Ashley Satterfield
Annerley,QLD
Summary
Passionate in the care and wellbeing of all animals and committed to gaining knowledge through experience.
10+ years of Hospitality experience has taught valuable skills like keeping calm when working under stressful environments, critical thinking and problem solving, efficient client communication and understanding the needs of others, conflict resolution and the importance of strong teamwork
Seeking to maintain full-time a position that offers professional challenges.
Skilled handler with comfort controlling animals and fulfilling animal health requirements with care and compassion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Manager
The Mountain Brew
10.2016 - Current
- Continually adapted and excelled in a fast-paced environment.
- Daily stock control, monitoring and ordering
- Effectively coached and counseled staff as needed
- Identified areas where processes, equipment, or methods should be changed and created solutions for problems
- Uphold health and safety legislation
- Created and run social media accounts to advertise business
- Trained employees, monitored operations and worked to cultivate a strong team-oriented environment.
- Built strong connections within the community through customer rapport
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Volunteer Veterinary Nurse
Beenleigh Veterinary Hospital
01.2023 - 10.2023
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Maintained accurate medical records for efficient patient care and treatment follow up.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice's clientele base.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection. Cleaning and disinfecting exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, prescribed injectable and treatments as instructed by veterinarian and documented changes in condition.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anaesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient history from owners and performed physical examinations.
- Prepared, sterilized and maintained medical instruments and equipment.
Volunteer
Animal Welfare League Qld
02.2022 - 12.2022
- Followed special instructions to ensure proper care was taken of each animal.
- Handled aspects of animal care including bathing and feeding
- Watched animals on a daily or extended basis.
- Walked, fed, socialized, and monitored animals.
- Provided specific care and comfort for sick patients
- Efficient cage cleaning within the busy clinic according to procedure
- Efficient with cleaning duties within wards, surgery rooms and laundry
- Maintained medical and exam room supplies, restocking and organising of equipment
- Conducted thorough observations of animals and recorded their condition.
Barista Shift Supervisor
The Shingle Inn
02.2011 - 12.2016
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Remained committed to learning and growing inside the industry.
- Served as a friendly, hardworking, and punctual employee.
- Maintained an eagerness to add to my knowledge and skills.
- Brought forth a high level of customer service at all times.
- Worked well independently and in a team to solve problems.
- Monitored inventory and made notes for needed supplies when necessary.
Education
Certificate IV, Veterinary Nursing -
TAFE Queensland
Ashmore, QLDCertificate III, Animal Studies -
TAFE Queensland
Ashmore, QLD08.2022
High School Diploma -
Tamborine Mountain State High School
North Tamborine, QLD12.2010
Skills
- Compassionate Care
- Patient Examination and Monitoring
- Animal Handling and Enrichment
- Animal Behaviour
- Team Collaboration
- Animal Restraint
- Vital Signs Monitoring
- Post Operative Care
- Parasite Control and Wound Management
- Medical Record Keeping
- Rehabilitation therapy
- Pain management
- Medical Equipment Maintenance
- Euthanasia and Surgical Assistance
- X-Ray Processing
Timeline
Volunteer Veterinary Nurse
Beenleigh Veterinary Hospital
01.2023 - 10.2023
Volunteer
Animal Welfare League Qld
02.2022 - 12.2022
Manager
The Mountain Brew
10.2016 - Current
Barista Shift Supervisor
The Shingle Inn
02.2011 - 12.2016
Certificate IV, Veterinary Nursing -
TAFE Queensland
Certificate III, Animal Studies -
TAFE Queensland
High School Diploma -
Tamborine Mountain State High School
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