Ashley Harris

• Managing day-to-day business operations.
• Accounts Payables and Receivables management
• Payroll processing and wages management
• Bank reconciliation
• Daily Invoicing
• Developing and maintaining strong relationships with clients, resulting in repeat business and referrals.
• Managing financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Managed daily invoicing to our Law Firm Clients
• Daily Accounts payable and receivables
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with clients and resolved disputes.
• Daily Bank reconciliation
• Prepared financial reports for Operations Manager and Director
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Liaised with IT company to create on online invoicing portal
• Trained new employees and customers on new software

All General Office Duties:

• Managed reception duties, including greeting visitors and directing calls
• Handled correspondence, including drafting, reviewing, and distributing emails and documents
• Coordinated scheduling and calendar management for meetings, appointments, and travel
• Performed data entry, document filing, and maintained organized record-keeping systems
• Ensured proper maintenance of office equipment and coordinated repairs when needed
• Managed document preparation, formatting, and distribution for reports and presentations
• Provided excellent customer service by assisting clients, resolving inquiries, and fostering positive relationships
• Supported human resources tasks, including employee onboarding and maintaining attendance records
• Delivered general clerical support, including typing, photocopying, and managing office supplies
• Assisted senior staff with administrative tasks, including report preparation and meeting coordination

• Auditing of SACC/MACC/LACC and business loans
• Auditing of collections procedures
• Creating Weekly/Monthly Audit Reports
• Issuing Non-compliance reports to staff and branches
• Issuing Letter of Demands to overdue customers
• Applying credit default listings with Veda
• Liaising with debt collection agencies regarding bad debts
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.

• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Management of overdue accounts
• Handled cash and conducted float and treasury reconciliation
• Processed daily direct debits payments and reconciliation
• Performed general administrative duties
• Provided exceptional customer service and sales support
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Ensured compliance with all federal and state regulations throughout the loan origination process.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Addressed complex billing issues
• Arrange account connections, and disconnections
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.