Ashley Reynolds
Reynella,SA
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Medical Communications Systems
09.2023 - Current
- Evaluate and analyze data to identify trends, uncovering opportunities for process improvements and service enhancements.
- Manage scheduling and allocation of technicians, maximizing efficiency and minimizing delays in service delivery.
- Reporting and analysis to better meet customer needs in support of decision-making.
- Communicate with clients, stakeholders and service technicians to provide updates on work progress.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records and full compliance with SA Health regulations and agency guidelines.
- Created and managed project plans, timelines and budgets.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Gathered, organized and input information into digital database.
- Assisted in developing new products and materials to attract new clients and expand the business reach for the industry.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Community Project Coordinator
Spiral Coordination
06.2021 - Current
- Answering and assisting with all general phone enquiries
- Researching, assessing and creating group based activities
- Allocating and scheduling Mentor workers to properly undertake and assist with group based activities
- Allocating and scheduling Mentor workers to assist with transport for group based activities
- Assisting with general office management including welcoming and assisting with client meetings and appointments
- Recording and inputting related costs, assessing profit margins are met – KPI’s
- Continuous improvement with-in the area and team
- Email management for all Activity related enquiries and bookings, including follow ups & participant relation management
- Sourcing quotes and arranging general activity supplies & tools to meet the requirements of in-house group based activities
- Reporting and conversing directly with company Director.
Rework Manager
WineWorks Australia Pty Ltd
06.2011 - 05.2021
- Receiving and quoting on all rework requests
- Answering and assisting with all rework, General enquiries
- Scheduling of Rework jobs and assigning work & job sheets to each rework employee
- Finalizing, cross checking and Invoicing jobs
- Recording and inputting related costs, assessing profit margins are met – KPI’s
- Continuous improvement with-in the area and team
- Managing and Supervising all rework staff to ensure daily tasks are fulfil across multiple workstations
- Making & Answering phone calls, includes follow ups & customer relations
- Sourcing quotes and arranging general and rework supplies & stationary through external means
- Reporting and conversing with company CEO.
Logistics Co-Ordinator / Office Manager
Biocycle Wastewater Treatment
06.2008 - 12.2010
- Booking Delivery requests
- Organise Truck schedules
- Creating Day sheets & Weekly workloads
- Conversing with Builders & Plumbers
- Inventory management
- National monthly stock orders
- Monthly area reports and figures
- Responsible for internal staff
- Coordinating directly with construction yard
- Create & verify Invoicing
- Record keeping & configuring
- Reporting Directly to CEO
- File and archive management
- Banking cheques.
General Office/Admin/Reception
Christies Downs Community House
03.2008 - 06.2008
- Voluntary work (3 days/week)
- Answering and forwarding calls
- General office duties – faxing, filing, photocopying, printing
- Use of Word, Excel, Publisher for documentation purposes.
Planning Co-Ordinator
National Grid
09.2006 - 07.2007
- Data Entry
- Customer Call handling
- Working directly with surveyors, operations and engineers
- Liaising with councils
- MS Office, Word and Outlook
- Intranet systems
- National electric & water mapping systems
- Emergency meter work services
- Occupational Health & Safety reports and procedures
- Filing and organising job criteria and batching up.
Shift Supervisor – Sales Assistant
Cotton On
11.2004 - 07.2006
- Supervising stores
- Goal and task setting
- KPI targets and objectives
- Developing and meeting customer needs
- Visual merchandising
- Banking and till balancing
- Organising stock levels to company standards
- Stock transfers
- Maintaining a high quality of store presentation
- Sale incentives for customer purchases
- Obtaining and assessing sales figures and results
- Opening and closing stores
- Following and reinforcing work procedures.
Service Cashier
Woolworths
06.2002 - 11.2004
- Upholding customer service
- Cash handling and EFTPOS transactions
- Supervising stores
- Customer enquires
- Answering telephones
- Attending and selling in Smoke shop and service counter
- Broadcasting announcements via PA
- Trolley collecting
- Stock re-fill and writing off unusable stock
- Quick and efficient service
- Cleaning and store maintenance.
Education
Certificate IV - Business (Frontline Management)
TAFE SA
07.2009
Skills
- Admin / Management
- Excellent telephone manner
- Great customer service and public relations skills
- Translate and input data to assess customer needs
- Sourcing and proving quotes with-in a timely manner
- Scheduling and allocating jobs with all documentation of required information
- Organising production and supply of goods and services
- Keen eye for a clean, organised and well documented workspace
- Coordinating deliveries directly and indirectly with trucks to meet demands & deadlines
- Organising and issuing required works to varied teams and employees
- Liaising with external companies to confirm goods meet required deadlines
- Inbound and outbound call handling to ensure high customer satisfaction and company standards
- Route Mapping and visual aid creation
- Proficiency in Office programs
- Web Portal operating systems
- Finance and stock management systems
- Filing and organising job criteria & batching up
- Responsible for opening and closing office
- Key Performance Indicators and cost recovery
- Continuous improvement through quarterly and monthly meetings
- Warehouse management and in and out stock control
- Occupational Health & Safety control
Attributes
- Excellent communication skills in person and via email
- Keen eye for a clear and organised workspace
- Enjoy working in a team
- Great goal and task management skills
- Good initiative and self-motivated
- Attention to detail and great organisational skills
- Meticulous with my work
- Give anything a go, problem solver
- Ability to follow and enforce Occupation Health and Safety standards
- Understand the importance to uphold company Policies & Procedures
- Trustworthy and reliable
- Self-motivated and helpful
References
Scott Hancock, Senior Regulatory Assessment officer, 0419 828 176
Kayla Hall, Walkerville Council, Customer Service officer, 0422 167 822
Timeline
Service Coordinator
Medical Communications Systems
09.2023 - Current
Community Project Coordinator
Spiral Coordination
06.2021 - Current
Rework Manager
WineWorks Australia Pty Ltd
06.2011 - 05.2021
Logistics Co-Ordinator / Office Manager
Biocycle Wastewater Treatment
06.2008 - 12.2010
General Office/Admin/Reception
Christies Downs Community House
03.2008 - 06.2008
Planning Co-Ordinator
National Grid
09.2006 - 07.2007
Shift Supervisor – Sales Assistant
Cotton On
11.2004 - 07.2006
Service Cashier
Woolworths
06.2002 - 11.2004
Certificate IV - Business (Frontline Management)
TAFE SA
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