Ashley Warby
Ellalong,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Frontline Services
Stuff N Pasta
01.2006
- Frontline services, Cash Handling, Customer Services, Food Preparation, Cleaning
Owner small business
Ruby and Co Australia
01.2018 - 01.2024
- Customer Services, Taking Orders, Packing & Shipping, Manufacturing products
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Customer service
Target Glendale
01.2022 - 12.2023
- Cash handling, Merchandise stock, Retail experience
- Provided excellent customer service through friendly interactions and prompt communication.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Community Support worker
Kurri kurri community Services
01.2020 - 01.2021
- Domestic duties, Customer Services, Documentation Handwritten / Computer, Caring for the Aged & People with disabilities, Working Independently, Compassion & Confidentiality, Client Shopping / Outings
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
Nursing
Calvary Retirement Community Cessnock
01.2007 - 01.2018
- Team Leader, Customer Services, Documentation Handwritten / Computer, Caring for the Elderly, Working as a Team & Independently, Compassion & Confidentiality
- Improved patient care by implementing evidence-based practices and individualized nursing interventions.
- Documented and maintained accurate nursing records to facilitate provision of care and nursing management of patient.
- Implemented infection control measures by maintaining a clean nursing station environment.
- Led daily nursing rounds to assess patient progress and address any concerns.
Education
Open Foundation - Open Foundation
University of Newcastle
Newcastle, NSW07.2024
Certificate 3 in Aged Care- Community Services -
On site Calvary Retirement
01.2007
Yr 12 Higher School Certificate -
Kurri Kurri High School
01.2004
Yr 10 High School Certificate -
Kurri Kurri High School
01.2002
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Customer Service
- Attention to Detail
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- Handling Customer Complaints
- Computer Skills
- Data Entry
- Client rapport
- Records Maintenance
- Clerical Support
- Records Management
- Documentation And Reporting
- Critical Thinking
- Active Listening
- Time Management
- Cash Handling
- Decision-Making
- Analytical Thinking
- Good Judgment
- Safety awareness
- Valid Driver's License
- Sales and Operations
Certification
- Documentation/ computer skills
- Certificate 3 in Aged Care Work
- Senior first aid ( currently up for renewal)
- Full unrestricted Drivers licence
- Retail services cert 3
- Telecommunications cert 2
- Hospitality cert 2
- High school certificate yr 10
- Higher school certificate yr 12
- Aboriginal studies
Timeline
Customer service
Target Glendale
01.2022 - 12.2023
Community Support worker
Kurri kurri community Services
01.2020 - 01.2021
Owner small business
Ruby and Co Australia
01.2018 - 01.2024
Nursing
Calvary Retirement Community Cessnock
01.2007 - 01.2018
Frontline Services
Stuff N Pasta
01.2006
Open Foundation - Open Foundation
University of Newcastle
Certificate 3 in Aged Care- Community Services -
On site Calvary Retirement
Yr 12 Higher School Certificate -
Kurri Kurri High School
Yr 10 High School Certificate -
Kurri Kurri High School
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