Ashley Tonks
Tiaro,QLD
Summary
Accomplished Disability Support Worker with a proven track record at Endeavour Foundation, enhancing client independence through empathetic relationship building and exceptional personal care. Expert in housekeeping, meal preparation, and documentation, with a strong work ethic. Achieved increased diagnostic accuracy through rigorous quality control measures, demonstrating both technical expertise and interpersonal excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Endeavour Foundation
03.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Waitress Trainer
The Park Hotel
09.2021 - 05.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
Histology Assistant
Healius Pathology
06.2022 - 03.2023
- Conducted regular performance reviews and provided constructive feedback, supporting the continuous improvement for team members.
- Ensured high-quality results with thorough quality control measures, leading to increased diagnostic accuracy.
- Promoted a safe working environment through stringent adherence to safety protocols and consistent employee education on hazard awareness.
- Assisted in maintaining accreditation standards by ensuring compliance with regulatory guidelines and industry best practices.
- Provided technical expertise to support clinical research projects involving histology techniques, contributing to successful study outcomes.
Education
Bachelor of Biomedical Science - Environmental Health
Deakin University
Geelong, VIC02.2023
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Documentation And Reporting
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
Certification
- Working with Children's check (Blue Card)
- NDIS Worker Screening Check (Yellow Card)
- First Aid and CPR certificate
- "Fit2Work" National Criminal History Check
Timeline
Disability Support Worker
Endeavour Foundation
03.2024 - Current
Histology Assistant
Healius Pathology
06.2022 - 03.2023
Waitress Trainer
The Park Hotel
09.2021 - 05.2023
Bachelor of Biomedical Science - Environmental Health
Deakin University
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