Ashley Johnson

• 4 QLD boutiques and 1 concession boutique - approximately 40 team members

• Lead, mentor and inspire boutique management teams, fostering a culture of development

• Reporting directly to Head of Retail with State Management on a weekly basis

• Driving the achievement and success of all financial and company led key performance indicators

• Minimizing costs with strategic rostering and monitoring productivity

• Implementing effective operational tasks to ensure seamless results

• People management and performance-based conversations

• Ongoing training with staff – day to day

• Recognizing areas for development and improvement within QLD

• Recruitment of all retail roles from management to casual sales associates

• Driving a client centric sales approach, ensuring boutiques execute exceptional client experience standards

• Leveraging various Client Relationship Management tools to cultivate brand loyalty

• Oversee inventory management and loss prevention strategies within the State

• Empowered the team to effectively build relationships with new clients and maintain relationships with existing clients

• Working with store budgets and driving a team to exceed key performance indicators

• Client experience training with team

• Recruiting team members for positions within the boutique and executing relevant training

• Managing day to day operational boutique tasks

• Implementing visual merchandising direction from Head Office

• Sales and client experience role

• Building relationships with new and existing clients

• Working with boutique and individual budgets

• Operational day to day boutique tasks; client requests, reservations, outreach, layby's, in store emails, online orders, stock investigations

• Boutique daily tasks; visual merchandising, stock replenishment and organisation

• Building client relationships; shopping experience focus in store, outreach to clients, client requests and appointments

• Store budgets, individual budgets; driving a sales team to exceed KPI's

• Client experience training a full team

• Staff recruitment and training

• Weekly reports

• Liaising with buying and allocations team in order to maximise sales succession

• Client requests prior to a launch and fulfilling orders

• Consignment sales for VIP clients

• Product knowledge training

• Upholding visual merchandising expectations

• Launch preparation

• Store operational tasks; online orders, layby's, stock management, in store emails

• Client experience and client appointments

• Implementing boutique daily tasks and operational tasks

• Upholding visual merchandising standards

• Product knowledge training

• Rostering