Summary
Overview
Work History
Education
Skills
References
Timeline
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Ashley Potter

East Geelong,Australia

Summary

With over eight years in corrections across high-security, mainstream units and protection, I'm focused on safety, rehabilitation, and accountability. Skilled in security operations, conflict resolution, and stakeholder engagement, I'm committed to encouraging respectful, inclusive environments that promote positive behavioral change. I'm actively pursuing leadership roles to lead high-performing, purpose-driven teams. Adaptable and solution-oriented, I bring strong interpersonal skills, time management, and problem-solving skills. As an effective communicator, I consistently build positive relationships and deliver results across diverse settings.

Overview

10
10
years of professional experience

Work History

Prison Officer

Barwon, Marngoneet & Karreenga Correctional Centre
Lara, VIC
10.2016 - Current
  • Worked across a broad range of operational areas including reception, court movements, protection units, management, remand, sentenced, gatehouse/barrier control, and supervising visits with people in our care.
  • Worked across both Karreenga and Marngoneet Correctional Centers, handling remand, protection, and sentenced individuals.
  • Frequently acted as Senior Prison Officer within mainstream and high security environments, leading unit operations, mentoring officers, and ensuring compliance with safety and behavioral standards.
  • Working at Barwon Prison in both mainstream and high-security settings, supporting operational integrity and behavior management.
  • Member of Marngoneet Escort Group, responsible for conducting external escorts and direct escorts in accordance with operational protocols.
  • Daily demonstrating leadership in line with VPS values: responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
  • Collaborating with superior officers and various departments to proactively reduce violence, bullying, self-harm, and substance use through initiative, professionalism, and measured authority.
  • Accurately documenting and reporting daily activities and behaviors to support continuity of care, case planning, and operational transitions.
  • Support case management of complex individuals through collaboration with Aboriginal Liaison Officer, Forensic Intervention clinicians, GEO, ATC, Housing, Federation TAFE, and other reintegration teams.
  • Knowledgeable in the application and navigation of operational systems including CITRIX, PIMS, and E-Justice.
  • Serving as Health and Safety Representative (HSR), advocating for staff wellbeing and risk mitigation in line with DJCS and WorkSafe.
  • Ensuring development of individuals in custody through respectful communication and alignment with local plan goals.
  • Successfully completed multiple training programs, reinforcing professional and personal growth.
  • Training new officers, improving team efficiency and cohesion.
  • Conducting regular inspections, maintaining facility compliance and order.
  • Implementing effective conflict resolution strategies, reducing incidents.

Customer Support Agent

Energy Australia
Geelong, VIC
09.2015 - 08.2016
  • Maintained positive customer relations with speedy, expert service for all needs.
  • Troubleshot issues for both technical and non-technical personnel, adjusting strategies to help individuals of all ability levels.
  • Met inbound customer needs while maintaining strict performance targets.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
  • Helped improve processes and products by relaying customer feedback.
  • Developed solid relationships with staff, customers, and vendors.
  • Served customers by going above and beyond to offer exceptional support for all needs.
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
  • Helped users via telephone to diagnose and triage problems.
  • Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Answered customers' questions about policies and procedures with a friendly and knowledgeable approach.
  • Protected customer and company information with strict use of established security procedures.
  • Minimized errors by taking care with data entry and account updates.
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments.
  • Updated accounts to reflect content of customer interactions and implemented solutions for service issues.
  • Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
  • Delivered prompt and professional support to customer queries and technical issues.
  • Maintained service quality standards and resolved escalated complaints.

Education

Certificate III - Correctional Practice

Government Course
Melbourne, VIC
03-2025

Certificate IV - Cyber Security

Victoria University
Melbourne, VIC
09-2024

Skills

  • Analytical thinking and innovation
  • Strong communication and interpersonal skills
  • Adaptability and flexibility
  • Problem solving
  • Emotional intelligence
  • Organizational skills
  • Conflict resolution
  • Strategic planning
  • Case management
  • Operational leadership

References

References available upon request.

Timeline

Prison Officer

Barwon, Marngoneet & Karreenga Correctional Centre
10.2016 - Current

Customer Support Agent

Energy Australia
09.2015 - 08.2016

Certificate III - Correctional Practice

Government Course

Certificate IV - Cyber Security

Victoria University

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Ashley Potter