Ashley Hogan-Coutts
Clovelly,New South Wales
Summary
Hospitality professional looking for venue manager/ operations manager role. I have been working in the hospitality industry for 10 years and am looking to take the next step to learn how to engage with a larger team and create positive change with a venue on a bigger scale. Through my degree and on the job training I have gained tools necessary for the running of a small to medium business with highlights in workflow management and SCRUM style project management. Experience has increased my proficiency in customer and staff management. I enjoy implementing strategies for training, creating discrete and efficient solutions to revenue and COGs issues. Outside of work I enjoy learning the piano, training Muay Thai and swimming and regular motorbike rides to wine country to see family.
Overview
6
6
years of professional experience
Work History
Bar Manager
BISTROTEHQUE, KASBAH
10.2022 - Current
- Opened rooftop bar through 2 iterations of venue 6 months apart, to operate as a separate and self sustain venue.
- Increased beverage options and staff capabilities from simple mixed drinks to complex manufacture and serving cocktail formats.
- Onboarded and managed 40+ staff over a year, shaping the team to be effective and self sufficient, in a range of roles.
- Effectively curated team of mixed background and training levels to optimize efficacy of bars within tough hiring circumstances.
- Dropped standing/ dead stock by $20 000 and curated simple spirts list for speed and ease of training green staff.
- Worked closely with top bar teams ( Maybe group ) to implement best practice and SOPS for 2 levels.
- Managed stock, staff and COGs for a fluctuating revenue week to week, season to season.
- Built bespoke cocktail menu for 3 venues during Mardi Gras, with separate activations, produced in 1 house by 1 person in 6 hours per week including delivery and ordering.
- Managed semi fine dining restaurant 3 nights a week while managing normal Bar duties.
- Managed events and was venue lead for all events from weeklong whole venue buy outs to peak season Christmas functions ranging from sit downs to up beat dance style functions.
Bar Manager
Riley St Garage
Wooloomooloo, New South Wales
06.2020 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused monthly events.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Designed special drink and cocktail offerings on quarterly basis as part of seasonal offerings.
- Implemented staff yoga sessions for morale and job longevity during peak periods.
- Increased profits with enhanced inventory oversight, strategic pricing adjustments and buying, creative cocktail creation.
- Shrunk inventory costs 50% through proactive evaluation and adjustment of vendor relationships.
- Oversaw events roster for private dining and buy outs, creating one off and permanent beverage menus and staff roster.
Bar Manager
Tios Cerveceria
Surry Hills, NSW
03.2019 - 04.2020
- Product creation
- Stocktake and stock management
- Product GP assessment and strategy
- Staff relations for mediation and employment satisfaction to retain workforce
- Monthly and weekly reporting to operators to establish guidelines and boundaries for changes in customer participation and revenue.
- Profit and Loss statement assessment and strategy
- Brand activation to create better guest experience and produce good supplier relationships.
- Increased staff knowledge and involvement through training and mentorship to gain more skilled and motivated staff
Duty Manager
Big Poppas Restaurant
Sydney, NSW
01.2018 - 03.2019
- Staff Training in operations, product knowledge and customer relations
- RSA on high volume latenight venue
- Bar upkeep
- Cleaning and product preparation
- Staff motivation and advisement
- Upkeep of venue constraints (DA and licencing)
Education
Dip - Mechanical Engineering And Practice
University of Technology Sydney
Higher School Certificate - undefined
Marist College
2012
Skills
- Supply Ordering and Management
- Staffing and Sales Reporting
- Supplier Contract Negotiation
- Shift Scheduling
- First Aid Certificate
- Microsoft Office Suite Proficient
- High-Volume/ late night Environments
- Use of Bepos, Impos, Jensen, Square, Lightyear ( Kounta )
- Liquor Law Compliance
- MYOB, Lightyear, Zero accounting software
- Profit/ Loss Summaries
- Management Training
Timeline
Bar Manager
BISTROTEHQUE, KASBAH
10.2022 - Current
Bar Manager
Riley St Garage
06.2020 - Current
Bar Manager
Tios Cerveceria
03.2019 - 04.2020
Duty Manager
Big Poppas Restaurant
01.2018 - 03.2019
Dip - Mechanical Engineering And Practice
University of Technology Sydney
Higher School Certificate - undefined
Marist College
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