Ashley Joseph

As Events Coordinator at Compassion Australia, I supported the mission of releasing children from poverty by planning and delivering impactful events that aligned with the organization’s values and strategic goals. Reporting to the National Events Manager, I was responsible for coordinating all aspects of event logistics—from initial planning through to execution and post-event evaluation—ensuring seamless experiences for stakeholders, partners, and attendees.

• Coordinated end-to-end logistics for national and regional events, aligning each event with Compassion’s mission and strategic objectives
• Managed project timelines, tasks, and workflows using Asana to ensure deadlines were consistently met
• Collaborated with internal departments and external vendors to deliver high-quality event outcomes
• Oversaw behind-the-scenes logistics including venue setup, AV, catering, volunteer coordination, and packing requirements
• Maintained detailed event documentation, including budgets, vendor contracts, and schedules
• Served as the primary point of contact for all event-related inquiries, fostering positive relationships with stakeholders, sponsors, and volunteers
• Prepared and distributed event materials such as run sheets, name badges, agendas, and promotional items
• Provided hands-on support during events, ensuring smooth operations and proactively resolving issues on site
• Assisted with post-event evaluations, gathering feedback and compiling reports to inform future planning
• Maintained and updated a vendor and venue database to streamline future event planning
• Supported the broader organisational culture by actively contributing to team collaboration, prayer gatherings, and worship events
• Participated in additional projects and tasks as requested by the National Events Manager

Effectively and efficiently coordinate marketing, communications and fundraising activities to increase awareness, community engagement and funding for the organisation. Reporting to the Chief Executive Officer (CEO). The Marketing and Communications Assistant reports directly to the Marketing and Communications Coordinator.

• Marketing & Communications Strategy: Led the development and execution of comprehensive marketing, communications, and fundraising strategies for FTH, encompassing direct marketing, print, digital media, radio, web, and telemarketing campaigns.
• Vendor & Contractor Coordination: Managed relationships with marketing and fundraising contractors and suppliers to ensure the timely production of all collateral, including brochures, print materials, photoshoots, videos, and campaign assets.
• Campaign Management: Coordinated direct email campaigns and all marketing/fundraising initiatives, ensuring alignment with organizational goals and consistent messaging across all channels.
• Brand & Message Consistency: Ensured all direct marketing and fundraising communications adhered to FTH's global standards and strategies, maintaining a unified and compelling brand voice.
• Website & Social Media Oversight: Oversaw the organization's website and social media platforms (in collaboration with contractors and the Marketing and Communications Assistant), ensuring up-to-date, engaging content to enhance online presence and promote initiatives.
• Campaign Analysis & Reporting: Analyzed and reported on the performance of marketing, communications, and fundraising campaigns, tracking key metrics to evaluate return on investment and optimize future efforts.
• Executive Reporting & Support: Provided regular updates and reports on campaign performance to the CEO, offering insights and recommendations for improvement.
• Budget Management: Assisted the CEO in preparing and managing the marketing budget, ensuring resources were allocated efficiently to maximize impact.
• Vendor & Agency Management: Oversaw relationships with external agencies, contractors, and suppliers, ensuring that all projects were delivered on time, within budget, and met quality standards.
• Administrative & Operational Support: Managed administrative tasks related to marketing and fundraising operations, ensuring smooth execution of campaigns and activities.
• Event & Campaign Attendance: Represented the organization at key campaigns and events, including interstate travel, to support marketing and fundraising objectives.

Reporting to the Marketing Projects Director, ensuring all marketing campaigns and cross-ministry projects are delivered on time, on budget and on brand. Playing a key role in managing the execution of our multi-channel campaigns; coordinating all briefing, scheduling, and production processes. Consistently displaying strong administrative skills and an ability to work collaboratively with both internal and external stakeholders.

• Campaign Management: Ensure timely, on-budget, and on-brand execution of all marketing campaigns, aligning with organizational objectives and creative direction.
• Creative Brief Development: Write and develop comprehensive briefs for marketing campaigns and cross-functional projects, ensuring clear communication and alignment across teams.
• Project Management: Lead and coordinate all aspects of campaign delivery, working closely with the creative team to manage resources, timelines, and workflow efficiency.
• Stakeholder Liaison: Act as the primary point of contact for internal stakeholders, ensuring seamless communication and providing marketing resources to meet their needs.
• Production & Inventory Management: Oversee the production process, including monitoring stock levels and ensuring that materials are produced according to quality standards and budget constraints.
• Vendor & Supplier Relations: Maintain strong relationships with contractors and suppliers, ensuring quality control and adherence to budget specifications.
• Process Improvement & Team Efficiency: Provide constructive feedback, and implement process improvements to enhance workflow efficiency, accountability, and overall team performance.

Provided front-of-house administrative support and event registration coordination in a high-traffic environment, serving both the general public and internal stakeholders. Played a key role in delivering seamless event experiences and maintaining efficient office operations across reception, administration, and large-scale event logistics.

• Managed a multi-line phone system, routing calls and delivering accurate messages to staff
• Greeted and assisted visitors, maintaining a welcoming and professional front-of-house environment
• Oversaw daily office administration including mail distribution, document filing, and record keeping
• Implemented and maintained an organized filing system to streamline document retrieval
• Monitored building access, issued visitor passes, and maintained detailed security logs
• Supported conference and event operations by managing delegate registrations through the Brushfire platform
• Processed and tracked registration changes, transfers, and refunds in a timely and accurate manner
• Responded to event-related inquiries and raised tickets on behalf of delegates as needed
• Prepared registration materials including wristbands, staff and volunteer passes, and delegate kits
• Liaised with internal departments to ensure accurate event information and attendee support

Delivered excellent customer service in a fast-paced retail environment, supporting daily sales operations, merchandising, and customer engagement. Maintained an organized sales floor and ensured smooth transaction processing while promoting store products and promotions to enhance customer satisfaction and drive revenue.

• Operated and balanced the cash register, handling cash, card transactions, refunds, and gift card activations
• Used the POS system to process sales, returns, exchanges, and online orders efficiently
• Greeted customers, provided personalized assistance, and offered product recommendations to support purchasing decisions
• Engaged with browsing customers to understand their preferences and encourage sales
• Informed customers of current promotions and offers to boost in-store sales
• Maintained tidy and visually appealing merchandise displays, including folding, organizing, and restocking products by size and color
• Ensured the sales floor was consistently stocked with current merchandise and correctly labeled promotional signage
• Verified item pricing, scanned products, applied relevant discounts, and issued receipts
• Handled returns and exchanges with professionalism, offering store credit or refunds to resolve issues, and maintain customer satisfaction.

• Team Leadership & Performance Management: Supervised salon staff performance, ensuring high standards of service, facility cleanliness, and sales targets were consistently met.
• Business Growth & Strategy: Drove salon revenue growth through effective sales strategies, customer service excellence, and streamlined operational policies.
• Inventory & Expense Control: Managed inventory and tracked expenses, purchases, and stock levels to maintain cost control and ensure product availability.
• Staff Development & Mentorship: Provided coaching, mentoring, and professional development opportunities to staff, enhancing team performance and fostering a positive work environment.
• Employee Scheduling & Coverage: Developed efficient staff schedules to ensure optimal coverage and maintain high levels of service during peak hours.
• Customer Engagement & Retention: Increased customer base and loyalty through targeted marketing campaigns, strategic engagement, and personalized service offerings.
• Operational Efficiency: Streamlined business operations by overseeing daily tasks such as register management, inventory organization, and task delegation, ensuring smooth day-to-day operations.
• Financial Management: Managed cash flow, business transactions, banking, and accounting processes, ensuring financial accuracy and accountability.
• Budget Development & Oversight: Established and managed the annual budget, implementing controls to prevent budget overages, minimize costs, and support long-term sustainability goals.
• Appointment & Shift Scheduling: Maintained the appointment calendar and coordinated staff shift schedules to maximize operational efficiency.
• Sales Performance: Achieved individual sales targets by upselling products and services based on customer needs, contributing to overall business growth.
• Customer Service Excellence: Fostered a customer-centric environment that prioritized exceptional service, resulting in high levels of customer satisfaction, retention, and repeat business.

• Church Relations & Partnership Development: Fostered and maintained relationships with churches that hosted the children’s choir, gathering feedback and encouraging continued partnership with Watoto.
• Visit Watoto Program Coordination: Collaborated with Watoto Uganda to facilitate volunteer and team travel, coordinating logistics for individuals and groups to serve at Watoto.
• Volunteer Inquiry Management: Responded to and tracked volunteer inquiries through the website, logging data into Raiser's Edge database for accurate records and follow-up.
• Information Dissemination: Provided detailed information about the Visit Watoto program to prospective volunteers and partners via email, phone, and direct mail, ensuring clarity and engagement.
• Reporting & Analysis: Prepared monthly reports on inquiry activity and communications, tracking engagement and providing insights for future outreach.
• Team Building & Trip Planning: Assisted churches and organizations in recruiting volunteers and planning trips to Uganda, collaborating with the US Development Director, Visit Watoto team, and Uganda department leaders to ensure seamless coordination.
• Financial Management & Invoicing: Generated invoices and provided detailed cost breakdowns for each trip, ensuring financial transparency and accuracy.
• Fund Tracking & Documentation: Monitored and recorded all funds received and allocated for individual volunteers, teams, and special trips, ensuring accurate financial records.
• Procurement & Logistics Coordination: Worked closely with procurement teams to arrange the transportation of goods to and from Uganda by Visit Watoto teams, ensuring timely and efficient delivery.

• Quick Learner & Adaptability: Rapidly acquired new skills and consistently applied them to daily tasks, resulting in improved efficiency, accuracy, and productivity.
• Detail-Oriented & Efficient: Consistently performed day-to-day duties with a high level of accuracy and efficiency, ensuring smooth operations and high-quality results.
• Customer Service Excellence: Demonstrated a friendly, respectful attitude and a proactive willingness to assist colleagues, sponsors, and partners whenever needed.
• Flexible & Dependable: Worked flexible hours, including nights, weekends, and holidays, to meet operational needs and support organizational goals.
• Sponsorship & Financial Management: Managed sponsorship finances for U.S.-based sponsorships, ensuring accurate tracking and reporting of donations and funds.
• Sponsor & Donor Relations: Maintained regular communication with sponsors and donors, providing updates and information, and fostering ongoing engagement.
• Church Engagement & Partnership Development: Proactively followed up with churches, encouraging greater involvement with Watoto and cultivating long-term partnerships.
• Relationship Building: Cultivated strong, lasting relationships with sponsors, donors, and churches, strengthening the organization's network and support base.
• Information & Support Availability: Acted as a reliable point of contact, providing timely answers and support to stakeholders with inquiries.
• Database Management: Proficient in Raiser's Edge and WISE online databases, ensuring accurate data entry and efficient management of sponsor, donor, and partner information.