Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Shams

Sydney,NSW

Summary

Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

22
22
years of professional experience

Work History

Travel Consultant Call Centre Master Card

MasterCard Services
04.2018 - Current
  • Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements
  • Arranged and verified air, train, hotel, and car reservations and ticketing orders
  • Completed Passenger name records (PNR) to include stored fare, car rate quote and hotel pricing
  • Customized and facilitated clients' global and domestic travel itineraries
  • Collected payments from clients in a timely manner
  • Resolved customer issues involving area reservations, ticket purchases, issuing tickets, and making changes to existing tickets.

Premium Travel consultant

American Express
11.2017 - 04.2018
  • Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements
  • Carefully listened to and assessed clients' needs in order to create a match for their vacation plans
  • Demonstrated consistent ability to close sales and achieve high productivity
  • Utilized excellent verbal and written communication skills and maintained professional, positive demeanor
  • Continuously demonstrated exceptional organizational skills with ability to multi-task.

Marketing Manager /Trainer

Australian Quality Training (RTO)
03.2016 - 10.2017
  • My Key responsibilities for this role included: Management and Leadership
  • Developing and overseeing the implementation of annual training delivery and business plans
  • Liaising with Government departments and other divisions within Brite to ensure smooth operations
  • Managing and reporting against budgets
  • Preparing submitting tender and grant submissions and funding acquittals related to training delivery
  • Overseeing quality management, compliance and funding requirements across all accredited training operations (including meeting VRQA, AQF, AQTF standards and regulations, the VRQA Guideline for VET providers, Government Training Guarantees) contract and delivery requirements
  • Developed new marketing strategies to suit new clients and existing clients
  • Developed strategies and business for the company by building corporate relationships with customers and the industry/market leaders
  • Utilized sales and marketing tools to create brand awareness in the market
  • Introduced improvements in business strategies based on customer feedback
  • Played key role in company initiatives for developing new projects for future use
  • Create and support client retention strategies for existing customer base and for new customers
  • Strengthened working relationships with clients, utilizing excellent communication techniques
  • Customer care skills – Solutions oriented and results driven attitude
  • Was actively involved in decision-making process together with management
  • Built sound, lasting, working relationships with key partners and clientele
  • Worked in business-development teams on business-planning strategies
  • Monitored/evaluated sales-teams performance – guided others towards achieving sales targets and established effective/scheduled sales reports
  • Provided required training sessions to sales and marketing teams
  • Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs
  • Determined potential of training program for future needs of organization
  • Prepared class materials and assist the trainer on daily bases
  • Monitored progress regularly and prepared fortnightly attendance reports
  • Liaise with Job service to follow up on students referred.

Self employed
08.2013 - 02.2016
  • Experience in identifying market segments/trends and potential customers
  • Experience in performing research studies on travel issues from start to finish
  • Excellent communication/networking skills – High level of promotion/advertising abilities
  • Willing to travel and learn about different techniques/countries
  • Explored new travel deals, researched a variety of places, examined travel destinations
  • Analysed and updated market strategy by keeping up to date with market competition and latest trends in travel market, and to completely fulfil customer's desires
  • Maintained close contact with clients – Not only arranged for best travel deals but also addressed their issues or complaints, and found creative solutions
  • Monitored and maintained payment records and transactions
  • Planned branding, road shows, marketing events and strategies of organization with travel agency management.

Reservation and customer service

Homa Travel (GSA Iran Air in Sydney)
03.2006 - 04.2007
  • High volume of customer service interaction with daily commuters
  • Duties included providing competitive quotes for specific inquiries, booking reservations, and tendering form of payment
  • Responsibilities included researching travel packages and arranging flights for clients
  • Interacted with clients via phone and e-mail
  • Processed exchanges and refunds for airline tickets
  • Balanced all cash drawers and monitored ticket sales
  • Developed spreadsheets to show profit and loss statistics
  • Resolved client inquiries during business hours and by phone
  • Recorded, scanned and photocopied note and documents
  • Developed and managed ongoing database of over 700 clients and prospects acquired through walk-in, phone, and web leads
  • Resolved client problems and special requests.

Customer Service and Sales

Sahraseir Tour and Travel Agency
04.2004 - 03.2005
  • Answered a variety of questions concerning travel availability, special deals, features
  • Explained/demonstrated the use/benefits of each deal available
  • Arranged booking and ticketing – Filled out specific forms to process transactions and special requests
  • Communicated with airlines and hotels and received confirmation of booking from these
  • Booking VIP travel reservations
  • Creating imaginative marketing and promotional material
  • Providing a personal customer service, making sure that every customer feel special
  • Worked with customers to create an exciting travel itinerary, tailor made to what the customer specified.

Customer Service and Sales

Toofan Tour and Travel Agancy
04.2002 - 03.2004
  • Conducted market research and prepared/updated sales strategies for promoting products according to latest travel market status
  • Discovered potential opportunities and identified new sales channels to meet/improve sales agenda of the travel agency
  • Represented the firm at road shows, exhibitions, presentations and meetings with market leaders and clients
  • Monitored customer satisfaction, addressed issues and provided solutions
  • Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
  • Monitored and maintained the organization's website
  • Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
  • Maintained the office database – retrieved and organized information for individual employees and clients
  • Filed and recorded clients documentation, electronic files.

Education

Bachelor of English Translation -

Azad University-(Arak / Iran)

Diploma of leadership and Management -

01.2016

Certificate IV in workplace training and assessment (TAE) Real Training -

01.2016

MYOB Accounting Course -

01.2013

Amadeus Ticketing Course -

01.2012

Diploma of Tourism (operations Management) -

Sydney TAFE Australia
01.2008

Amadeus Introduction -

01.2007

Skills

  • Extensive travel industry knowledge
  • Able to provide excellent product knowledge and apply selling techniques
  • Enjoy business marketing and networking events
  • Able to work instinctively with good initiative
  • Successfully provide a courteous and efficient travel booking service
  • Good computer skills
  • Great at interpersonal communication: Effective coordinator, excellent verbal and written communication skills

References

Available on request.

Timeline

Travel Consultant Call Centre Master Card

MasterCard Services
04.2018 - Current

Premium Travel consultant

American Express
11.2017 - 04.2018

Marketing Manager /Trainer

Australian Quality Training (RTO)
03.2016 - 10.2017

Self employed
08.2013 - 02.2016

Reservation and customer service

Homa Travel (GSA Iran Air in Sydney)
03.2006 - 04.2007

Customer Service and Sales

Sahraseir Tour and Travel Agency
04.2004 - 03.2005

Customer Service and Sales

Toofan Tour and Travel Agancy
04.2002 - 03.2004

Bachelor of English Translation -

Azad University-(Arak / Iran)

Diploma of leadership and Management -

Certificate IV in workplace training and assessment (TAE) Real Training -

MYOB Accounting Course -

Amadeus Ticketing Course -

Diploma of Tourism (operations Management) -

Sydney TAFE Australia

Amadeus Introduction -

Similar Profiles

CREATE PROFILE
Ashley Shams