Ashley Lovell
Melbourne,VIC
Summary
I'm Ashley, the current Driven Assistant Store Manager at TOAST IT, with a proven track record of enhancing customer loyalty and streamlining operations. Excelled in problem-solving and leadership, significantly improving team productivity. Skilled in customer service and engagement, professional development and maintaining high satisfaction levels. Demonstrated the ability to learn quickly and adapt to changing environments. My experience in customer-driven roles over the past 4 years has allowed me to thrive at working with people. I am able to work well within team environments and work independently. Currently, I am actively seeking a fulfilling and challenging career that will enable me to further develop my skills and contribute to the success of a company.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
TOAST IT!
06.2023 - Current
- Assigned and monitored daily work activities of team members.
- Provided coaching and feedback on employee performance, encouraging professional development
- Developed strong relationships with customers, resulting in increased loyalty and repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service and attention, to customers in face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others & Maintained updated knowledge through training
- Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
Traffic Controller
Traffic Diversions Group
11.2022 - 06.2023
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans
- Organised and supervised the work of a team of traffic controllers.
- Investigated complaints from motorists or pedestrians about unsafe or unprofessional conduct by traffic controllers.
Cafe Team Leader
Holy Bowly
12.2021 - 12.2022
- Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
- Provide insight and mentoring to newly hired empire employees
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Supervised day to day operation's in the cafe to ensure efficient and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
Education
Mentone Girls' Secondary College
Mentone, VIC2020
Skills
- Problem-Solving
- Customer experience & Relations
- Fast Learner & Willingness to learn
- Leadership Skills
- Energetic, Engaging and Motivated
- Attention to detail
- Customer Service and Engagement
- Communication
Timeline
Assistant Store Manager
TOAST IT!
06.2023 - Current
Traffic Controller
Traffic Diversions Group
11.2022 - 06.2023
Cafe Team Leader
Holy Bowly
12.2021 - 12.2022
Mentone Girls' Secondary College
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