Ashley Prasad
Marsden Park,NSW
Summary
I am an experienced professional with 10 years in the transport and logistics industry, specialising in Customer Service, HR Administration, Recruitment, Marketing, and People & Culture. Adept at fostering positive workplace environments, optimising operational efficiency, and enhancing customer experience. I am seeking a long-term, full-time position with a company where I can contribute my expertise, grow professionally, and support the organisation's success.
Overview
12
12
years of professional experience
Work History
Talent Search Manager
Allied Express Transport
08.2020 - 08.2024
- Reporting directly to the CEO on national recruitment
- Keeping up to date on recruitment requirements for each department and offices across the country.
- Strong focus on gaining driver leads daily for our fleet departments
- Recruiting on different platforms and social media
- Short listing, interviewing and offering jobs to candidates
- Arranging interviews for senior management via zoom or face to face meetings
- Consistently looking for new ways to recruit
- Coordinate with department managers to forecast future hiring needs
- Overseeing each employees probation's
- Issuing new employment letters and documents to new staff
- Updating company procedures and policies
- Creating marketing materials for office events
- Assisted in running driver events nationally, throughout the year
- Assisted our Marketing Managers with marketing projects and other job tasks
- Managed and posted on our social media platforms to grow our online audience
- Worked with our Marketing Manager closely to create band awareness for Allied Express
- Created different ideas in holding office events to boost employee morale
- Wiped out the use of outside hire drivers
- Compiling recruitment reports to GM's and CEO
- Building up recruitment databases
PA to GM of Sales and Driver Recruitment
Allied Express
01.2020 - 07.2020
- Monitoring each sales reps weekly schedules
- Compiling sale reports for Managing Director, GM and CEO
- Issuing new sales leads to follow up
- Taking calls and passing on messages
- Diary management
- Booking in interviews and making appointments
- Booking in recruitment meetings weekly with all states and managers
- Sending out bulk emails/SMS to past and future candidates for driver recruitment
- Monitoring and reporting on each driver lead that came through
- Produce marketing and sale materials for sales campaign emails/office events
- Compile/design and distribute KPI Reports for all major accounts
On Maternity Leave
Allied Express
05.2019 - 01.2020
PA to National Administration Manager
Allied Express
03.2017 - 04.2019
- Diary management
- Answering phone call, scheduling meetings and appointments
- Taking notes in management meetings
- Regularly updating national phone listing
- Ordering office supplies
- Handling warranty and transit claims nationally
- Investigating, documenting, processing claims for loss and damages of freight nationally.
- Handling sensitive information in a confidential manner
- Compiling recruitment reports to managers and CEO
- Running recruitment ads on a variety of platforms
- Arranging interviews for managers
- Phone screening and short listing candidates
- Issuing employment letters and starting documents to new staff
- Issuing 3 months and 6 months' probation to staff and managers
- Updating company procedures and policies
Head of Quality Control Team
Allied Express
04.2016 - 01.2017
- Supervision/Management of QC Team of 3 staff
- Assisted the Call Centre Manager with room supervision.
- Ensuring procedures were followed and KPIS met
- Responding to escalated enquiries from account managers and customer service
- Understanding customer service requirements of all our major clients
- Managed and handled all major clients enquires in our team
- Solving service issues and providing resolution efficiently
- Following up on POD'S for all major clients in a timely manner
Customer Service and Investigations
Allied Express
08.2014 - 03.2016
- Effectively and accurately book all jobs (Courier, Taxi Truck and Freight) into the booking system.
- Answer incoming calls efficiently and in line with company requirements.
- Receive and respond to AET customer service enquiries promptly and professionally.
- Applying a proactive approach to effectively and efficiently resolve all customer queries by communicating with operators and drivers.
- Carefully monitoring priority customers along with drivers allocated to specific set runs.
- Ensure that the client or receiver has checked their consignment details online prior to calling into the queue.
- Liaise with the appropriate depots in each state or appropriate agent to obtain information in regards to the enquiry in a professional and effective manner.
- Update the clients on the investigation events on a daily basis and ensure all investigation notes are added to the portal to assist the First Call Resolution staff if the client calls in for an update.
- Ensure regional collections are completed via the agent network.
- Ensure Pre-alerted and monitored deliveries are performed at the requested times.
- Update client on any delays on delivery or issues that was holding the driver up.
- Liaise with the airlines to execute same day and next flight bookings.
Student Services Officer
BEST Training
10.2012 - 04.2014
- Assisted in the development of new courses, ensuring alignment with evolving industry standards and trends.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting education.
- Maintained an up-to-date inventory of office supplies, placing timely orders to ensure uninterrupted daily operations.
- Managed filing system, entered data and completed other administrative tasks.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Assisted manager, teachers and staff members with tasks on daily basis.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Monitored student progress to drive successful academic outcomes.
- Updated computer software's, assisted students with computer/program issues.
Education
Diploma - Business Administration
TAFE
01-2012
Diploma - Human Resource Management
TAFE
01-2011
HSC -
Birrong Girls High School
Bankstown, NSW01-2009
Skills
- Employee onboarding
- Interviewing candidates
- Marketing materials creation
- Social Media management
- Effective communication
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Multitasking
- Attention to detail
- Organizational skills
- Team development
Languages
Hindi
Native or Bilingual
Timeline
Talent Search Manager
Allied Express Transport
08.2020 - 08.2024
PA to GM of Sales and Driver Recruitment
Allied Express
01.2020 - 07.2020
On Maternity Leave
Allied Express
05.2019 - 01.2020
PA to National Administration Manager
Allied Express
03.2017 - 04.2019
Head of Quality Control Team
Allied Express
04.2016 - 01.2017
Customer Service and Investigations
Allied Express
08.2014 - 03.2016
Student Services Officer
BEST Training
10.2012 - 04.2014
Diploma - Business Administration
TAFE
Diploma - Human Resource Management
TAFE
HSC -
Birrong Girls High School
Similar Profiles
Ralph Alain CanilloRalph Alain Canillo
Freight Handler, Receiving at Allied Express TransportFreight Handler, Receiving at Allied Express Transport
JATINDER SINGHJATINDER SINGH
Truck Driver at Allied Express TransportTruck Driver at Allied Express Transport
Holly DennissHolly Denniss
Customer Service Representative at Allied Express TransportCustomer Service Representative at Allied Express Transport