. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in customer service and motivation, including a keen attention to detail and accuracy. I am excited at the prospect of bringing my talents to your company. I look forward to hearing from you, at your earliest convenience, to discuss how my experience and qualifications will prove valuable in the role.
Overview
9
9
years of professional experience
Work History
Claims and Collection Officer
Carbiz Rental
03.2023 - 02.2024
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations.
- Developed customized payment plans tailored to individual financial situations, increasing likelihood of repayment.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Cashier FOH
Red Rooster
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Warehouse Store Person
Sunshades Eyewear
01.2015 - 11.2018
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
- Optimized storage space utilization by employing effective stacking techniques, maximizing available floor area for additional inventory.
- Prepared detailed reports on inventory levels, discrepancies identified during audits, or notable trends observed in warehouse operations for review by management.
- Supported continuous improvement initiatives by suggesting process enhancements aimed at increasing operational effectiveness.
- Trained new hires on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team dynamic.
- Assisted in resolving customer inquiries regarding order status or product availability, ensuring customer satisfaction through prompt attention and clear communication.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
Sales Associate
Beads And Casting
10.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and presented sales strategies to increase target market sales.
- Analyzed sales data, identifying trends and opportunities for improvement in sales performance.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Delivered high levels of assistance by locating products and checking store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotions.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Set and achieved company defined sales goals.
- Answered customer questions about sizing, accessories, and merchandise care.
- Served customer with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School -
JJ Cahill Memorial High School
Mascot, NSW12.2018
Skills
- Strong negotiation skills
- Verbal and written communication
- Data research and analysis
- Data entry proficiency
- Research, reporting, and documentation
- File and account updates
- Delinquent client notification
- Goal orientation
- Organization skills
- Customer Service
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Debt recovery
- Documentation skills
- Professional ethics
- Team building
- Payment management
- Billing Procedures
- Telephone Etiquette
- Problem-solving aptitude
- Credit and collections
- Negotiation Tactics
- Cleanliness and sanitation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Active Listening
- Calm Under Pressure
- Willing to Learn
Reference
Will be provided Upon Request.
Timeline
Claims and Collection Officer
Carbiz Rental
03.2023 - 02.2024
Cashier FOH
Red Rooster
06.2021 - 11.2021
Sales Associate
Beads And Casting
10.2017 - 02.2018
Warehouse Store Person
Sunshades Eyewear
01.2015 - 11.2018
High School -
JJ Cahill Memorial High School
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