Ashley McCann
Marsden,QLD
Summary
Dedicated and experienced hospitality professional with 20 years of industry experience. I am currently a Venue Support Officer at ALH Group’s Forest Lake Hotel. I am skilled in all aspects of administration, bar service, gaming, and restaurant operations. Known for punctuality, professionalism, attention to detail, ambition, problem-solving, and the ability to meet deadlines in a fast-paced environment.
Experience in cash management with a strong background in providing exceptional support and maintaining efficient workflows. Resolving issues promptly and enhancing team productivity has become a regular . Demonstrated proficiency in communication and problem-solving, ensuring smooth operations.
Offer strong interpersonal skills and willingness to both learn and grow within a supportive environment. I have a strong understanding of customer service principles and practical experience in using office software. Ready to use and develop problem-solving and communication skills in a Cash Management role.
Overview
1
1
Certification
Work History
Venue Support Officer
ALH Group
- Provide administrative support to ensure smooth venue operations
- Handle financial transactions, banking and compliance tasks
- Assist with reporting, data management, and venue coordination
- Meeting weekly, monthly and annual reporting deadlines
- Support management in resolving operational challenges and/or discrepancies
- Ensured compliance with regulatory requirements related to cash handling and reporting, avoiding potential penalties
- Reduced operational risks by conducting thorough audits of cash transactions and implementing effective controls.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Maintaining Cheque Signatories and balancing Cash Custodians
Food, Beverage and Gaming Attendant
ALH Group
- Provided exceptional customer service across multiple departments
- Maintained Responsible Service of Alcohol and Gaming compliance
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Participated in staff meetings and provided valuable input on ways to improve overall venue operations.
- Maintained a clean and organized area for an enjoyable customer experience in all areas of a venue
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe gambling, alcohol service and food safety.
- Trained and mentored new employees
- Managed stock control and cash handling with accuracy
- Enhanced customer satisfaction by providing timely and efficient orders.
- Built great rapport with customers
Education
High School Diploma -
Lourdes Hill College
Bulimba, QLD01-2005
Skills
- Strong administrative and organizational abilities
- Excellent problem-solving and critical-thinking skills
- Attention to detail and accuracy in tasks
- Ability to work efficiently under pressure and meet deadlines
- Cash handling proficiency
- Business processes
- Teamwork and collaboration
- Document management
- Microsoft Excel
- Data entry
- Policy compliance
- Verbal and written communication
Selection Criteria
- Punctuality & Professionalism, Consistently arrive on time and prepared for all shifts, Uphold a high standard of customer service and workplace conduct, Maintain professionalism in all interactions with customers and staff
- Attention to Detail, Ensure compliance with licensing, safety, and operational standards, Accurately manage financial records and reporting tasks, Monitor stock levels and identify discrepancies proactively
- Ambition & Commitment, Progressed from frontline roles to administrative support within ALH Group, Continuously seek professional development opportunities, Take initiative in improving venue processes and efficiencies
- Problem-Solving Ability, Quickly assess and resolve customer concerns to maintain satisfaction, Identify operational inefficiencies and implement solutions, Support team members in troubleshooting technical and procedural issues
- Meeting Deadlines & Working Under Pressure, Efficiently manage administrative tasks while supporting venue operations, Prioritize responsibilities to ensure smooth daily functions, Handle multiple tasks simultaneously in a fast-paced environment
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
- TAB Compliance
- Anti-Money Laundering & Counter-Terrorism Financing
Timeline
Venue Support Officer
ALH Group
Food, Beverage and Gaming Attendant
ALH Group
High School Diploma -
Lourdes Hill College
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