Ashley Mullard
Albion Park Rail
Summary
With a consistent track record of delivering exceptional results in my past employment and throughout my tenure with the New South Wales Department of Justice, I am eager to embrace new challenges. Having thrived in high-stress and deadline-driven environments, I am confident that my skills are highly transferable, enabling me to continue achieving remarkable outcomes within the dynamic setting of the Department of Communities and Justice. I am excited about the opportunity to contribute my expertise and make a meaningful impact in this new role.
Overview
4
4
years of professional experience
Work History
Community Service Assistant
Department Of Communities And Justice
03.2024 - Current
- Handled phone calls and greeted visitors in a friendly and professional manner.
- Updated databases and entered information with attention to detail.
- Prepared documents and reports, ensuring clarity and completeness.
- Organized files and maintained accurate records for easy access.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized regular reviews of cases progress against established goals/ timelines.
- Enhanced team efficiency by streamlining communication processes and optimizing workflow.
- Developed strong rapport with clients by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.
- Efficiently managed high caseloads while ensuring quality care was provided to all clients consistently.
- Improved client outcomes by developing and implementing individualized case management plans.
- Maintained strict confidentiality protocols when handling sensitive client information.
- Provided crisis intervention services to effectively address urgent situations, preventing escalation or further harm.
- Maintained up-to-date knowledge on relevant policies, procedures, and best practices in case management domain.
- Coordinated seamless transitions between levels of care for clients moving between different service providers or programs.
- Reduced caseload backlog with proactive time management strategies and prioritization of tasks.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
Correctional Officer
Department Of Communities And Justice
08.2022 - Current
- My key duties are to supervise the behaviour and activities of inmates and to ensure the good order and discipline of the Correctional Centre
- Gather data and collect information to analyse to gain an understanding of an offender or issues that might be a threat to the Correctional Centre and or the community
- Supervise the behaviour and activities of inmates daily in accordance with the Correctional Centre's routine
- Prepare and submit accurate incident reports/statements/records concerning notifiable incidents
- Author detailed reports often regarding time-sensitive and high public interest matters and offenders
- Provide a timely response to any emergency or breach of security
- Supervising and controlling inmates: Monitor and manage inmate behaviour, enforce discipline, and ensure compliance with all facility regulations and procedures
- Mentor officers in all matters relating to the day-to-day management of the Correctional Centre
- Role model and act as a positive change agent promoting positive values and behaviours
- Collaborating with other staff: Work closely with fellow correctional officers, supervisors, and other staff members to ensure effective communication, coordination, and teamwork in managing daily operations and maintaining a secure environment
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Pre-Delivery/Warranty Manager/Senior Service Advisor
Wideland Motor Group
10.2020 - 04.2022
- As a manager within Wideland Motor group I had many different responsibilities
- These included monthly audits, contacting various fleet origination to receive and schedule approved works to be completed on vehicles and overseeing the service advisors under my supervision all which ensuring the dealership maintained key performance indicators
- Oversee all aspects of all incoming and outgoing vehicles
- Ensuring the company maintained the required agreed stock levels
- Provide a high level of customer service to customers and outside organisations
- Set up and maintain networks of companies and individuals for ongoing business relationships
- Act independently using sound judgement, initiative, and discretion to resolve issues
- Maintain data integrity and ensuring the privacy of customers and business information and details
Education
Certificate III - Correctional Practice
Brush Farm Academy
Sydney, NSW08-2022
Skills
- As a correctional officer I have a strong skillset that can be effectively transferred into any suitable role My strengths include excellent analytical skills, attention to detail, solid communication abilities, strong ethics and integrity, the ability to work under pressure, teamwork and collaboration skills, adaptability and flexibility, and a strong knowledge of security and risk assessment These qualities enable me to effectively analyze complex data, uncover hidden patterns and potential threats, communicate findings clearly and concisely, handle sensitive information ethically, make quick decisions under pressure, collaborate with various stakeholders, adapt to changing circumstances, and evaluate security risks and provide recommendations
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Policy enforcement
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Surveillance
- Contraband seizure
- Relationship building and management
- Case Management
Accomplishments
- As a correctional officer I have a strong skillset that can be effectively transferred to any suitable role.
- My strengths include excellent analytical skills, attention to detail, solid communication abilities, strong ethics and integrity, the ability to work under pressure, teamwork and collaboration skills, adaptability and flexibility, and a strong knowledge of security and risk assessment
- These qualities enable me to effectively analyze complex data, uncover hidden patterns and potential threats, communicate findings clearly and concisely, handle sensitive information ethically, make quick decisions under pressure, collaborate with various stakeholders, adapt to changing circumstances, and evaluate security risks and provide recommendations.
Additional Information
- 2 | Page – Ashley Mullard
Timeline
Community Service Assistant
Department Of Communities And Justice
03.2024 - Current
Correctional Officer
Department Of Communities And Justice
08.2022 - Current
Pre-Delivery/Warranty Manager/Senior Service Advisor
Wideland Motor Group
10.2020 - 04.2022
Certificate III - Correctional Practice
Brush Farm Academy
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