Ashley Forbes
Claims And Recoveries
Mascot,NSW
Summary
Dear Recruiter, Upon learning about the opening position through your company, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with the positions needs and requirements. From reading your company's website, I feel your core mission and culture suit what I offer as a professional. As an adept Warehouse Store person, Claims and Recoveries Agent, Cashier and retail assistant, I have a well-rounded skill set in customer service and honed talents in Negitoation, I have a deep knowledge of the claims industry. Solid abilities in developing objectives and strategies to settle the debt that hasn’t been recovered. making me an ideal fit for the position. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in customer service and motivation, including a keen attention to detail and accuracy. I am excited at the prospect of bringing my talents to your company. I look forward to hearing from you, at your earliest convenience, to discuss how my experience and qualifications will prove valuable in the role.
Overview
9
9
years of professional experience
Work History
Claims and Collection Officer
Carbiz Rental
Mascot, NSW
03.2023 - 02.2024
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations.
- Developed customized payment plans tailored to individual financial situations, increasing likelihood of repayment.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Cashier FOH
Red Rooster
Melbourne, VIC
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Warehouse Store Person
Sunshades Eyewear
Alexandria, NSW
01.2015 - 11.2018
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
- Optimized storage space utilization by employing effective stacking techniques, maximizing available floor area for additional inventory.
- Prepared detailed reports on inventory levels, discrepancies identified during audits, or notable trends observed in warehouse operations for review by management.
- Supported continuous improvement initiatives by suggesting process enhancements aimed at increasing operational effectiveness.
- Trained new hires on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team dynamic.
- Assisted in resolving customer inquiries regarding order status or product availability, ensuring customer satisfaction through prompt attention and clear communication.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
Sales Associate
Beads And Casting
Alexandria, NSW
10.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and presented sales strategies to increase target market sales.
- Analyzed sales data, identifying trends and opportunities for improvement in sales performance.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Delivered high levels of assistance by locating products and checking store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotions.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Set and achieved company defined sales goals.
- Answered customer questions about sizing, accessories, and merchandise care.
- Served customer with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School -
JJ Cahill Memorial High School
Mascot, NSW12.2018
Skills
- Strong negotiation skills
- Verbal and written communication
- Data research and analysis
- Data entry proficiency
- Research, reporting, and documentation
- File and account updates
- Delinquent client notification
- Goal orientation
- Organization skills
- Customer Service
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Debt recovery
- Documentation skills
- Professional ethics
- Team building
- Payment management
- Billing Procedures
- Telephone Etiquette
- Problem-solving aptitude
- Credit and collections
- Negotiation Tactics
- Cleanliness and sanitation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Active Listening
- Calm Under Pressure
- Willing to Learn
Reference
Will be provided Upon Request.
Timeline
Claims and Collection Officer
Carbiz Rental
03.2023 - 02.2024
Cashier FOH
Red Rooster
06.2021 - 11.2021
Sales Associate
Beads And Casting
10.2017 - 02.2018
Warehouse Store Person
Sunshades Eyewear
01.2015 - 11.2018
High School -
JJ Cahill Memorial High School