Ashley Johnston
Melbourne,Victoria
Summary
When joining a new workforce my primary aim is to get to know the staff around me and work together to achieve our goals, which in return will allow myself and others to learn a wide variety of new skills that will further continue to expand my capabilities and assist me in any given workforce to come.
Overview
4
4
years of professional experience
Work History
Duty Manager
Micawber Tavern
10.2020 - Current
- Managing employees on shift.
- Trained new employees in essential job functions.
- Address customer issues and complaints.
- In charge of ordering all front of house consumables.
- Performed opening and closing procedures, including counting the cash tills.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender
The Railway Dog
06.2022 - 10.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Call Centre
Swinburne University Of Technology
10.2020 - 02.2021
- Answered phone calls, live chats and emails to assist students.
- Learnt new computer systems to find information regarding students enquires.
- Worked closely in a team to work together to solve problems.
Waitress
Pho Vietnamese Belgrave
11.2019 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Year 12 Certificate -
Belgrave Heights Christian School
Belgrave Heights, VIC2019
Skills
- Staff Management
- Written and oral communication
- Staff Discipline
- Policy Enforcement
- Health and safety compliance
- Negotiation and Conflict Resolution
- New Employee Training
- Customer service focus
- Inventory Oversight
- Complex Problem-Solving
Timeline
Bartender
The Railway Dog
06.2022 - 10.2022
Duty Manager
Micawber Tavern
10.2020 - Current
Call Centre
Swinburne University Of Technology
10.2020 - 02.2021
Waitress
Pho Vietnamese Belgrave
11.2019 - 03.2020
Year 12 Certificate -
Belgrave Heights Christian School
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