Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Morgan

Mandurah,WA

Summary

I am a hardworking Workforce Planner with talents in rostering and people management. Experienced in the Events and Glazing industries. I am known for my high standards of work and effectively completing tasks to strict deadlines. I am a respectful, punctual employee who can multitasks with ease.

Overview

20
20
years of professional experience

Work History

Workforce Planner Team Leader

VenuesLive Management
11.2017 - Current
  • Develop and maintain rosters for staffing requirements for all major and non major events.
  • Managed inbound call and email traffic for over 3000 staff members.
  • Facilitated communication for HR issues between all employees, promoting a positive work environment.
  • Improved employee satisfaction with flexible scheduling options, addressing work-life balance concerns.
  • Streamlined hiring processes by collaborating with HR team to identify ideal candidate profiles for various roles.
  • Assist in the creation of training programs tailored to specific skill gaps identified within the workforce.
  • Developed contingency plans for potential disruptions in staffing.
  • Evaluated effectiveness of current staffing models, recommending changes to improve productivity levels across departments.
  • Conducted regular audits of HR systems and processes related to workforce planning, ensuring accurate recordkeeping practices.
  • Managed relationships with external vendors providing temporary staff resources during peak periods or special events.
  • Liaised between multiple business divisions to improve relationships and communications.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Events Staff Member

Vi People - Easter Show Olympic Park
09.2016 - 01.2018
  • .Assisted event manager in achieving revenue goals set for events and catering.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Increased venue efficiency by assisting with event setup, teardown, and clean-up procedures.
  • Exhibited flexibility while adapting to last-minute changes or unexpected obstacles during live events without compromising quality standards or guest experience levels.
  • Established rapport with clients through attentive listening skills and genuine interest in their vision for successful events.
  • Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.

Australian Electoral Casual Roles

Australian Electoral Commission
01.2013 - 12.2016
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Furnished assistance and advice to new voters on proper steps and procedures..
  • Created fair, non-partisan environment to protect free choice of voters.
  • Data entry of votes in counting areas.

Office Manager

Greg's Glass & Glazing
05.2004 - 01.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Processed payroll for employees and reported payroll taxes for organization.

Education

Certificate IV Business - Business Administration

South Metropolitan TAFE Rockingham Campus
Rockingham, WA
09.2010

Skills

  • Employee relation
  • Staffing coordination
  • Managing schedules
  • Workforce and staff management
  • Problem-solving
  • Relationship building

Timeline

Workforce Planner Team Leader

VenuesLive Management
11.2017 - Current

Events Staff Member

Vi People - Easter Show Olympic Park
09.2016 - 01.2018

Australian Electoral Casual Roles

Australian Electoral Commission
01.2013 - 12.2016

Office Manager

Greg's Glass & Glazing
05.2004 - 01.2012

Certificate IV Business - Business Administration

South Metropolitan TAFE Rockingham Campus

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Ashley Morgan