Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Murphy

Summary

Experienced Food Service Worker knowledgeable about batch cooking, food safety and Customer Service. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Friendly and reliable team member offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Works well in a group environment, can follow instructions and complete tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kentucky Fried Chicken
12.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Read and analysed daily KPI results and made changes to achieve better results.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed and motivated employees to be productive and engaged in work.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Team Member

Kentucky Fried Chicken
08.2019 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

High School Diploma -

Aquinas College Menai
Sydney
09.2023

Skills

  • Fast-Paced Environment
  • Cleaning and Sanitizing
  • Quality Control
  • Customer Service
  • Food Preparation
  • Rotation Procedures
  • Team Oriented
  • Covid-19 Safety Protocols
  • Cash Register Operation
  • Accurate Cash Handling
  • Temperature Requirements
  • First Aid
  • Store Opening and Closing
  • Business Development

Certification

  • Certificate 2 in Business Services

- Using digital technologies in the workplace

- Designing business documents

- Communicating digitally

- WHS in the workplace

  • Certificate 2 in Hospitality

- Learning to use proper tools and equipment

- Learning precision cuts

- Learning how to construct and plan meals

  • Certificate in First Aid

Timeline

Assistant Store Manager

Kentucky Fried Chicken
12.2023 - Current

Team Member

Kentucky Fried Chicken
08.2019 - 08.2023

High School Diploma -

Aquinas College Menai

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Ashley Murphy