Ashley Mkombachoto
MELBOURNE
Summary
Professional with experience in front-of-house operations, effectively managing guest interactions and seating arrangements. Demonstrated ability to maintain a clean and welcoming lobby environment while providing timely responses to customer inquiries. Contributed to team performance by assisting in the training of new staff, fostering collaboration and enhancing service delivery. Proven skills in multitasking and time management, ensuring smooth operations during peak hours.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Host
Liam
Melbourne
10.2025 - 03.2026
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Front of House Employee
Eljannah
Melbourne
03.2025 - 12.2025
- Provided exceptional customer service by promptly addressing inquiries, enhancing guest satisfaction and loyalty.
- Managed front-of-house operations by coordinating seating arrangements and ensuring smooth service flow during peak hours.
- Assisted in the training of new staff members, fostering a collaborative environment and improving team performance.
Host
Thibaut Chizeville
Melbourne
01.2025 - 10.2025
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor of Arts - Sociology
Monash University
Clayton, Vic 10.2024 - 03.2026
Diploma of Arts - Sociology
Monash College
Melbourne , Vic 10.2024 - 07.2025
Monash College
Melbourne, VicSkills
- Guest greeting
- Waitlist management
- Lobby cleanliness
- Customer service
- Inquiry resolution
- Seating coordination
- Staff training
- Team collaboration
- Problem resolution
- Front desk operations
- Appointment scheduling
- Multitasking ability
- Time management
- Conflict resolution
- Client communication
- Feedback collection
- Hospitality standards
- POS systems
- Telephone reception
Languages
English
First Language
Shona
Beginner (A1)
A1
Accomplishments
- Peer mentoring an Monash univesity
Timeline
Host
Liam
10.2025 - 03.2026
Front of House Employee
Eljannah
03.2025 - 12.2025
Host
Thibaut Chizeville
01.2025 - 10.2025
Bachelor of Arts - Sociology
Monash University
10.2024 - 03.2026
Diploma of Arts - Sociology
Monash College
10.2024 - 07.2025
Monash College