Gaming Attendant/Bartender/Cafe All-Rounder
The Westport Club
- Troubleshot technical issues with electronic gaming machines, resolving problems quickly.
- Maintained cleanliness and organization of gaming areas, ensuring safe and enjoyable environment for patrons.
- Monitored gaming floor activities, reporting any suspicious behavior or violations of policies to supervisors.
- Collaborated with other team members to provide exceptional customer service across entire facility.
- Operated cash registers and handled monetary transactions up to $5000 accurately and efficiently.
- Processed payments and maintained detailed attendance and sales records.
- Moved between gaming floor, bar, cafe, and restaurant facilities seamlessly to support staff during busy periods.
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions.
- Operated cash registers accurately, handling cash, cheque, and EFT transactions and payouts efficiently.
- Developed high rapport with customers through friendly conversation and attentiveness to their needs.
- Demonstrated knowledge of RSA and RCG practices by adhering to local laws and regulations.
- Assisted in training new bartenders on proper techniques and procedures.
- Managed inventory of liquor, beer, wine, and other bar-related items.
- Maintained clean and organized bar area, ensuring customer satisfaction.
- Trained and supervised bar staff to deliver exceptional service to customers.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Prepared and served variety of coffee and tea beverages to customers.
- Effectively managed multiple restaurant tables and guest interactions simultaneously.
