Ashley Tilley

In this pivotal role, my daily responsibilities encompass a diverse array of general administrative tasks tailored to the specific needs of the position I fill in for. These tasks may range from promptly answering incoming calls and managing email correspondence to efficiently scheduling patient appointments and ensuring smooth patient arrivals and departures. My role also involves providing invaluable assistance to patients and their families, offering support and guidance as needed. Additionally, I undertake clinical typing duties and offer essential support to the medical team, including nurses and doctors, ensuring seamless operations and excellent patient care.

Ensuring all book and computer work is accurate within a high paced environment of patients being admitted, transferred or being discharged. Handling patient sensitive information in a secure and professional manner. My role as Permanent Reliever I provide being flexible and responsive to new environments and working promptly with short notice of change and taking it within my stride to manage my priorities in tasks and working the best of my ability to get the job done.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Organised essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Supported office staff and operational requirements with administrative tasks.

• Analyzed data and developed actionable recommendations to drive growth.
• Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
• Attended and participated in scheduled departmental and company meetings.
• Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes.
• Website inventory, Amazon and eBay control and online order dispatch and management.
• Daily sales and ordering, for my own location and team management with another franchise location to grow our individual business and as a team/brand in growth.
• Employment of casuals, interviews and training new team members in all product knowledge, business management.

• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
• Communicated with management about trends in customer calls to help team efficiency and success.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Maintained good working relationships with vendors and resolved disputes.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reconciled bank accounts to verify accuracy of cash records.
• Assisted manager in formulating year-end financial reports to determine financial performance of companies.