Ashley Lasar

• Customer Service: Greet and interact with customers in a friendly and professional manner, ensuring a positive customer experience.
• Order Taking: Accurately take customer orders, using POS systems.
• Food and Beverage Preparation: Prepare and serve coffee, tea, and other beverages. Making of Mio Wraps on the grill and sandwich bar.
• Cash Handling: Handle cash transactions, process card payments, and manage the cash register, ensuring accurate cash flow and end-of-day balancing.
• Cleaning and Maintenance: Maintain cleanliness and organization of the café, including cleaning tables, counters, equipment, and floors. Adhere to health and safety standards.
• Stock Management: Monitor inventory levels, restock supplies, and inform management of low stock items.
• Barista Duties: Operate coffee machines and grinders, ensuring high-quality espresso shots and steamed milk for beverages.
• Table Service: Deliver food and drinks to customers at their tables, ensuring orders are accurate and timely.
• Menu Knowledge: Stay informed about the café menu, including ingredients and preparation methods, to answer customer questions and provide recommendations.
• Team Collaboration: Work collaboratively with other staff members to ensure efficient operation of the café, especially during peak hours.
• Complaint Resolution: Handle customer complaints and feedback professionally, escalating issues to management when necessary.
• Special Promotions: Assist with the implementation of special promotions and events, providing support as needed.
• Training: Help train new staff members on café operations, customer service standards, and health and safety procedures.
• Health and Safety Compliance: Follow all health and safety regulations, including food handling and sanitation guidelines.
• Multi-tasking: Efficiently manage multiple tasks simultaneously, prioritizing duties to ensure smooth café operations.

Cook:

• Menu Preparation: Create and prepare healthy, nutritious menu items in line with the shop’s health-focused offerings.
• Recipe Development: Develop new recipes that cater to various dietary requirements, including vegan, gluten and dairy free.
• Food Preparation: Chop, slice, and prepare ingredients, ensuring all food is prepared to the highest standards of health and safety.
• Cooking: Cook a variety of dishes according to the menu, ensuring proper portion sizes, flavors, and presentation.
• Sanitation and Cleanliness: Maintain a clean and organized kitchen, adhering to health and safety regulations and sanitation guidelines.
• Customer Interaction: Occasionally interact with customers to discuss menu options, receive feedback, and provide cooking tips or nutritional information.
• Equipment Maintenance: Operate and maintain kitchen equipment, ensuring all tools are in good working order and properly sanitized.
• Quality Control: Ensure all food items meet quality and health standards before serving.
• Customer Interaction: Occasionally interact with customers to discuss menu options, receive feedback, and provide cooking tips or nutritional information.
• Health Compliance: Stay updated with the latest health food trends and nutritional guidelines to ensure compliance with industry standards.

Cafe/Retail Assistant:

• Customer Service: Greet and assist customers in a friendly and professional manner, addressing their needs and providing product information.
• Order Taking and Processing: Accurately take customer orders for café items and process sales for health shop products using a POS system.
• Product Knowledge: Maintain comprehensive knowledge of café menu items and health shop products, including ingredients, nutritional information, and potential health benefits.
• Food and Beverage Preparation: Prepare and serve a variety of beverages and simple food items, ensuring quality and presentation standards are met.
• Stock Management: Monitor inventory levels for both café and health shop items, restocking shelves and coolers as needed and informing management of low stock.
• Merchandising: Arrange and maintain attractive displays of health products, supplements, and café offerings to enhance customer appeal and sales.
• Sanitation and Cleanliness: Ensure the cleanliness and organization of the café and health shop areas, including counters, shelves, equipment, and seating areas, adhering to health and safety regulations.
• Cash Handling: Handle cash transactions, process card payments, and manage the cash register with accuracy and efficiency.
• Customer Interaction: Engage with customers to provide dietary and nutritional advice, recommend products, and offer samples where appropriate.
• Sales Goals: Contribute to achieving sales targets by upselling products and promoting special offers and loyalty programs.
• Complaint Resolution: Handle customer complaints and issues professionally, resolving them promptly or escalating them to management when necessary.
• Health and Safety Compliance: Follow all health and safety guidelines, including food handling and sanitation practices, to ensure a safe environment for customers and staff.
• Promotional Activities: Assist with in-store promotions, events, and workshops, providing support as needed and engaging with customers to enhance their experience.
• Team Collaboration: Work collaboratively with café and health shop staff to ensure efficient operations and a cohesive team environment.
• Training Assistance: Help train new employees on product knowledge, customer service standards, and operational procedures.
• Product Receiving: Assist with receiving and inspecting deliveries, ensuring products are in good condition and properly stored.

• Inventory Management: Oversee the ordering, receiving, and inventory control of organic fruits and vegetables to ensure fresh and high-quality produce is consistently available.
• Supplier Relations: Build and maintain strong relationships with local farmers, suppliers, and vendors to source the best organic produce.
• Quality Control: Inspect and monitor the quality of all incoming produce, ensuring that only the freshest and best-quality items are stocked.
• Merchandising: Create and maintain attractive produce displays to enhance customer experience and promote sales.
• Staff Supervision: Train, supervise, and schedule produce department staff, ensuring efficient and effective operations.
• Customer Service: Assist customers with product inquiries, provide information on organic produce benefits, and offer recommendations.
• Sales and Promotions: Develop and implement sales strategies, promotions, and special offers to increase produce sales and customer engagement.
• Waste Management: Implement waste reduction strategies, including proper storage techniques, rotation of stock, and repurposing unsold items.
• Budgeting: Manage the produce department budget, controlling costs, reducing waste, and maximizing profitability.
• Health and Safety Compliance: Ensure that all health and safety regulations are followed, including proper handling, storage, and sanitation of produce.
• Inventory Analysis: Conduct regular inventory counts and analyze sales data to forecast demand and adjust orders accordingly.
• Seasonal Planning: Plan and coordinate the availability of seasonal produce, ensuring a variety of fresh items year-round.
• Complaint Resolution: Handle customer complaints and feedback regarding produce, resolving issues promptly and professionally.
• Sustainability Practices: Implement and promote sustainable practices within the produce department, including eco-friendly packaging and waste reduction initiatives.
• Team Collaboration: Work closely with other department managers to coordinate promotions and cross-departmental initiatives.
• Product Knowledge: Stay updated on the latest trends and developments in organic farming and produce to provide informed recommendations and training.
• Reporting: Prepare regular reports on produce sales, inventory levels, and department performance for upper management.

• Customer Outreach: Conduct outbound calls to current and potential customers to promote banking products and services, such as credit cards, loans, and savings accounts.
• Sales Generation: Identify customer needs and offer appropriate banking solutions, aiming to achieve sales targets and performance metrics.
• Product Knowledge: Maintain up-to-date knowledge of all bank products and services to provide accurate information and answer customer inquiries effectively.
• Customer Relationship Management: Build and maintain strong customer relationships by providing excellent service and follow-up calls.
• Lead Management: Manage and prioritize a list of leads and follow up on potential sales opportunities generated from marketing campaigns and referrals.
• Data Entry: Accurately record customer information, interactions, and sales outcomes in the bank’s CRM system.
• Compliance Adherence: Ensure all calls and sales activities comply with banking regulations, policies, and ethical standards.
• Problem Resolution: Address and resolve customer issues or concerns promptly, escalating complex issues to the appropriate department as necessary.
• Feedback Collection: Gather and report customer feedback to help improve products, services, and customer satisfaction.
• Cross-Selling: Identify opportunities to cross-sell additional banking products and services to existing customers.
• Performance Tracking: Monitor personal sales performance and provide regular reports to management on call outcomes and target achievements.
• Training Participation: Participate in ongoing training sessions to stay informed about new products, services, and industry trends.
• Script Adherence: Follow provided call scripts while adapting the conversation flow to better engage customers and meet their needs.
• Appointment Setting: Schedule appointments for customers to meet with bank representatives or visit branch locations for further assistance.
• Campaign Execution: Support marketing campaigns by executing outbound call strategies designed to increase customer engagement and product uptake.
• Customer Education: Educate customers on the benefits and features of bank products and services, helping them make informed decisions.
• Team Collaboration: Work closely with other team members and departments to share insights and strategies for improving sales performance.
• Call Quality Assurance: Participate in quality assurance programs to ensure high standards of customer interaction and service delivery.

• Customer Assistance: Answer inbound calls from customers regarding banking products, services, and account inquiries, providing accurate and timely information.
• Problem Resolution: Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Account Management: Assist customers with account management tasks such as balance inquiries, fund transfers, and transaction history reviews.
• Product Information: Provide detailed information about bank products and services, including savings accounts, loans, credit cards, and online banking features.
• Technical Support: Offer technical support for online and mobile banking platforms, helping customers navigate and troubleshoot issues.
• Fraud Prevention: Identify and report potential fraudulent activities, following bank protocols to protect customer accounts.
• Data Entry: Accurately record customer interactions, updates, and resolutions in the bank's CRM system.
• Compliance Adherence: Ensure all interactions comply with banking regulations, policies, and privacy standards.
• Cross-Selling: Identify opportunities to recommend and cross-sell additional banking products and services that meet customer needs.
• Document Processing: Assist customers with the completion and submission of necessary forms and documents for various banking transactions.
• Escalation Handling: Escalate complex issues to the appropriate department or supervisor when necessary, ensuring a seamless resolution process.
• Feedback Collection: Gather customer feedback to help improve products, services, and customer experience.
• Training Participation: Participate in ongoing training sessions to stay updated on bank products, services, and procedural changes.
• Service Follow-Up: Conduct follow-up calls to ensure customer issues are resolved and satisfaction is maintained.
• Call Quality Assurance: Adhere to call scripts and quality standards, participating in quality assurance programs to improve service delivery.
• Appointment Scheduling: Schedule appointments for customers with bank representatives or at branch locations for further assistance.
• Information Security: Protect customer information by adhering to security protocols and confidentiality standards.
• Team Collaboration: Work closely with team members and other departments to share knowledge and improve overall customer service.
• Performance Metrics: Achieve performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Customer Education: Educate customers on how to use self-service options and banking tools to enhance their banking experience.
• Issue Tracking: Track and follow up on unresolved issues to ensure they are addressed promptly.

• Front Desk Management: Greet and welcome clients, visitors, and volunteers as they enter the centre, providing a warm and respectful reception.
• Client Assistance: Assist clients with check-in procedures, providing information about available services and resources.
• Phone Handling: Answer and manage incoming phone calls, directing inquiries to the appropriate staff members and providing information as needed.
• Appointment Scheduling: Schedule appointments for clients to meet with social workers, counselors, and other service providers.
• Information Distribution: Provide clients with information on available resources, including housing, food, medical services, and employment assistance.
• Data Entry: Accurately record social workers notes about clients in the centre database.
• Documentation Support: Assist clients with completing necessary forms and paperwork, ensuring all documentation is properly filled out and submitted.
• Resource Coordination: Coordinate with other social services agencies and community organizations to facilitate referrals and resource sharing.
• Crisis Response: Identify and respond to client emergencies, providing immediate assistance and contacting appropriate personnel when necessary.
• Confidentiality Maintenance: Maintain the confidentiality of client information, adhering to privacy policies and regulations.
• Facility Management: Ensure the reception area and common spaces are clean, organized, and welcoming for clients and visitors.
• Supply Management: Monitor and manage office supplies and materials, ensuring necessary items are stocked and available.
• Mail Distribution: Manage incoming and outgoing mail, distributing it to clients and staff as appropriate.
• Cultural Sensitivity: Demonstrate cultural competence and sensitivity when interacting with clients from diverse backgrounds.
• Team Collaboration: Work closely with social workers, counsellor's, and other staff to ensure seamless service delivery and client support.
• Record Keeping: Maintain accurate records of client interactions, service referrals, and follow-ups for reporting and auditing purposes.
• Conflict Resolution: Address and de-escalate conflicts or issues that arise in the reception area. Keep up to date with panic alarm procedures to ensure a safe environment when outbursts of aggression or violence occur.

• Administrative Support: Provide comprehensive administrative support to the office manager, including managing calendars, scheduling meetings, and organizing travel arrangements.
• Communication Management: Handle incoming and outgoing communications, including phone calls, emails, and correspondence, ensuring timely and accurate responses.
• Document Preparation: Prepare and edit documents, reports, presentations, and correspondence, ensuring accuracy and professionalism.
• Meeting Coordination: Schedule, organize, and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
• Office Organization: Maintain an organized and efficient office environment, managing office supplies, filing systems, and equipment maintenance.
• Project Assistance: Assist with project management tasks, including tracking project timelines, budgets, and deliverables.
• Vendor Liaison: Communicate with vendors and contractors, managing orders, deliveries, and service agreements.
• File Management: Maintain both physical and digital filing systems, ensuring documents are easily accessible and securely stored.
• Travel Arrangements: Coordinate travel arrangements for office staff and management, including booking flights, accommodations, and transportation.
• Confidentiality Maintenance: Handle sensitive and confidential information with discretion and in accordance with company policies.
• Customer Service: Provide excellent customer service to clients, visitors, and staff, addressing inquiries and resolving issues promptly.
• Time Management: Prioritize and manage multiple tasks and projects simultaneously, ensuring deadlines are met.
• Technology Management: Assist with basic IT support and troubleshooting, coordinating with IT services for more complex issues.
• HR Support: Assist with human resources tasks, such as onboarding new employees, maintaining employee records, and coordinating training sessions.
• Policy Implementation: Help implement office policies and procedures, ensuring compliance with company standards and regulations.
• Health and Safety Compliance: Support health and safety initiatives within the office, including maintaining safety records and coordinating training.
• Team Collaboration: Work closely with various departments to support overall office operations and contribute to team projects.
• Process Improvement: Identify opportunities for improving office administrative processes and efficiencies, suggesting and implementing changes where appropriate.

• Front Desk Management: Manage the front desk area, including greeting visitors, answering phones, and directing inquiries to the appropriate departments.
• Visitor Assistance: Welcome and assist visitors, clients, and contractors, providing directions, information, and assistance as needed.
• Phone Handling: Answer incoming calls, transfer calls to appropriate personnel, take messages, and provide information to callers.
• Appointment Scheduling: Schedule appointments and meetings for staff members, ensuring efficient use of time and resources.
• Document Handling: Receive and distribute incoming mail, packages, and deliveries, and assist with outgoing mail and shipments.
• Administrative Support: Provide administrative support to various departments, including typing, filing, scanning, and data entry tasks.
• Meeting Coordination: Assist with the coordination and setup of meetings, including arranging conference rooms, equipment, and refreshments.
• Vendor Relations: Communicate with vendors, suppliers, and service providers, assisting with orders, deliveries, and inquiries.
• Office Supply Management: Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Safety Procedures: Implement and enforce safety procedures, such as signing in/out protocols and visitor identification, to maintain a secure environment.
• Document Control: Maintain and update office documents, records, and databases, ensuring accuracy and accessibility.
• Customer Service: Provide excellent customer service to clients, contractors, and visitors, addressing inquiries and resolving issues promptly.
• Project Assistance: Assist with various projects and tasks as assigned by management, providing support to project teams and administrative staff.
• Data Entry: Enter and update information in databases and spreadsheets, ensuring data accuracy and integrity.
• Problem Solving: Handle inquiries, complaints, and issues from clients and staff, resolving them in a timely and professional manner.
• Team Collaboration: Collaborate with other administrative staff and departments to support overall office operations and projects.
• Health and Safety Compliance: Ensure compliance with health and safety regulations and company policies, including emergency procedures and protocols.
• IT Support: Provide basic IT support and troubleshooting for office equipment, coordinating with IT services for more complex issues.
• Document Preparation: Assist with the preparation and formatting of documents, reports, and presentations as needed.
• Multitasking: Prioritize and manage multiple tasks and responsibilities simultaneously, adapting to changing priorities and deadlines.
• Professionalism: Maintain a professional and courteous demeanor at all times, representing the company positively to visitors and callers.

• Data Entry: Enter and update information into databases, spreadsheets, and other systems with accuracy and attention to detail.
• Filing and Organization: Maintain organized filing systems for documents, records, and correspondence, ensuring easy retrieval and accessibility.
• Document Preparation: Assist in the preparation of documents, reports, presentations, and correspondence, following company formatting and style guidelines.
• Email Management: Monitor and manage email correspondence, responding to inquiries, forwarding messages, and flagging priority items for attention.
• Phone Handling: Answer incoming calls, take messages, and transfer calls to the appropriate departments or personnel.
• Appointment Scheduling: Schedule appointments, meetings, and conference calls for staff members, coordinating availability and sending reminders.
• Office Supply Management: Monitor and replenish office supplies, placing orders as needed and ensuring adequate stock levels are maintained.
• Meeting Coordination: Assist in the coordination of meetings, including room setup, equipment preparation, and distribution of agendas and materials.
• Customer Service: Provide friendly and professional customer service to visitors, clients, and staff, addressing inquiries and directing them to the appropriate resources.
• Administrative Support: Provide general administrative support to office staff, including photocopying, scanning, faxing, and filing documents.
• Research and Information Gathering: Conduct research and gather information on various topics as assigned, compiling data into organized reports or presentations.
• Training Participation: Participate in training sessions and workshops to develop skills and knowledge in office procedures, software applications, and administrative tasks.
• Project Assistance: Assist with special projects or assignments as directed by supervisors, contributing to project planning, execution, and completion.
• Time Management: Prioritize tasks and manage time effectively to meet deadlines and complete assignments in a timely manner.
• Confidentiality: Handle sensitive and confidential information with discretion and maintain confidentiality at all times.
• Team Collaboration: Work collaboratively with colleagues and supervisors to achieve departmental goals and objectives, contributing to a positive work environment.
• Professional Development: Take initiative to learn and grow in the role, seeking feedback and guidance from mentors and supervisors.
• Adaptability: Adapt quickly to changes in work assignments, procedures, and priorities, demonstrating flexibility and willingness to learn new tasks.
• Problem-Solving: Identify issues or challenges and propose solutions or alternatives, seeking guidance when needed to resolve problems effectively.
• Documentation and Reporting: Maintain accurate records and documentation of tasks, activities, and accomplishments, providing regular updates to supervisors as required.

After working at Footlocker for 6 months, I received a promotion to store 2IC.

Retail Assistant Responsibilities:

• Customer Service: Provide exceptional customer service by greeting and assisting customers, answering inquiries, and offering product recommendations.
• Sales Support: Assist customers with finding the right shoes, sizes, and styles, guiding them through the sales process and upselling accessories or care products.
• Cash Handling: Operate cash registers, process transactions accurately, and handle cash, credit card, and electronic payments.
• Merchandising: Maintain visual merchandising standards by organizing displays, restocking shelves, and arranging products to attract customers' attention.
• Product Knowledge: Stay informed about shoe brands, styles, features, and benefits to provide accurate information and advice to customers.
• Fitting Assistance: Measure customers' feet, provide fittings, and offer guidance on proper shoe fit and comfort.
• Stock Management: Monitor inventory levels, replenish stock as needed, and conduct regular stock checks to ensure accuracy.
• Cleaning and Maintenance: Keep the store clean, tidy, and organized, including sweeping floors, dusting shelves, and maintaining product displays.
• Complaint Resolution: Handle customer complaints and concerns professionally, resolving issues to ensure customer satisfaction.
• Team Collaboration: Work collaboratively with other retail staff to achieve sales targets, maintain store standards, and provide excellent customer service.
• Opening and Closing Duties: Assist with opening and closing procedures, including cash reconciliation, security checks, and store setup or cleanup.
• Training Support: Assist in training new retail staff on product knowledge, sales techniques, and store procedures.

• Leadership: Provide leadership and guidance to retail staff in the absence of the store manager, ensuring adherence to company policies and procedures.
• Team Supervision: Supervise and delegate tasks to retail assistants, ensuring efficient operation of the store and optimal customer service.
• Sales Performance: Monitor and track sales performance, set sales targets, and motivate retail staff to achieve sales goals.
• Inventory Control: Oversee inventory management processes, including stock ordering, receiving, and returns, to maintain optimal stock levels and minimize losses.
• Staff Training: Train and develop retail staff on product knowledge, sales techniques, customer service skills, and store operations.
• Customer Relations: Handle escalated customer issues and complaints, providing resolutions and ensuring customer satisfaction.
• Visual Merchandising: Ensure that visual merchandising standards are maintained, including window displays, product placement, and signage.
• Cash Management: Assist with cash management duties, including cash handling procedures, banking, and reconciliation.
• Opening and Closing Procedures: Coordinate opening and closing procedures, ensuring that the store is secure and operational at the start and end of each day.
• Reporting: Prepare and submit reports on sales performance, inventory levels, and store operations to the store manager.