Ashley Johnson
Summary
A highly experienced individual with an outstanding track record of success in roles as Project Manager, Project Coordinator/Team Leader, Sales, Administration and Customer Relations with the ability to develop positive internal/external interactions. Extensive expertise in total office management and dedication to the highest standards of service to clients. Efficient with attention to detail and displays a professional presentation and manner. Creative, open to new ideas and insightful in devising imaginative solutions. Reliable, conscientious, punctual and a proven team player easily establishing rapport with management, colleagues and clients.
Overview
16
16
years of professional experience
Work History
Project Coordinator
Hallmarc national Projects
04.2017 - Current
- Assist with tendering and engaging contractors for new projects
- Initiate contact with shopping malls, building owners, building surveyors and retail clients to gain access and commence projects - providing all necessary documentation (building permits, safety documents etc.)
- Acquire, collate and distribute all communication and documentation to the relevant project parties
- Liaise with the clients and building contractors - confirm changes to project plans and issues, provide updates on the project, manage project schedule
- Procurement and distribution of project materials, fixtures and fittings; Coordinate deliveries to site - liaising with transport companies, suppliers and hire companies in accordance with the project schedule
- Request, receive and submit compliance certificates (form 16’s) to the centers and building certifiers in order to gain approval to trade
- Manage maintenance and defects works for completed projects.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Enrolments and Records Officer
Bond University
01.2014 - 01.2014
- Provided support to International Student Management with cross credits, fees, payment and fines
- Administration support to Director of Student and Academic Services regarding student re-credits, refunds, write-offs and welfare
- Member of the new administration team after restructure – tasked with improving processes between non-academic staff and faculties
- Managed student enquiries regarding course, grading, graduation, cross credits via email inbox, phone and face to face.
International Student Registrar
TAFE Queensland Gold Coast
01.2011 - 01.2013
- Managed the administration processes, enrolments, student issues and welfare within the International Business Unit of Gold Coast Institute of TAFE
- Drove continuous improvement and advised numerous faculties on updated processes and Legislations
- Strict adherence to Legislation whilst working with International Students
- Assisted the Director of Domestic and International Business with hosting events, presentations and meetings with Job Agencies and other external clients.
Customer Service Sales Officer
TAFE Queensland Gold Coast
01.2008 - 01.2013
- First point of contact for clients; aimed to convert business opportunities and worked towards team targets
- Managed Government funded courses and student enrolments.
VET Fee-Help Project Team Leader
TAFE Queensland Gold Coast
01.2010 - 01.2011
- Initiated the VET FEE-HELP payment option to GCIT staff, existing and new students; planned and updated Institute policies in accordance with Federal Legislation
- Participated in extensive Federal Government training and relayed information back to the business.
Acting Manager – Customer Service Unit
TAFE Queensland Gold Coast
01.2009 - 01.2010
- Management of sales, switchboard, administrative and leadership staff within the Institute; analysed waitlist data, general enrolments and sales reporting (for the purpose of report generation and delivery to GCIT and relevant regulatory bodies)
- Recruited permanent, temporary and casual staff; planned and delivered staff training and inductions
- Engaged in marketing strategies in collaboration with other business units including marketing scheduling and print media.
Education
Diploma of Project Management -
TAFE Queensland Gold Coast
Skills
- Project Management
- Co-ordination and Admin
- Budgets, KPI implementation and monitoring
- Recruitment, training and change management
- Relationship and Case Management
- Banking, reconciliation and financial reporting
- Customer focused
- Practical problem solving ability
- Well-Rounded, Hands-On Learner
- Technical Skills: Intermediate level with Microsoft Office, Xero, PeopleSoft and Student One
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
References
- Jade Hewett, Project Manager, Hallmarc National Projects, 0431 711 080
- Karen Horn, Manager (Customer Service Unit), TAFE Gold Coast, 0410 099 600
Sports Management
Overall management of an elite athlete
Timeline
Project Coordinator
Hallmarc national Projects
04.2017 - Current
Enrolments and Records Officer
Bond University
01.2014 - 01.2014
International Student Registrar
TAFE Queensland Gold Coast
01.2011 - 01.2013
VET Fee-Help Project Team Leader
TAFE Queensland Gold Coast
01.2010 - 01.2011
Acting Manager – Customer Service Unit
TAFE Queensland Gold Coast
01.2009 - 01.2010
Customer Service Sales Officer
TAFE Queensland Gold Coast
01.2008 - 01.2013
Diploma of Project Management -
TAFE Queensland Gold Coast
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