Ashley Schaefer
Darwin
Summary
Proven leader in retail management, adept at boosting sales and enhancing customer satisfaction at Outback Stores through expert inventory control and outstanding communication. Skilled in training and mentoring teams, ensuring operational excellence. Achieved significant improvements in customer service and store merchandising, contributing to a positive shopping environment.
Overview
17
17
years of professional experience
Work History
Store Manager
Outback Stores
12.2016 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
Worker
Balingilly Farm
11.2016 - 12.2016
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked fast to complete tasks and meet daily deadlines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Caravan Park Manager
Heritage Caravan Park
08.2016 - 11.2016
- Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Managed a team of staff, providing training, support, and performance evaluations to ensure high-quality service delivery.
- Kept properties in compliance with local, state, and federal regulations.
- Established an effective maintenance schedule for all park facilities including electrical systems water supply ensuring uninterrupted services guests.
- Communicated effectively with owners, residents, and on-site associates.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
Franchise Owner
Shaver Shop Mackay
06.2008 - 07.2016
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Franchise Owner
Shave Shop Willows
10.2009 - 07.2014
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Trained and motivated employees to perform daily business functions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Sarina High School
SarinaSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Store displays
Timeline
Store Manager
Outback Stores
12.2016 - Current
Worker
Balingilly Farm
11.2016 - 12.2016
Caravan Park Manager
Heritage Caravan Park
08.2016 - 11.2016
Franchise Owner
Shave Shop Willows
10.2009 - 07.2014
Franchise Owner
Shaver Shop Mackay
06.2008 - 07.2016
High School Diploma -
Sarina High School
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