Ashley Smith
58 Lord Howe Dr, Ashtonfield,NSW
Summary
APS Level 4 Planner at National Disability Insurance Agency with expertise in data analysis and stakeholder engagement. Streamlined processes to enhance efficiency and consistently meet planning targets. Strong problem-solving and communication skills foster collaboration, driving project success and impactful outcomes. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, capable of mastering new challenges independently.
Overview
25
25
years of professional experience
Work History
APS Level 4 Planner
National Disability Insurance Agency
Charlestown, New South Wales
03.2024 - 09.2025
- Secretary of the Pride Committee for PRIDE @ NDIA Network.
- Verified and gathered information from applicants, representatives, and community partners for effective planning.
- Utilised policies to guide funding decisions aligned with participant plans.
- Provided recommendations to enhance efficiency through streamlined processes and new technology.
- Coordinated interdepartmental meetings to discuss project updates and statuses.
- Collaborated with participants and representatives to identify support options for desired outcomes.
- Executed plan variations based on updated information for timely hospital discharges.
- Managed service requests, ensuring rapid responses to participant needs.
- Participated in work groups for Census Engagement, Gender Equality Action Plan, and other DEI initiatives.
Personal Assistant
Live Your Best Life Disability Support
Newcastle, New South Wales
10.2023 - 01.2024
- Coordinated personal and professional calendars, scheduling appointments for upcoming events.
- Maintained systematic filing of documentation, ensuring easy access and organisation.
- Provided administrative support to office staff and Director, including meeting and travel arrangements.
- Created and organised resources, including visuals for children with ASD.
- Organised workplace events while ensuring office maintenance and effective meeting coordination.
- Took and distributed minutes during formal meetings with Department of Communities and Justice on behalf of Director.
- Liaised with staff and participants to fulfill task requirements efficiently.
- Managed website and social media accounts, producing engaging content and monitoring interactions.
APS Level 3 Access Officer
National Disability Insurance Agency
Charlestown, New South Wales
01.2023 - 10.2023
- Verified documentation for compliance with NDIS policy and legislation.
- Responded to inquiries via phone and email, delivering accurate information to applicants and participants.
- Maintained records through data entry tasks, ensuring high accuracy.
- Managed correspondence through NAT Inbox, providing timely responses to all communications.
- Uploaded documents per agency standards, adhering strictly to naming conventions.
- Informed applicants regarding application status and requirements for access decisions.
- Conducted outbound calls for Verbal Access Requests and document verification with applicants and third-party providers.
- Ensured confidentiality of sensitive information while assisting colleagues and clients.
Administration Assistant
Live Life Alarms
Toronto, New South Wales
07.2022 - 12.2022
- Managed substantial daily phone call volumes on multi-line system while delivering excellent customer service.
- Monitored email inboxes to respond efficiently to enquiries from clients and subcontractors.
- Facilitated secure credit card payments for annual renewals, ensuring client privacy.
- Investigated and processed client refunds for duplicate payments using payment gateway system.
- Coordinated new annual renewal tax invoices by managing requests and preparing payment information.
- Handled diverse transactional and service-related queries during team absences.
- Arranged credit notes for service providers and voided invoices for deceased clients or those in aged care.
- Performed general clerical duties, including photocopying, faxing, mailing, and scanning documents.
Administration Assistant
Home Care Assistance Newcastle
Broadmeadow, New South Wales
08.2021 - 07.2022
- Served as primary contact for clients, care workers, staff, and vendors at main office.
- Managed on-call schedule, addressing after-hours requests from clients and health professionals.
- Filled urgent care worker shifts promptly to meet client personal care and medication needs.
- Handled high volumes of calls on multi-line phone system during business hours.
- Transferred unresolved calls to appropriate team members or managers for resolution.
- Monitored support email and voicemail, responding efficiently to inquiries from clients and health professionals.
- Coordinated service referrals by managing requests while ensuring compliance with guidelines.
- Tracked project performance data to generate reports for management regarding key trends.
Administrative Assistant
Australian Unity Home Care Services
Warners Bay, New South Wales
11.2020 - 08.2021
- Served as primary contact for clients, care workers, staff, suppliers, and vendors at reception.
- Handled over 70 calls daily on multi-line Skype phone system.
- Monitored voicemail inbox to ensure prompt responses to inquiries.
- Resolved service inquiries and managed booking requests and billing questions.
- Guided staff in using Procura and Microsoft Office Suite software.
- Processed purchase orders and assisted with invoicing and credit note preparation.
- Coordinated client meal orders by managing requests and liaising with suppliers.
- Maintained confidentiality of documents according to established protocols.
Administrative Assistant
Odyssey Builders - KKCS
Kurri Kurri, New South Wales
09.2020 - 10.2020
- Processed incoming referrals and quote documents for purchase orders and invoices.
- Managed communications with occupational therapists, clients, and consumers regarding service delivery requests.
- Facilitated interdepartmental communication to enhance collaboration and efficiency.
- Scheduled appointments between clients, customers, and internal staff members.
- Directed inquiries from visitors and callers to appropriate teams within Kurri Kurri Community Services.
- Monitored schedules and calendars to ensure timely completion of tasks, quotes, and referrals.
- Provided exceptional customer service while handling high call volumes via a multi-line telephone system.
- Sorted incoming mail for accurate distribution across personnel and departments.
Payroll Administrative Assistant
Maitland City Council
Maitland, New South Wales
11.2019 - 04.2020
- Protected payroll operations, ensuring confidentiality of sensitive employee data.
- Maintained payroll records through precise data entry and error correction.
- Collaborated with Payroll Officer to process bi-weekly payroll for 500 employees using Horizon software.
- Constructed leave pay schedules while processing garnishments, bonuses, and special payments.
- Gathered and coded time sheets in compliance with Local State Government Award for weekly payroll.
- Classified and filed correspondence to maintain an efficient filing system.
- Managed onboarding paperwork by processing and filing documents promptly.
- Resolved discrepancies in payroll records, ensuring accurate payments to employees.
Health & Safety Administration Assistant
Bulga Coal Open Cut Mine
Bulga, New South Wales
08.2019 - 08.2019
- Optimised personnel scheduling, enhancing attendance at legal assurance site visits.
- Executed corporate agendas and organised logistics for legal assurance inspections.
- Conducted research to update Support & Welfare Services procedures and outreach contacts.
- Entered contractor fatigue checks into multi-user Excel database, improving data presentation.
- Coordinated meeting schedules with department leaders for audit interviews.
- Maintained project files and updated reports to ensure document accuracy.
- Prepared business correspondence, including memos and emails, while proofreading for clarity.
- Completed Work Site Inspection with Health & Safety Officer, submitting findings to Bulga CMO database.
Senior Administration Assistant
Ambulance Service NSW
Hamilton, New South Wales
07.2019 - 07.2019
- Utilised StaffLink and Solv Injury Connect for workers compensation payroll in Safety and Recovery Unit.
- Processed new and existing claims, ensuring accurate reporting of transactions.
- Leveraged Microsoft Office Suite for effective documentation and data management.
- Investigated staff assignments, base rates, allowances, and average weekly earnings for payment analysis.
- Applied StaffLink expertise to enhance employee assignment management and wage processing efficiencies.
- Monitored multiple databases and email accounts to sustain workflow efficiency.
- Identified and resolved complex issues related to employee transactions in a timely manner.
- Developed procedures to streamline workflow processes within the department.
Administration Officer
HealthShare - NSW Health
Charlestown, New South Wales
04.2016 - 05.2019
- Processed high volumes of manual roster adjustments and priority payments with same-day turnaround.
- Leveraged StaffLink and CA Tools for operational support and employee rotations.
- Maintained accurate employee attendance records using HR software applications.
- Generated weekly reports detailing progress against objectives and targets.
- Updated databases with new customer contact information and account changes.
- Analysed Mailtron and file-loaded adjustments to ensure compliance with NSW Health protocols.
- Resolved conflicts through negotiation to achieve win-win outcomes among involved parties.
- Applied insights on employee roster patterns across multiple rostering systems.
Financial Officer
Eyre & Smith Rebuild Welding & Tracks Pty. Ltd.
Metford, New South Wales
01.2001 - 01.2015
- Utilised MYOB business accounting software to enhance financial management efficiency.
- Conducted accounts reconciliation, reporting, data entry, purchasing, and billing activities.
- Managed payroll processes and ensured taxation compliance with ATO documentation preparation.
- Developed comprehensive reports, memos, staff notices, and letters of demand using Microsoft Office Suite.
- Ensured adherence to NES and Metal and Manufacturing Award regulations.
- Facilitated dispute resolution while upholding staff entitlements and rights.
- Administered NAB Connect for account reconciliation and domestic/international payments.
- Maintained organised filing systems for physical and digital records to improve productivity.
Education
Bachelor of Communication - Journalism / Media Production
University of Newcastle
Callaghan, NSW2022
12 Higher School Certificate -
Hunter Valley Grammar School
Ashtonfield, NSWSkills
- Data analysis and policy development
- Project management and process improvement
- Stakeholder engagement and coordination
- Problem solving and communication
- Team collaboration and customer service
- Multitasking abilities
- Administrative recordkeeping
- Presentation delivery
- Conflict resolution
REFERENCES
Susan Aitken
APS 6 team leader, National Disability Insurance Agency
susan.aitken@ndis.gov.au
0415 637 450
Richard Lara
APS 6 team leader, National Disability Insurance Agency
richard.lara@ndis.gov.au
0499 276 716
Skills
- 3rd COVID-19 vaccination received
- 3rd COVID-19 vaccination received
- 3rd COVID-19 vaccination received
- Third COVID-19 vaccination received
- Full Immunisation card
- WWCC and NDIS Worker Clearance Checks
Timeline
APS Level 4 Planner
National Disability Insurance Agency
03.2024 - 09.2025
Personal Assistant
Live Your Best Life Disability Support
10.2023 - 01.2024
APS Level 3 Access Officer
National Disability Insurance Agency
01.2023 - 10.2023
Administration Assistant
Live Life Alarms
07.2022 - 12.2022
Administration Assistant
Home Care Assistance Newcastle
08.2021 - 07.2022
Administrative Assistant
Australian Unity Home Care Services
11.2020 - 08.2021
Administrative Assistant
Odyssey Builders - KKCS
09.2020 - 10.2020
Payroll Administrative Assistant
Maitland City Council
11.2019 - 04.2020
Health & Safety Administration Assistant
Bulga Coal Open Cut Mine
08.2019 - 08.2019
Senior Administration Assistant
Ambulance Service NSW
07.2019 - 07.2019
Administration Officer
HealthShare - NSW Health
04.2016 - 05.2019
Financial Officer
Eyre & Smith Rebuild Welding & Tracks Pty. Ltd.
01.2001 - 01.2015
Bachelor of Communication - Journalism / Media Production
University of Newcastle
12 Higher School Certificate -
Hunter Valley Grammar School
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