- Helping Others & Giving Back to the Community
- Pilates
- Outdoor Recreation
ASHLEY MEAD
Mount Annan
Summary
Dynamic and results-driven professional with a proven track record in delivering exceptional customer service within fast-paced, high-pressure environments. Known for attention to detail, strong decision-making, and the ability to effectively manage multiple tasks while maintaining a focus on quality. Highly adaptable and motivated, with a passion for continuous learning and fostering teamwork. Equipped with strong technological skills and a self-driven work ethic, committed to contributing to the success and growth of any organisation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Movement Specialist
Zing Activ
06.2024 - 12.2024
- Fostered safe and inclusive environments, encouraging children’s growth, confidence, and self-expression for 30-120 kids at a time.
- Collaborated with school staff and utilised support resources to create effective, tailored programs for diverse learning needs.
- Conducted assessments aligned with curriculum objectives, providing constructive feedback to track and support student progress.
- Organised resources, managed behaviours, and maintained clear learning intentions to ensure smooth program delivery and engagement.
Assistant Club Manager
Anytime Fitness
01.2024 - 06.2024
- Supported revenue growth by implementing sales, marketing, and social media strategies to attract and retain members, while upselling memberships and personal training packages with a conversion rate of 91%.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and building strong member relationships.
- Supervised daily operations, ensuring performance targets, compliance with policies, and a clean, safe environment to enhance customer satisfaction.
- Maintained accurate sales records in CRM systems and provided actionable insights through reporting to drive continuous improvement.
Assistant Educator
Camp Australia
01.2022 - 03.2024
- Curated healthy menus, developed weekly programs, and organised engaging activities to support children’s cognitive and physical needs.
- Specialised in supporting children with disabilities and mental health conditions through targeted training and inclusive practices.
- Enhanced parent engagement by maintaining regular communication on student progress, concerns, and achievements.
- Organised student records with a detailed filing system and promoted a positive learning environment through effective classroom management.
Personal Assistant / Office Manager
Cherry Apparel
07.2023 - 01.2024
- Managed a customised CRM system, ensuring 100% accuracy in tracking 100+ orders and coordinating timely fulfillment with international manufacturers.
- Strengthened client relationships through exceptional service, increasing satisfaction and generating positive Google reviews.
- Designed garments using Adobe Illustrator and contributed to website development with WordPress and Square integrations.
- Oversaw calendar management, coordinated appointments, and maintained organised filing systems for personal and professional documentation.
Retail Sales Assistant /Assistant Visual Merchandiser
JD Sport
09.2019 - 01.2023
- Delivered exceptional customer service by leveraging in-depth product knowledge and company history, ensuring a premium shopping experience that boosted customer satisfaction and loyalty.
- Led and mentored new team members, setting a high standard for customer assistance and operational excellence, consistently recognised for outstanding leadership and service.
- Drove visual merchandising excellence by curating compelling product displays and ensuring alignment with JD Sports’ aesthetic, maximising store appeal and sales potential.
- Cultivated strong customer relationships, increasing repeat business and referrals through attentive service and expert product recommendations.
- Proactively managed sales floor operations, ensuring timely product changeovers and promotions, while maintaining a keen focus on meeting sales targets and maximising revenue opportunities.
Sales Assistant
Pandora
09.2019 - 02.2020
- Anticipated customer needs and delivered exceptional service, consistently upholding brand standards to ensure satisfaction and loyalty.
- Managed inventory and curated seasonal jewellery and accessory displays to enhance store appeal and drive sales.
- Processed POS transactions, including payments, exchanges, returns, and refunds, ensuring accuracy and seamless cash flow.
- Resolved customer conflicts swiftly and professionally, achieving 100% customer satisfaction and fostering long-term relationships.
Education
Bachelor of Early Education & Primary -
Swinburne University
Online11-2028
High School Certificate -
Camden High School
Camden, NSW11-2021
Skills
- Customer Service
- Communication Skills
- Problem-Solving
- Teamwork and Collaboration
- Adaptability and Flexibility
- Leadership
- Technical Skills
- Time Management and Organisation
- Attention to Detail
- Proficiency in Microsoft Office
Training
- ASCIA | First Aid & Anaphylaxis 2024
- Camp Australia | Autism & Special Needs / Inclusion Support 2023
Accomplishments
- 85+ ATAR - Camden High School
- Excellent Customer Service Award - Pandora Narellan
Certification
- First Aid & Anaphylaxis | ASCIA 2024
- Autism & Special Needs / Inclusion Support | Camp Australia 2023
Interests
Timeline
Senior Movement Specialist
Zing Activ
06.2024 - 12.2024
Assistant Club Manager
Anytime Fitness
01.2024 - 06.2024
Personal Assistant / Office Manager
Cherry Apparel
07.2023 - 01.2024
Assistant Educator
Camp Australia
01.2022 - 03.2024
Retail Sales Assistant /Assistant Visual Merchandiser
JD Sport
09.2019 - 01.2023
Sales Assistant
Pandora
09.2019 - 02.2020
- First Aid & Anaphylaxis | ASCIA 2024
- Autism & Special Needs / Inclusion Support | Camp Australia 2023
Bachelor of Early Education & Primary -
Swinburne University
High School Certificate -
Camden High School
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