Ashley Williams
Toronto
Summary
I am an enthusiastic and proactive Store Manager, passionate about Retail and creating positive and genuine in-store customer experiences.
I have 7 years experience in the Hospitality Industry working a variety of roles including management and a little over 3 years working in Retail and Management.
I pride myself in my skills, adaptable to new situations, and embrace opportunities for growth.
Overview
10
10
years of professional experience
Work History
Store Manager
Williams Shoes
04.2022 - Current
- Providing expert product knowledge, fashion and fitting advice and recommendations to customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and Team members.
- Lead, motivate and support a small team to achieve store KPI’s and maximize customer experiences
- Maximized sales by creating innovative visual merchandising displays and store layouts, ensuring guidelines are met.
- Inventory management, implement and maintain organization of back of house stockroom standards
- Developing my team's product knowledge and sales techniques to enhance customer satisfaction
- Implementing and Maintaining company policies and procedures
- Generate/Oversee store rostering, budget and wage budgets
- Tracking store sales performance recognizing great results and identifying areas of improvement
- Recruiting and training new team members in line with the company’s values
- Ensuring fulfillment of online orders are actioned promptly
- Handling customer complaints and inquiries.
Christmas Casual Retail Assistant
Dusk
10.2021 - 02.2022
- Delivering excellent customer experiences and satisfaction
- Assisting with weekly visual merchandising
- Point of sale duties
- Stock receiving and replenishing
- Providing customers with recommendations and knowledge about candle and homeware products.
Retail Assistant
Sanity Entertainment
07.2021 - 02.2022
- Assisted with store visual merchandising and regular upkeep of displays
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacting with customers on the shop floor acknowledging current promotions and new releases
- Processing and allocating customer orders
- Maintaining cleanliness of the store and back of house organization.
Café Manager
Jamaica Blue
10.2020 - 06.2021
- Breakfast and Lunch service duties
- Head Barista duties, brewing various coffee beverages
- Overseeing daily operations, opening, and closing of cafe
- Ensuring a clean and organized cafe complying with health and safety regulations
- Training new baristas on café operations
- Coordinate efficient rosters, staff availability
- Offering exceptional service and customer satisfaction
- Creating a dedicated team culture with the drive to deliver the highest standard of customer service
- Managing inventory – rotating, ordering, and replenishing stock.
Food & Beverage Supervisor
The Wineglass Bar & Grill
01.2018 - 01.2020
- Breakfast, Lunch and Dinner service duties
- Opening and closing of restaurant
- Providing excellent customer service to guests
- Assisted in training new staff
- Handling guest complaints and requests
- Assisted in organizing functions
- Ensuring all areas of work are kept clean throughout the day
- Managing inventory - Rotating, ordering and replenishing stock
- Providing recommendations of local wines and pairing suggestions.
Food and Beverage attendant
Winning Post Motor Inn
06.2014 - 08.2018
- Breakfast, Dinner, and Bar service duties
- Assisted with housekeeping and kitchen hand duties
- Stock replenishment.
- Greeted and seated guests to provide warm, friendly and welcoming experience.
Education
Hospitality Cert 3 -
TAFE Mudgee
01.2014
Year 12 | HSC -
Mudgee High School
01.2013
Skills
- Proven ability to lead, coach and motivate a team to achieve goals
- Effective visual merchandising skills
- Building loyalty and relationships
- Passionate about sales, consultative selling and exceeding KPIs
- Positive ‘can do’ attitude
- Ability to create rosters aligned with store budgets
- Provide exceptional quality customer service and genuine in store experiences
- Excellent communication and interpersonal skills
- Ability to prioritize tasks effectively and work under pressure
- Lead by example to create a positive and proactive work environment
References
- Claire Harris, Area Manager Williams NSW, 0448 440 117
- Dorothy Bartlett, Williams Charlestown Store Manager, 0438 805 002
Timeline
Store Manager
Williams Shoes
04.2022 - Current
Christmas Casual Retail Assistant
Dusk
10.2021 - 02.2022
Retail Assistant
Sanity Entertainment
07.2021 - 02.2022
Café Manager
Jamaica Blue
10.2020 - 06.2021
Food & Beverage Supervisor
The Wineglass Bar & Grill
01.2018 - 01.2020
Food and Beverage attendant
Winning Post Motor Inn
06.2014 - 08.2018
Hospitality Cert 3 -
TAFE Mudgee
Year 12 | HSC -
Mudgee High School
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