Ashley Watson
Central Coast,NSW
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
Work History
Clinical Support Officer - Antenatal Clinic
NSW Health
Gosford
02.2020 - 04.2021
- Performed administrative duties in the clinical setting, such as filing patient records and scheduling appointments.
- Provided clerical support as needed by completing forms, typing letters and reports, photocopying documents, printing and updating rosters for the Midwife Unit Manager.
- Answered incoming calls from patients regarding their healthcare concerns or inquiries.
- Maintained accurate documentation of patient care activities in electronic health records system.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Department Secretary - Cardiology
NSW Health
Gosford
02.2017 - 07.2019
- Organised and ran multiple outpatient clinics weekly. Set the examination room with specific equipment, greeted patients, checked patient details, assisted medical staff with any additional administration tasks when needed such as chasing reports from third parties, re-booking follow up appointments using the hospital software.
- Produced and reviewed documentation, spreadsheets and presentations for department use.
- Updated departmental databases with current information on a timely basis.
- Assisted in the preparation of reports, documents, presentations and correspondence.
- Opened and distributed correspondence to staff members.
- Organised meetings and events, including scheduling conference rooms and ordering catering services.
- Transcribed notes from meetings into minutes for distribution among attendees.
- Transcribed dictated reports and letters from Senior and junior medical staff for distribution to third parties such as GP's, Specialists, and to be uploaded onto the hospital electronic patient medical records.
- Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
- Handled confidential information in a professional manner at all times.
- Compiled data for special projects or reports as requested by management team.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created, distributed and frequently updated Staff Specialist on call roster.
- Manage Staff Specialist diaries with upcoming appointments, events.
- Monitored departmental inventory levels and ordered office supplies as needed.
- Answered incoming phone calls from patients and third party medical enquires
- Patient enquires via phone, email and face to face.
Customer Service Officer - Outpatient Clinics
NSW Health
Royal North Shore
05.2015 - 02.2017
- Greeted and checked patient details on hospital software upon arrival for outpatient appointments.
- Prepared front desk, patient waiting area and some examination rooms for multiple specialised clinics that run throughout the day.
- Assisted medical staff with inquires ie. retrieving medical reports and information
- Re-booked followed up appointments for patients.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Maintained accurate records of customer interactions and transactions.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Trained new employees.
- Met with management to review and give feedback for policy and procedures.
Administrative Assistant
The ORS Group - RTO
Gosford
02.2014 - 04.2015
specialisedspecialised
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organised and processed student enrolments for upcoming courses.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Responded effectively to sensitive inquiries or complaints.
- Audited incoming paperwork from students and trainers
Customer Service Officer
The ORS Group
Sydney/Gosford
01.2011 - 02.2014
- Met with clients and addressed current workforce barriers/workforce interests, provided resume assistance, updated personalised Employment Pathway Plans.
- Actioned appointment attendance accordingly
- Answered client inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with clients through effective communication skills.
- Address and handled any client complaints or concerns.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Provided general administrative support including filing documents, scheduling appointments.
Education
Certificate III - Business Administration
The ORS Group
01-2012
Skills
- Patient Care Coordination
- Appointment Scheduling
- Clinical Documentation
- Medical terminology proficiency
- Data Entry
- Clerical Support
REFERENCES
- Upon request
Timeline
Clinical Support Officer - Antenatal Clinic
NSW Health
02.2020 - 04.2021
Department Secretary - Cardiology
NSW Health
02.2017 - 07.2019
Customer Service Officer - Outpatient Clinics
NSW Health
05.2015 - 02.2017
Administrative Assistant
The ORS Group - RTO
02.2014 - 04.2015
Customer Service Officer
The ORS Group
01.2011 - 02.2014
Certificate III - Business Administration
The ORS Group
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