Ashley Parkes
Beerwah, Sunshine Coast
Summary
Dynamic Office Supervisor at I-MED Radiology Network with a proven track record in staff management and conflict resolution. Expert in appointment scheduling and policy implementation, enhancing operational efficiency. Recognized for effectively resolving customer complaints and training employees, fostering a collaborative and productive work environment.
Overview
12
12
years of professional experience
Work History
Office Supervisor
I-MED Radiology Network
North Lakes
08.2015 - Current
- Managing staff through training, updating my team with crucial, time-sensitive information, and delegating assignments and deadlines for the clinic.
- Answering and forwarding calls while creating business letters and records.
- Created purchase orders to replenish stock items when necessary.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved customer complaints regarding services offered or provided by the company.
- Guided employees in handling difficult or complex problems.
- Implemented departmental policies and procedures in conjunction with management to streamline internal processes.
- Appointment scheduling, booking coordination, and daily calendar management for all modalities in our clinic, including breast imaging/mammograms, nuclear medicine, MRIs, ultrasounds, bone mineral density scanning, X-rays, and CT scans.
- Banking finalization, Medicare batching, and resubmissions.
- I deal with corporate and government organizations for patient pre-approvals, referrals, healthcare claims through patients' superannuation, the Department of Veterans' Affairs, NDIS, and also QLD health departments.
Dental Assistant
Ethos Orthodontics
Brisbane
07.2013 - 06.2015
- Educated patients on treatment procedures and post-procedure home care.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Maintained a neat, clean and organized environment throughout the office.
Education
High School Diploma -
Clontarf Beach State High School
Brisbane11-2008
Skills
- Staff management
- Employee training
- Customer service
- Appointment scheduling
- Policy implementation
- Banking finalization
- Time management
- Problem solving
- Conflict resolution
- Process improvement
- Analytical thinking
- Task prioritization
Affiliations
- Camping / Travelling
- Family activities
- The Beach
- Sunday Markets
- My dogs
Vaccinations
- I am up to date with all mandatory, required vaccinations, including COVID-19
- Current First Aid Certificate
Timeline
Office Supervisor
I-MED Radiology Network
08.2015 - Current
Dental Assistant
Ethos Orthodontics
07.2013 - 06.2015
High School Diploma -
Clontarf Beach State High School
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