ASHLEY JAMIESON
Jamisontown ,Australia
Summary
I am enthusiastic and passionate about customer service. Able to work under pressure in high volume service. Helping out wherever is needing form being behind the bar, on the floor or helping out behind the scene with admin. Proficient with Microsoft office and willing to learn in all fields
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Coordinator
Applejack Hospitality
Surry Hills, NSW
02.2024 - Current
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Developed event themes and layouts, enhancing guest experience through creative design concepts.
- Collaborated with marketing teams to promote events, increasing attendance through targeted campaigns.
2IC Manager
Momento Hospitality
Baulkham Hills, NSW
06.2023 - 12.2024
- Oversaw daily operations, ensuring adherence to service standards and operational protocols.
- Led team training initiatives to enhance staff performance and customer satisfaction.
- Developed and implemented process improvements to optimize workflow efficiency.
- Coordinated inventory management, ensuring timely stock replenishment and minimizing waste.
- Managed scheduling and staffing, aligning resources with peak service demands.
Duty Manager
Momento Hospitality (Hudson Hotel & Events Center)
Seven Hills, NSW
02.2023 - 06.2023
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Implemented innovative marketing strategies to attract new clientele and retain existing customers.
- Developed comprehensive training programs to ensure staff maintained high levels of expertise
- Daily operations of venue
- Setting out sequence of service and providing additional knowledge for all staff
- Keeping stock in all areas at a certain par level
- Maintaining a high expectation for customers
Bar & Restaurant Manager
The Bullhorn Saloon
Hornsby, NSW
11.2021 - 01.2023
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members
- Updated computer systems with new pricing and daily food specials
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Developed and implemented bartender training programs, policies and procedures
- Maintained detailed inventory of bar supplies and stocked work areas
- Created signature beverages to increase revenue and patron loyalty.
Food and Beverage Attendant
Mullanes Hotel
11.2020 - 11.2021
- Reconciled daily transactions and balanced cash registers
- Opening and closure of the venue
- Effectively multitasked within fast-paced environment
- Greeted guests with friendliness and professionalism
- Worked in close collaboration with team members
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Mixed and served both alcoholic and non-alcoholic drinks
Restaurant Supervisor
Catering HQ
07.2020 - 11.2020
- Established good customer relations and excellent service to build and retain loyal customers
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Oversaw food preparation, production and presentation according to quality standards
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Delegated work to staff, setting priorities and goals.
- Opening and closure of the venue
Gaming Attendant
West HQ
08.2019 - 09.2020
- Performed daily upkeep and cleaning of game room
- Resolved basic gaming machine faults
- Monitored gaming operations and patron behaviour for suspicious activity
- Received drink and food orders for patrons in a timely manner
- Interacted with patrons to maintain a happy environment
- Completed payouts for jackpots
- Maintained professionalism when dealing with intoxication or anger.
Waitress/Supervisor
Hogs Breath Cafe
09.2017 - 09.2019
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Greeted customers, answered questions and recommended specials to increase profits
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Upselling to customers
- Established good customer relations and excellent service to build and retain loyal customers
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Certificate III - Events
TAFE NSW
Skills
- Customer Service
- Rostering
- Ordering
- Designing and Pricing Menus
- Cash handling
- POS Knowledge
- Team Development
- Managing Operations and Efficiency
- Inventory Control
- Microsoft Office
Certification
- RSA/RCG 09/2026
- Advanced RCG 09/2026
- Advanced Licensee 09/2026
- First Aid 11/2026
Timeline
Event Coordinator
Applejack Hospitality
02.2024 - Current
2IC Manager
Momento Hospitality
06.2023 - 12.2024
Duty Manager
Momento Hospitality (Hudson Hotel & Events Center)
02.2023 - 06.2023
Bar & Restaurant Manager
The Bullhorn Saloon
11.2021 - 01.2023
Food and Beverage Attendant
Mullanes Hotel
11.2020 - 11.2021
Restaurant Supervisor
Catering HQ
07.2020 - 11.2020
Gaming Attendant
West HQ
08.2019 - 09.2020
Waitress/Supervisor
Hogs Breath Cafe
09.2017 - 09.2019
Certificate III - Events
TAFE NSW