Ashley Wilson
Belmont,NSW
Summary
Experienced Customer Service Manager bringing quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Experienced in resolving complaints and enquiries from customers in a professional manner.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Woolworths Ltd
03.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for performance improvement.
- Coached customer service team through store renewal and the successful implementation of new processes.
- Proactively worked to reach service KPI's including SCO roster, bulk item compliance, scan assist targets and CCC coaching.
Relief Assistant Store Manager
Woolworths Ltd
02.2025 - 02.2025
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated team to help improve skills, achieve daily objectives, and attain advancement.
Assistant Customer Service Manager
Woolworths Ltd
05.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Contributed to team success by consistently achieving performance metrics for call resolution, response time, and customer feedback.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
Team Member
Woolworths Ltd
09.2018 - 05.2023
- Worked across multiple departments to gain experience in all facets in the business.
- Gained the ability to communicate with a wide variety of people with diverse backgrounds.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Business / Bachelor of Laws - Law
University of New England
10.2028
High School Diploma -
Belmont Christian College
09.2021
Skills
- POS Systems
- Cash Handling
- Loyalty Program Promotion
- Refunds and Exchanges
- Staff Development
- Contract Management
- Policy Implementation
- Team Leadership
- Interdepartmental Cooperation
Timeline
Relief Assistant Store Manager
Woolworths Ltd
02.2025 - 02.2025
Customer Service Manager
Woolworths Ltd
03.2024 - Current
Assistant Customer Service Manager
Woolworths Ltd
05.2023 - 02.2024
Team Member
Woolworths Ltd
09.2018 - 05.2023
High School Diploma -
Belmont Christian College
Bachelor of Business / Bachelor of Laws - Law
University of New England
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